DepEd Computerization

Program
 Introduction
The DepEd Computerization Program
(DCP) aims to provide public schools
with appropriate technologies that
would enhance the teaching-learning
process and meet the challenges of the
21st century.
Objectives of DCP
• Provide ICT packages to public schools
that is responsive to the needs of the K-12
curriculum;
• Integrate ICT in the teaching and learning
process;
• Raise the ICT literacy of learners, pupils,
students, teachers and school heads;
• Improve computer-to-student ratio in the
public schools.
 FY2018 Programs and Projects
IT Package (E-textbooks) and IT Equipment
for SHS offering ICT Track (Standalone)
under FY2018 DCP
Cresdaville Elementary School
Francisco P. Felix ES Unit I
Libid Elementary School
Patiis Elementary School
Package Status as of August 15
SUPPLIER: REDDOT
 1-unit Laptop
CAR : Ongoing Delivery
 50-units 2-in-1 Tablet PC
Region I: Ongoing Delivery
 2-units Charging/Storage Cart
Region VI,VII,VIII,IX,X,X1,X11,
 1-unit Wireless Router
CARAGA, BARMM

Kasiglahan Village Senior High School SUPPLIER: CTI

Morong National High School
Stand alone SHS 5  41-unit Host PC (Standalone) • For Contract
Vicente Madrigal NHS  1-unit Wireless Router Implementation
 21-units AVR • For Pre-Delivery
 1-unit Multifunction 3-in-1 Printer Inspection
 1-unit Smart TV
Region II, III, IV-A, IV-B, V
NCR
 Programs and Projects
Programs and Projects Physical Requirements Status/Remarks
Network Connectivity Solution
for the Department of Education Phase I: 8,000 sites

Scheduled for Pre-bid

Infrastructure requirement for Conference
DERPS / Other Systems (Phase II) 51 sites
(17 Regional Offices & 2 Division
Offices per Region)
AVR for DCP 2018 SHS offering ICT
Track + TVL-ITDA ALL DCP Recipients FY2018-FY2019
For downloading of Funds
Hard Disk Drive for Offline Learning
Resources
 Programs and Projects 2019
Various IT Packages Package
Batch 2019-01:G4-6 ICT Package  1 Host Laptop
 50 Tablet PC
 1 TV
 1 Printer
 1 Wireless Router

Batch 2019-02:JHS/SHS ICT Package  1 Host Laptop

 50 Laptops
 1 TV
 1 Printer
 1 Wireless Router

Batch 2019-03: E-textbooks under FY2019 DCP  1-unit Laptop

 50-units 2-in-1 Tablet PC
 2-units Charging/Storage Cart
 1-unit Wireless Router
 FY 2020 Budget Proposal
Major PAP Package
Multimedia Package • 1 Laptop
• 1 TV
• 1 Lapel
E-classroom Package G4-6 • 1 Host Laptop
• 50 Tablet PC
• 1 TV
• 1 Printer
• 1 Wireless Router

E-classroom Package JHS/SHS • 1 Host Laptop

• 50 Laptops
• 1 TV
• 1 Printer
• 1 Wireless Router
 FY 2020 Budget Proposal
Major PAP Package Physical Target
Connectivity Project 1 Connection Service per 15,000
School
Microsoft Licenses 1 License per Teacher 250,000

DERPS Phase III DERPS Package per 200

Division

DEPARTMENT OF EDUCATION
 REPORTS SUBMISSION
DCP INVENTORY & EMAIL ADDRESS
 EMAIL FOR O365

TEMPLATE MUST BE FOLLOWED!

 INVENTORY OF DCP

SAN MATEO
TERESA
CARDONA
MORONG
PILILLA
TEMPLATE MUST BE FOLLOWED!
 DCP DEPLOYMENT PROCESS
PRE-DELIVERY
School Readiness
The school must prepare the complete counterpart requirements as
prescribed by DepEd Central Office:
• Multi-media Classroom
• Computer Tables
• Windows and Doors with grills
• Proper electrical wirings and outlets duly certified by the Municipal/City
Electrician
• Provision of adequate security mechanisms
• School Inspectorate team was organized
• 50 pieces mono chairs
• At least 2 units of stand fan
• Sufficient electrical lighting
 As proof that the
recipient school is
ready to receive the
DCP package, the
division IT officers
must assess the
school’s readiness by
accomplishing a School
Readiness Checklist.
 DELIVERY PROCEDURE
Information
1. The DepEd Central Office informs the regions through
the regional IT Officer of the schedule of deliveries for
the recipient schools.

2. The supplier informs the division offices and recipient

schools of the schedule of deliveries.
Actual Delivery

1. The delivery truck arrives at the school.

1.1. The delivery personnel looks for the one of
the following school representatives to receive
the items in the following order:
• Property Custodian
• Authorized representative (with
authorization letter)

None of the above means NO DELIVERY.

