Emotional Intelligence

Poorva Patil
 Understanding Emotional Intelligence

 Emotional intelligence (EI) is the capability to use emotional

information to guide thinking and behavior, and manage and/or
adjust emotions to adapt to environments or achieve one's goal.

 Emotional intelligence (EQ) is the capacity of recognizing our

own feelings and those of others, for motivating ourselves, for
managing emotions in ourselves as well as in our relationships.
 Components of Emotional Intelligence

1) Self Awareness
It is an understanding of your strengths and weaknesses, your motivation
factors, and how & why you respond to situations in a particular way. It
enables us to sustain our behaviour over time, despite setbacks.

2) Self-management
It is how effectively we manage our own emotions, and how well we control
our responses to new or challenging situations. Emotional self-control is the
ability to keep impulsive feelings and emotions under control.
 Components of Emotional Intelligence

3) Social Awareness
EI is the ability to hear and understand others' thoughts, feelings and concerns,
even when partly expressed or unspoken. It's being aware of others needs.

4) Relationship Management
This is our ability to apply emotional understanding in our dealings with
others where emotional intelligence becomes most visible to the people we
deal with (putting EI to work). It includes the ability to develop relationships,
build rapport
 Why is Emotional Intelligence Important?

 Increased Leadership Ability

 Increased Team Performance
 Improved Decision Making
 Decreased Occupational Stress
 Reduced Staff Turnover
 Increased Personal Well-being
 Differencebetween
IntelligenceQuotient&EmotionalQuotient

Intelligence Quotient Emotional Quotient

Helps you get in the door Helps you succeed at job
Measure of ability to learn & Measure of ability to use your emotions &
understand logical skills
Trying to convince someone by facts Trying to convince someone by reasoning

Understanding of information Understanding of emotions

Being at mercy of emotions Understanding & managing emotions
Book Smart Heart Smart
Gets you through school Gets you through life