 DELIVERY PROCEDURE
1.2. If property custodian will receive the items, he/she needs
to present Front and Back photocopy of their School ID /
DepEd ID
1.3. If the authorized representative will receive the items,
he/she needs to present the following:
1.3.1. Authorization Letter signed by the Property Custodian
1.3.2. Front and Back photocopy of the Property Custodian’s
School ID / DepEd ID
1.3.3. Front and Back photocopy of the representative’s School
ID / DepEd ID
2. The delivery personnel unload the items in the
secure room provided by the school.
3. The property custodian or his/her authorized
representative inspects the BOXES ONLY for signs of
tampering, mishandling or damages.
4. Look for this sticker (Figure 1) and make sure that
it is not torn or removed in any way.
 DELIVERY PROCEDURE
5. If the boxes are
OK, school
representatives
sign the Forwarding
Bill
 RESPONSIBILITIES OF THE
SUPPLIER/MANUFACTURER/CONTRACTOR
1.The delivery must be within the specified period at
the location/s indicated in the P.O. or contract.
2.Delivery must be done on weekdays between 8am
to 5pm.
3.The delivery must be in accordance with technical
specifications, terms, and conditions.
4.In case of calamities, deliveries can be accepted by
nearby schools, but only for safekeeping.
 DELIVERY PROCEDURE
If the boxes are NOT OK, the inspectorate team should
do the following:
1.Inform the Supplier by calling/texting any of the
numbers to be provided.
2.Inform your Division ITO regarding the concern.
3.Make a note in the Airway Bill of the observed
problems.
 REMINDERS
• Make sure your contact details are updated.
The delivery personnel will not be able to
call you if your contact details are wrong.
• Be present on the specified date and time of
delivery.
• Inspect the boxes before receiving.
• Above all else, do not open the boxes.
 REMINDERS
• Supplier policy restricts the opening of the boxes for the
protection of the Company, the Courier and the Client in case
some items are missing or damaged. Depending on the
circumstances, for as long as the boxes were not opened prior to
the unboxing by the supplier’s authorized representative; a full
investigation on the part of the supplier and the forwarder is
conducted first before involving the school.
• When signing documents, please print full names and
designations.
 UNBOXING
1. The Supplier’s Authorized Service Partner (ASP) calls
the recipient school to schedule unboxing, installation
and training dates.
2. The ASP arrives onsite on the scheduled date and
proceeds to inspect the delivered items:
2.1 ASP inspects the condition of the outside box for
tampering, mishandling, damage.
2.2 ASP opens the boxes and inspects the condition of
items and completeness of items, accessories and other
peripherals such as product manuals.
3. If OK, ASP proceeds to the installation step.
 REMINDERS

• Be present on the specified date and time

of unboxing.
• Ensure that all counterpart requirements
have been completed.
 INSTALLATION
Step by step installation
• After the ASP unboxes the items and determines that all
items are complete, the ASP proceeds to begin setup,
installation and configuration on each assigned
classroom.
• After installation, the ASP tests the equipment to ensure
all are working and compliant with the technical
specifications.
• The school must already be prepared with the complete
counterpart requirements as prescribed by DepEd Central
Office (refer to Pre-delivery)
REMINDERS
 Reminders
• Avoid making sudden and unnecessary changes or
adjustments to prearranged installation layouts with
the ASP, as this will cause delays.
• Supplier does not permit its ASPs to make any
modifications and/or additional improvements to the
equipment and installation specifications set down in
the Terms of Reference of DepEd Central Office. Any
and all modifications must be consulted first with the
supplier.
Liabilities incurred in the performance of any
unauthorized work at the behest of school
representatives shall be charged to the school
accordingly.
Inspection Committee

1. The School Principal

shall constitute an
Inspection Committee
consisting of two (2)
school personnel and one
(1) representative coming
from PTCA/NGO.
2. The Inspection Committee must have a copy
of the Inspection and Acceptance Report (IAR)
and the Serial Number Checklist.

3. Inspectors should be familiar with the

equipment technical specifications and
quantity prior to conducting the inspection.
 Inspection Procedures on
Computer Packages

The Inspectorate Team and the Designated

Property Custodian shall prepare and sign the
Inspection and Acceptance Report (IAR).
Original: supplier, to be attached to the DV
Copy 2: Property Inspector/Inspection Team
Copy 3: Property and Supply Unit File
 Trainin
1. School should have 3-10 of its personnel/representatives
g
participate in the Training Course provided by the Supplier’s
service partner.
2. The Training Course on various topics is centered on the
operation and maintenance of the computer equipment.
3. The school personnel/representatives sign the attendance
sheet that forms part of the Training Checklist. As proof of
attendance, attendees are advised to prepare beforehand a
copy of their front and back photocopy of School ID/DepEd ID.
4. After the completion of the training, the school
Principal/authorized representative signs the training
checklist.
The supplier’s service partner should provide the materials such
as handouts, videos, presentations that were used during the
training.
 Acceptance

When the delivery, installation, inspection and training

have been conducted and accepted,
1. The School Inspection Committee shall sign the
Inspection and Acceptance Report (IAR) prior to the
acceptance by the Property Custodian.
2. Supply Officer/Designated Property Custodian returns
original copy 1 of IAR to the supplier for payment
purposes.
2.1. For Secondary/TechVoc Schools:
2.1.1. With Book of Accounts: The School Head
accepts the transfer upon acceptance of deliveries
by the Inspection Committee and the Supply
Officer or designated Property Custodian
2.1.2. Without Book of Accounts: The Schools
Division Superintendent accepts the transfer thru
the Invoice Receipt of Property (IRP) upon
acceptance of deliveries by the School Inspection
Committee and final acceptance of the Division
Supply Officer
3. The School Property Custodian provides copy of the
IAR to the Division Office – Supply Office for Booking-
Up
4. The Division IT Officer shall facilitate the signing of
Certificate of Final Acceptance and Invoice Receipt of
Property (IRP) for signature of the Division Supply
Officer and Schools Division Superintendent.
 WARRANTY SERVICE
There is a 3-year warranty for the whole IT equipment
package on parts, labor and on-site service or as
applicable to the delivered items starting on the date of
the Project Completion Certificate. Suppliers are also
required to do a preventive maintenance check of IT
package every 6 months during the 3- year warranty
period.
The following sections provide information on the
extent of warranty coverage, how to avail of warranty
service, what to expect and how to properly care for the
equipment to avoid breakdown and cases of void
warranty.
 Service Reporting Procedures
The supplier may be reached from 8:00am to 5:00pm Monday to Friday
excluding holidays.
In case equipment problems or breakdown is experienced, the following
procedures must be followed to ensure fast and efficient service:
1. Before contacting the Supplier, to report a concern, the school
representative must make sure to be ready with the following information:
• Name of School
• School ID
• Name & Designation of the person who reported the problem
• Contact Nos
• Type of Machine/Brand/ Model
• Serial #
• Problems Encountered
 WARRANTY SERVICE
2. The school representative contacts the Supplier’s
Care via landline/mobile/email through the details
posted in the Contact Sticker found in every
equipment.
3. If the information is complete, an “Authorized
Technician” will call to isolate the concern and perform
Telephone Support within one hour from confirmed
receipt of details.
4. If the information is incomplete, Customer Care will
have to call first to complete all information before a
Technician can call to assist.
 Service Reporting Procedures
5. During Telephone Support:
5.1 If the problem is resolved, Customer Care calls the school to
validate completeness of work and closes the call ticket.
5.2 If the problem is unresolved, the Supplier will perform one of
the following:
• On-site repair service.
• Pullout defective unit for repair.
• Send replacement item and perform Telephone Support for installation.
6. After step 5.2 is performed and the problem is resolved, the
Supplier’s Customer Care calls the school to validate the completeness
of work and closes the call ticket.
 Service Response Time
We recognize the importance of keeping equipment up
and running at optimum capacity 100% of the time and
that is why the Supplier shall provide quality customer
service at the fastest possible time.
For this project, recipient schools will be serviced
under the following response times:
Contact from Customer Care – within 1 hour from receipt of
report
Onsite service (within city) – within 24 hours from notification
of Supplier
Onsite service (provincial/remote) – within 48 hours from
notification of Supplier
 Service Reporting Reminders
• All warranty repairs/services are to be conducted by the Supplier
only. Do not try to open/repair/modify the item on your own. Any
unauthorized tampering or opening of units shall automatically void
the warranty.
• All reports/concerns are to be forwarded to Supplier only. Service
partners who conducted the Installation and Training are not
authorized to conduct repair without notice from the Supplier.
• Any charges and/or damages incurred from outsourcing repair to
any party other than the Supplier or its duly assigned partner shall
be at the expense of the school and shall void the equipment
warranty.
 Service Reporting Reminders
• Authority to conduct services/repairs/pullout is on a
one-time transaction basis only. Supplier’s personnel
should notify you of the authorized partner for each
onsite visit/repair/pullout.
• No pullout should be allowed without a service unit.
• No repair/pullout will be conducted without official
notification from the Supplier. Do not entertain
couriers or technicians if you have not received any
notice from the Supplier.
• When in doubt, call the Supplier’s Customer Service.
 Cases of Void Warranty
Below can be found some common causes encountered by schools
why the warranty of their equipment is voided. Most of the time,
these cases may be avoided or prevented by simply following the
procedure stated in this manual and keeping in mind the various
reminders stated above.
• Water damage
• Electrical damage caused by an external power source
• Unauthorized opening of the item
• Unauthorized repair using a third-party service center
• Damage caused by installation of unapproved accessories or software
• Damage caused by unauthorized modification of parts
 Service Reporting Reminders
• Authority to conduct services/repairs/pullout is on a
one-time transaction basis only. Supplier’s personnel
should notify you of the authorized partner for each
onsite visit/repair/pullout.
• No pullout should be allowed without a service unit.
• No repair/pullout will be conducted without official
notification from the Supplier. Do not entertain
couriers or technicians if you have not received any
notice from the Supplier.
• When in doubt, call the Supplier’s Customer Service.
Stolen DCP
What will you do in case
of stolen DCP?
Filing of Request of Relief of
Accountability
 Who may file?
• Persons who are accountable for government
funds and property which were lost and/or
damaged without negligence on their part in
the custody thereof;
• Representative of the Accountable Officer.
 Where to file?

• Audit Team assigned at the government

agency where the accountable officer filing
the request is assigned.
 What are the requirements?
• Notice of loss of government supplies and property to
the head of the agency and the auditor assigned
thereat;
• Request for relief of accountability of the person
accountable for government funds and property filed
within thirty (30) days or of such longer period as may
be allowed by the Commission accompanied by the
following documents:
– The basic notice of loss showing the exact date of filing
and receipt in the Office of the Auditor concerned;
– Affidavit of the accountable officer containing a
statement of facts and circumstances of the loss, i.e.
property lost and its valuation, actual date in which the
absence was first noted, manner of disappearance,
efforts exerted to recover the same, provisions made
to safeguard the property, date when the loss was
reported to the auditor and police authorities;
– Affidavits of two (2) disinterested persons cognizant of the
facts and circumstances of the loss;
– Final investigation report of the office or department head,
proper government investigating agency (PNP, BFP, NBI, etc.);
– Comment/s and/or recommendation of the agency head;
– List and description including book value, date of acquisition,
property number, account classification of the property, and
other additional relevant information of the properties lost
as attested by the concerned officials, as the case may be;
– Latest inventory and inspection report preceding
the loss and inspection report on the extent of
damage/loss;
– Exact or accurate amount of government cash or
book value of the property, subject of the request
for relief;
– Memorandum Receipt, if any, covering the
properties subject of the request;
– Certification from the Police/Fire Chief/ Provincial
Governor? Mayor or other competent authority as
to the destruction brought by natural calamity
and/or insurgency;
– Report on Cash Examination conducted
immediately after the loss (for cash losses);
– Authenticated pictures of the site (loss through fire
and theft or robbery/hold-up;
– Fire insurance policy;
– Certification of the proper official on the actual
occurrence of calamity specifying therein the
approximate or exact time of occurrence and the
affected areas;
– Affidavits of security guards pertaining to the
incident, if manned by them, and the contract of
security services;
– Information on whether or not the accountable
officer was accompanied by police/security escorts
during theft or robbery/ hold-up of cash (going to
and from the bank, office break-in, etc.) and the
appropriate explanation if none; and
– Comments and/or recommendation of the auditor.
 Host Desktop Personal Computer
• The host personal
computer runs the
Windows
MultiPoint Server
software and
powers the
experience for the
teacher and
students.
HOST PC. PORTS AND CONNECTORS
HOST PC. PORTS AND CONNECTORS
HOST PC. PORTS AND CONNECTORS
 Terminal Access Devices

Acer V196HQL
USB Acer Keyboard
USB Acer Optical Mouse
Headphones with
microphone
 Desktop Virtualization Device

Ncomputing m300
• Desktop Virtualization Devices
connect the host computer to
the individual stations, allowing
multiple people to share the
same computer while still
having their own independent
computing experience.
Desktop Virtualization Device
Desktop Virtualization Device
 Networking Switch

D-Link DGS-1016D
A small to medium
businesses (SMB)
energy-efficient switch
that features the
increased bandwidth
of Gigabit ports.
Networking Switch
 Uninterrupted Power Supply (UPS)

East Line Interactive UPS EA285

• Used to protect critical loads
from mains supply problems,
including spikes, voltage dips,
fluctuations and complete
power failures using a
dedicated battery.
Uninterrupted Power Supply (UPS)
 Automatic Voltage Regulator (AVR)

East AC Stabilizer ZTY-2KVA 2KVA

1400W
• This device designed to
regulate voltage automatically–
that is, to take a fluctuating
voltage level and turn it into a
constant voltage level. 
How to ensure operations are smooth and continuous

HARDWARE AND SOFTWARE MAINTENANCE

 Hardware Maintenance
Taking care of computer
• Do not expose the computer to direct sunlight. Do not place it near
sources of heat
• Do not expose the computer to temperatures below 0° C (32° F) or
above 50° C (122° F).
• Do not subject the computer to magnetic fields.
• Do not expose the computer to rain or moisture
 Hardware Maintenance
Taking care of computer
• Do not spill water or any liquid on the computer.
• Do not subject the computer to heavy shock or vibration.
• Do not expose the computer to dust or dirt.
• Never place objects on top of the computer.
• Do not slam the computer display when you close it (laptop).
• Never place the laptop on uneven surfaces.
 General
• DO NOT MOVE THE COMPUTER FROM WHERE IT WAS INSTALLED
BY THE AUTHORIZED SERVICE PARTNER, OTHERWISE WARRANTY
WILL BE INVALIDATED. Call Imaginet to request assistance to
schedule any relocation of equipment.
• Slots and openings are provided for ventilation to ensure reliable
operation of the product and to protect it from overheating. These
openings must not be blocked or covered.
• Never push objects of any kind into this product through cabinet
slots as they may touch dangerous voltage points or short-out
parts that could result in a fire or electric shock.
 General
• Never spill liquid of any kind onto or into the product.
Drinks should NOT be allowed into the classroom.
• To avoid damage of internal components and to prevent
battery leakage, do not place the laptop on a vibrating
surface.
• Do not move or relocate any item of equipment except
the laptop and projector, to place in the secure storage at
the end of the day.
 Safety instruction
Do not attempt to service this product yourself, as opening or
removing covers will invalidate the warranty.

Refer all servicing to qualified service personnel by raising a Ticket

with the DepEd Help Desk

If in doubt – raise a ticket – do not attempt to open and repair ANY

device at any time as this will expose you to personal risk AND
invalidate your warranty
 Cleaning and servicing - WEEKLY

When cleaning the computer, follow these steps:

1. Turn off the computer
2. For laptops, shutdown and remove the battery pack.
3. Disconnect the AC adapter.
4. Use a soft dry lint free cloth . Do not use liquid or aerosol
cleaners.
ALSO, all but one of THE USB DRIVES HAVE BEEN DISABLED so that unauthorized thumb
drives which can be potential sources of virus infections cannot be read by the Host pc.
The remaining functioning usb drive is reserved for the optical drive, which is to be used
for maintenance and system recovery purposes.

THE HOST PC HAS BEEN CONFIGURED TO DELIVER

SERVICES OFFLINE BUT YOU CAN CONNECT TO THE
INTERNET AT YOUR OWN RISK AS DOING SO WILL
EXPOSE IT TO VIRUSES WHICH IT IS NOT
PROTECTED FROM. INFECTION VOIDS WARRANTY.
SOFTWARE MAINTENANCE

Use the Windows Maintenance Tools

Note: ONLY the ICT coordinator should perform these tasks

“Disk Cleanup” has been around in one form or another since Windows
9x because it’s one of the easiest and fastest ways to clean up your hard
disks without installing third-party software.

DISK CLEANUP
Run Disk Cleanup
Windows includes a built-in tool that
deletes temporary files and other
unimportant data. To access it, right-
click one of your hard drives in the
Computer window and select
Properties.
(Alternatively you can just search for
Disk Cleanup in the Start Menu.)
• Click the Disk Cleanup
button in the disk
properties window.
Select the Temporary files,
Log files, Files in your
recycle bin and press OK
 Drive Optimizer
WHEN IT COMES TO KEEPING
YOUR SYSTEM RUNNING
WELL, HARD DRIVE
OPTIMIZATION IS IMPORTANT.
WINDOWS INCLUDES A GREAT
TOOL TO KEEP YOUR DRIVES
IN GOOD CONDITION.
 Task Manager
THE “TASK MANAGER” HAS ALWAYS
BEEN TOOL FOR DIAGNOSING AND
ALLEVIATING SYSTEM SLOWDOWNS.
WINDOWS CONTINUES THIS TRADITION
WITH AN ATTRACTIVE “TASK
MANAGER” MAKEOVER AND
IMPROVED DIAGNOSTIC TOOLS.
TRAINING ON BASIC SOFTWARE AND HARDWARE OF HOST PC AND VIRTUALIZATION KIT

MICROSOFT WINDOWS MULTIPOINT SERVER

HOST

ACCESS DEVICES

USER STATIONS
The concept of Windows Multipoint Server is easy. It takes the excess power
of a computer and shares it across multiple end users. Called "Shared
Computing" or sometimes "Virtual Desktops“.
this is possible due to advances in technology. In the past, Personal
Computers (PCs) were designed to be simple and used by individuals. Servers
were powerful enough to handle the computing needs of many individuals in
an organization, but needed skilled IT professionals to run them. But that's
changing.
HOST PC
The host computer runs the Windows MultiPoint Server
software and powers the experience for the teacher and
students. WMS requires a 64-bit processor, with sufficient
processing power (CPU) and memory capacity to meet the
performance demands of the number of simultaneous users
and applications used. The system requirements will depend
upon the programs and features installed, the number of
users and how the system is used. For example, a set up with
6 students using productivity applications like Office 2016
would require less processing power and RAM than a set up
with 15-20 stations and heavy multi-media use.
HOST PC
HOST PC – ADD A NEW USER

To create a local
user account in
Windows
MultiPoint Server
2012
1. Log on to the
server as an
administrator, and
open MultiPoint
Manager.
 HOST PC – ADD A NEW USER

To create a local user account in

Windows MultiPoint Server 2012
2. Click the Users tab, and then click
Add user account.
The Add User Account Wizard opens.
3. Enter an account name and
password for the new user account,
and then click Next.
4. Select the type of user account that
you want to create:
5. Click Next, and then click Finish to
create the user account.
HOST PC – ADD A NEW USER

To create a local user account in Windows

MultiPoint Server 2012
• MultiPoint Dashboard User - Has limited
administrative rights. A Dashboard user can
open the Dashboard and perform tasks such
as logging users off the system or shutting
down the MultiPoint Server computer, but
the user does not have access to MultiPoint
Manager.
• Administrative User Has full
administrative rights in MultiPoint Server. For
example, an administrative user can run
MultiPoint Manager, add and delete users,
modify system settings, and update drivers.
HOST PC – RESET PASSWORD

TO RESET PASSWORD FOR USER

ACCOUNT IN WINDOWS MULTIPOINT
SERVER 2012
1. CLICK THE USERS TAB, AND THEN
CLICK CHANGE PASSWORD.
THE CHANGE PASSWORD WIZARD
OPENS.
2. ENTER A NEW PASSWORD AND
CONFIRM NEW PASSWORD, AND THEN
CLICK NEXT.
 ENABLE FILE SHARING IN WINDOWS
MULTIPOINT SERVER 2012
You can allow users on your Windows MultiPoint Server 2012 stations
to share files in two ways:
• If you have a file server on the network, it is recommended that
you create a shared folder on the file server.
• If you have a small network of 2-3 MultiPoint Server computers,
with no dedicated file server, one of the MultiPoint Server computers
can act as the file server for all the MultiPoint Server computers.
Create a shared folder on that computer, and then create local user
accounts for all users on that computer.
 Access Devices

Access Devices connect the host computer to the individual stations,

allowing multiple people to share the same computer while still
having their own independent computing experience. Sometimes
called "thin clients" or "zero clients", these access devices enable the
physical connection, as well as the efficient flow of data and video to
multiple monitors.
The Large Thin client connects via LAN to the switch.
Two Small Thin clients connect to the Large Thick client by LAN cable
rather than connecting physically to the switch or host computer.
 User Stations
The teacher and students have their own stations, with their own
monitor, keyboard and mouse. Teachers orchestrate and monitor the
learning experience from their station. Using the MultiPoint Dashboard,
they can see thumbnails of student’s desktops, allow certain websites
and send messages to individual students or the whole class. Teachers
can even use remote control to assist when a student needs help.
Students learn efficiently and productively at their own user stations.
Students view content and share files whenever they need to, work on
and save files in their own private folders, and gain an enhanced learning
experience.
 Desktop virtualization
• Desktop virtualization "virtualizes desktop computers"
and these virtual desktop environments are "served"
to users on the network.
• You interact with a virtual desktop in the same way you
would use a physical desktop.
• Another benefit of desktop virtualization is that is lets
you remotely log in to access your desktop from any
location within the assigned group.
Hardware Setup
Connection was closed Message
• “Connection was closed but your data is not lost and
application is still running on the server. Please connect
to the terminal server later.”
• There is a feature in the vSpace Server software that
keeps disconnected sessions running and available.
• Some errors merely need a restart of the device. Please
try that before trying any other troubleshooting step.
Use recovery system on host pc and laptop

HANDS ON TROUBLESHOOTING
 THE TROUBLESHOOTING FLOWCHART

The troubleshooting chart is designed to help you identify simple and

common faults that you can resolve yourselves without external support

The troubleshooting guide is provided to you as a wall chart and as a jpg file
that you can reprint as required

You must always start troubleshooting using this chart and only raise a
ticket where the chart indicates you must call for external assistance before
proceeding
 TROUBLESHOOTING

Top half of chart

 TROUBLESHOOTING

Bottom half of chart

 TROUBLESHOOTING

Power source failure FAILED LARGE THIN CLIENT

Unplugged power cables FAILED SMALL THIN CLIENT

Failed avr FAILED THIN CLIENT PERIPHERAL

Failed ups FAILED LAPTOP RECOVERABLE
Unplugged lan cable
FAILED LAPTOP UNRECOVERABLE
Failed switch port or switch
FAILED PRINTER
Failed host pc – recoverable
Failed host pc – FAILED PROJECTOR

unrecoverable
SYSTEM RESTORATION
This should only be performed after you have followed
Troubleshooting diagram and have not been able to resolve the
problem.
Raise a ticket and only if instructed by imaginet Technical
support, perform the recommended system restoration
 RECOVERY
• Acer provides Acer Recovery management, which
allows you to create a recovery backup, a drivers and
applications backup, and to start recovery options,
either using Windows tools, or the recovery backup.
 Recovering your system
Returning your system to its factory condition
• If you cannot run Windows, your original hard drive
has been completely re-formatted or you have installed
a replacement hard drive , see Recovering from a
recovery backup.
• If you can still run Windows and have not deleted the
recovery partition, see Recovering from Windows. In
which case you have no warranty
Recovering from the hard drive during startup
1. Turn on your computer and press
<Alt> + <F10> for Laptop
<F8> for Host PC
during startup. A screen appears asking you to choose the
keyboard layout.
2. Several options are now presented. Click Troubleshoot. 
3. Click either Refresh your PC or Reset your PC. 
4. Click Next. The process will take several minutes.
Customized Restore with Acer Recovery Management

1. Click Customized
Restore (Retain
User Data).
2. The Refresh your PC
window opens.
3. Click Next, then
Refresh
4. The recovery process
begins by restarting
your computer, then
continues by copying
files to your hard
drive. This process
takes about 30
minutes.
RECOVERING FROM A RECOVERY BACKUP

TO RECOVER FROM A RECOVERY BACKUP ON A DVD DRIVE:

1. FIND YOUR RECOVERY BACKUP. TOGETHER WITH COMPUTER EQUIPMENT WERE DELIVERED RECOVERY
DVD.

LAPTOP – 5 RECOVERY DVDS

HOST PC – 3 RECOVERY DVDS

2. IF YOUR COMPUTER DOES NOT HAVE A BUILT-IN KEYBOARD, MAKE SURE A KEYBOARD IS ATTACHED TO
YOUR COMPUTER.

3. PLUG IN THE DVD DRIVE AND TURN ON YOUR COMPUTER.

RECOVERING FROM A RECOVERY BACKUP

4. DURING STARTUP, PRESS <F12> TO OPEN THE BOOT MENU. THE BOOT MENU ALLOWS YOU TO SELECT WHICH
DEVICE TO START FROM, SELECT THE DVD DRIVE.

A. USE YOUR ARROW KEYS TO SELECT DVD DEVICE, THEN PRESS ENTER.

B. WINDOWS STARTS FROM THE RECOVERY BACKUP INSTEAD OF THE NORMAL STARTUP PROCESS.

5. SELECT YOUR KEYBOARD TYPE.

6. SELECT TROUBLESHOOT AND THEN CHOOSE THE TYPE OF RECOVERY TO USE:

RECOVERING FROM A RECOVERY BACKUP

A. CLICK ADVANCED THEN SYSTEM RESTORE TO START MICROSOFT SYSTEM RESTORE: MICROSOFT SYSTEM
RESTORE PERIODICALLY TAKES A ’SNAPSHOT’ OF YOUR SYSTEM SETTINGS AND SAVES THEM AS RESTORE
POINTS. IN MOST CASES OF HARD-TO-RESOLVE SOFTWARE PROBLEMS, YOU CAN RETURN TO ONE OF THESE
RESTORE POINTS TO GET YOUR SYSTEM RUNNING AGAIN.

B. CLICK RESET YOUR PC TO START THE RESET PROCESS: RESET YOUR PC DELETES EVERYTHING ON YOUR HARD
DRIVE, THEN REINSTALLS WINDOWS AND ALL SOFTWARE AND DRIVERS THAT WERE PRE-INSTALLED ON YOUR
SYSTEM. IF YOU CAN ACCESS IMPORTANT FILES ON YOUR HARD DRIVE, BACK THEM UP NOW. C. CLICK REFRESH
YOUR PC TO START THE REFRESH PROCESS: REFRESH YOUR PC WILL ATTEMPT TO RETAIN YOUR FILES (USER
DATA) BUT WILL REINSTALL ALL SOFTWARE AND DRIVERS. SOFTWARE INSTALLED SINCE YOU PURCHASED YOUR
PC WILL BE REMOVED (EXCEPT SOFTWARE INSTALLED FROM THE WINDOWS STORE).
LAPTOP. RECOVERING FROM WINDOWS.

START ACER RECOVERY MANAGEMENT:

• FROM START, TYPE ’RECOVERY’ AND THEN CLICK ACER RECOVERY

MANAGEMENT IN THE LIST OF APPS.

TWO OPTIONS ARE AVAILABLE, RESTORE FACTORY SETTINGS (RESET MY PC) OR CUSTOMIZED RESTORE
(REFRESH MY PC).
 Laptop. Recovering from Windows.

RESTORE FACTORY SETTINGS DELETES EVERYTHING ON YOUR HARD DRIVE, THEN REINSTALLS WINDOWS AND ALL
SOFTWARE AND DRIVERS THAT WERE PRE-INSTALLED ON YOUR SYSTEM. IF YOU CAN ACCESS IMPORTANT FILES ON YOUR
HARD DRIVE, BACK THEM UP NOW.

CUSTOMIZED RESTORE WILL ATTEMPT TO RETAIN YOUR FILES (USER DATA) BUT WILL REINSTALL ALL SOFTWARE AND
DRIVERS. SOFTWARE INSTALLED SINCE YOU PURCHASED YOUR PC WILL BE REMOVED (EXCEPT SOFTWARE INSTALLED FROM
THE WINDOWS STORE).
Restore Factory Settings with Acer Recovery Management

1. CLICK RESTORE FACTORY SETTINGS.

 Restore Factory Settings with Acer Recovery Management

IMPORTANT

’RESTORE FACTORY SETTINGS’ WILL ERASE ALL FILES ON YOUR HARD DRIVE.

2. THE RESET YOUR PC WINDOW OPENS.

 Restore Factory Settings with Acer Recovery Management

3. CLICK NEXT, THEN CHOOSE HOW TO ERASE YOUR FILES:

JUST REMOVE MY FILES QUICKLY ERASES ALL FILES BEFORE RESTORING YOUR COMPUTER AND TAKES ABOUT 30 MINUTES.

FULLY CLEAN THE DRIVE COMPLETELY CLEANS THE DRIVE AFTER EACH FILE IS ERASED, SO NO FILES CAN BE VIEWED AFTER
THE RECOVERY. CLEANING THE DRIVE TAKES MUCH LONGER, UP TO 5 HOURS, BUT IS MUCH MORE SECURE AS OLD FILES
ARE COMPLETELY REMOVED.

4. CLICK RESET.

5.THE RECOVERY PROCESS BEGINS BY RESTARTING YOUR COMPUTER, THEN CONTINUES BY COPYING FILES TO YOUR HARD
DRIVE.

6. AFTER THE RECOVERY HAS FINISHED, YOU CAN START USING YOUR COMPUTER BY REPEATING THE FIRST-START PROCESS.
What is and what is not a “warranty” issue

UNDERSTANDING “WARRANTY”
 What is Warranty ?
A warranty failure is when a device, during normal usage, stops
working
Under ‘warranty’ the manufacturer will repair or replace the unit
to speed up the response for you , when a unit is deemed ‘failed”
we will send you a replacement and you return the failed unit
once repaired, that unit then becomes the spare for the next
device of the same type that fails

note : you must include make , model and the serial number
when you report a failure as we need these to put on the
property form release of the failed unit
 What is NOT Warranty ?

if a device is misused OR dcp regulations are not followed then

warranty and support does not apply, and if the unit is returned to
the vendor and deemed to be a non warranty call, deped will be
charged for the repair and they will recharge your school

this is why it is very important that you follow the troubleshooting

guide and only claim that a unit has failed in warranty when you
are sure this is the case
 EXAMPLES of What is NOT Warranty ?
ANY Of these
coffee or liquid is poured on it situations will result
water falls on it from a ceiling or window leak in a chargeback to
it is dropped DepEd by the vendor
it is moved / relocated without prior approval for repair and the
it is connected to an unprotected power socket transportation costs
unauthorized software is installed (POWER SURGE) – which will then be
unauthorized peripherals are attached to the device recharged by DepEd
causing damage to you
a virus or malware infects and damages the device
Some helpful skills for ict and teachers using ms office in day-to-day
functions

BASIC MS OFFICE SKILLS FOR SCHOOL USE

 Getting to Know Microsoft Office 2016

Chapter 1: Getting to Know Microsoft Office 2016

• Loading an Office 2016 Program
• Getting to Know the New User Interface
• The File menu
• Using the Quick Access toolbar
• Using the Ribbon
• Customizing an Office 2016 Program
• Exiting Office 2016
 Getting to Know Microsoft Office 2016
Chapter 2: Editing Data
• Adding Data by Pointing
• Selecting Data
• Selecting data with the mouse
• Selecting data with the keyboard
• Selecting multiple chunks of data
• with the mouse and keyboard
• Editing Data with the Pop-up Toolbar
• Deleting Data
• Cutting and Pasting (Moving) Data
• Copying and Pasting Data
• Dragging with the Mouse to Cut, Copy, and Paste
• Undo and Redo
• Sharing Data with Other Office 2016 Programs
• Using the Office Clipboard
• Viewing and pasting items off the Office Clipboard
• Deleting items from the Office Clipboard
 Getting to Know Microsoft Office 2016

Chapter 3: Getting Help from Office 2016

• Browsing the Help Window
• Searching in the Help Window
• Making the Help Window Easier to Read
• Resizing the Help window
• Enlarging the text in the Help window
• Keeping the Help window visible at all times
• Printing the text in the Help window
• Viewing the Table of Contents
 Getting to Know Microsoft Office 2016

Chapter 4: Typing Text in Word

• Using the Go To command
• Moving the Cursor with the Mouse
• Finding and Replacing Text
• Moving the Cursor with the Keyboard
• Viewing a Document • Using the Find command
• Using the Find and Replace
• Switching between views command
• Using Full Screen Reading view
• Checking Your Spelling
• Using Outline view • Checking Your Grammar
• Navigating through a Document
• Proofreading Your Document
• Navigating with the mouse • Typing Symbols
 Getting to Know Microsoft Office 2016
Chapter 5: Formatting Text
• Changing the Font
• Changing the Font Size
• Changing the Text Style
• Changing Colors
• Changing the color of text
• Highlighting text
• Justifying Text Alignment
• Adjusting Line Spacing
• Making Lists
• Indenting list items
 Getting to Know Microsoft Office 2016
Chapter 6: Designing Your Pages
• Inserting New Pages
• Adding (And Deleting) a Cover
Page
• Inserting Page Breaks
• Inserting Headers and Footers
• Creating a header (or footer)
• Defining which pages to display a
header (or footer)
• Deleting a header (or footer)
• Organizing Text in Tables
• Creating a table by highlighting
rows and columns
• Creating a table with the Insert
Table dialog box
• Creating a table with the mouse
• Creating a table from existing text
• Formatting and Coloring a Table
• Selecting all or part of a table
• Aligning text in a table cell
• Coloring all or part of a table
• Adding borders
• Picking a table style
• Previewing a Document before
Printing
• Defining page size and orientation
• Using Print Preview
• Printing
 Playing the Numbers with Excel
Chapter 7: The Basics of Spreadsheets:
• Numbers, Labels, and Formulas • Changing the size of rows and columns with the mouse
• Understanding Spreadsheets • Typing the size of rows and columns
• Storing Stuff in a Spreadsheet • Adding and deleting rows and columns
• Typing data into a single cell • Adding sheets
• Typing data in multiple cells • Renaming sheets
• Typing in sequences with AutoFill • Rearranging sheets
• Formatting Numbers and Labels • Deleting a sheet
• Formatting numbers
• Clearing Data
• Formatting cells
• Printing Workbooks
• Navigating a Spreadsheet
• Using the mouse to move around in a spreadsheet
• Using Page Layout view
• Using the keyboard to move around a spreadsheet • Adding a header (or footer)
• Naming cells • Printing gridlines
• Searching a Spreadsheet • Defining a print area
• Searching for text • Inserting (and removing) page breaks
• Searching for formulas • Printing row and column headings
• Editing a Spreadsheet • Defining printing margins
• Editing data in a cell • Defining paper orientation and size
• Printing in Excel
 Playing the Numbers with Excel
Chapter 8: Playing with Formulas
• Creating a Formula
• Organizing formulas with parentheses
• Copying formulas
• Using Functions
• Using the AutoSum command
• Using recently used functions
• Editing a Formula
 Making Presentations with PowerPoint
Chapter 9: Creating a PowerPoint Presentation
• Defining the Purpose of Your Presentation
• Creating a PowerPoint Presentation
• Designing a presentation with Slide view
• Designing a presentation with Outline view
• Working with Text
• Typing text in a text box
• Formatting text
• Aligning text
• Adjusting line spacing
• Making numbered and bullet lists
• Making columns
• Moving and resizing a text box
• Rotating a text box
 Making Presentations with PowerPoint
Chapter 10: Adding Color and
Pictures to a Presentation
• Applying a Theme
• Changing the Background
• Choosing a solid color
background
• Choosing a gradient background
• Choosing a picture background
• Adding Graphics to a Slide
• Placing picture files on a slide
• Placing clip art on a slide
• Creating WordArt
• Resizing, moving, and deleting
graphic images
• Rotating graphics
• Adding Movies to a Slide
• Adding an animated cartoon to a
slide
• Adding a movie to a slide
• Adding Sound to a Slide
• Adding an audio file to a
presentation
• Adding an audio clip to a
presentation
• Adding a CD audio track to a
presentation
 Making Presentations with PowerPoint
Chapter 11: Showing Off a Presentation
• Spell-Checking Your Presentation
• Adding Visual Transitions
• Adding slide transitions
• Text transitions
• Viewing a Presentation
• Creating a custom slide show
• Hiding a slide
• Organizing with Slide Sorter view
• Timing yourself
• Creating Handouts
• Packing Presentations to Go
 The Part of Tens
Chapter 12: Ten Tips for Using Office 2016
• Saving Office 2016 Files
• Password-Protecting Your Files
• Guarding Against Macro Viruses and Worms
• Create Your Own Word Keystroke Shortcuts
• Zooming In (And Out) to Avoid Eyestrain
• When in Doubt, Right-Click the Mouse
• Freezing Row and Column Headings in Excel
• Displaying Slides Out of Order in PowerPoint
 The Part of Tens

Chapter 13: Ten Keystroke Shortcuts for Office 2016

• Protecting Yourself with Undo (Ctrl+Z) and Redo (Ctrl+Y)
• Cut (Ctrl+X), Copy (Ctrl+C), and Paste (Ctrl+V)
• Using the Cut and Paste commands
• Using the Copy and Paste commands
• Using the Paste command with the Office Clipboard
• Saving a File (Ctrl+S)
• Table of Contents xix
• Printing a File (Ctrl+P)
• Checking Your Spelling (F7)
• Opening a File (Ctrl+O)
• Creating a New File (Ctrl+N)
• Finding Text (Ctrl+F)
• Finding and Replacing Text (Ctrl+H)
• Closing a Window (Ctrl+W)