IBM Global Business Services

Surajit Gorai, Associate Partner, IBM Global Business Services

Qualifications:
 B.Tech, IIT Kharagpur, India, 2002
 PGDBM , S P Jain Institute of Management and Research
(SPJIMR), Mumbai, 2006
 BSCM, CSCP (APICS), 2011
Brief Introduction:
 >15 years of overall work experience with ~12 years in
Digital Strategy consulting with experience across industries
including FMCG, CPG
 Involved in Business Process Design, Digital Strategy &
Reinvention engagements, Smarter Cities consulting, SSC
assessment & design engagements
Key Supply Chain Experiences:
 Defined the ‘future-ready’ operating model for a large global
beverage bottling organization - Focus on sales & SCM
processes
 Sales & Distribution process re-definition for a large Indian
FMCG (focus on tobacco products) organization
 Business process redesign for the ‘sales’ and ‘after-sales’
functions for a greenfield Auto company
 Designed the cognitive procurement workbench for a large
Indian Paints company
 Redefined the Logistics Model for a global beverage
organization - Focus on primary and secondary
transportation leading to ~3% saving on transportation costs
1 | 9/2/20
Key Supply Chain Experiences:
 Sales efficiency improvement for the retail division of a
leading Indian CPG organization with focus on:
 Sales- sales budgeting based on territory potential analysis,
partner evaluation & frameworks, secondary and tertiary sales
management, S&OP process
 Service – product replacement process, consumer data capture
process
 CRM – campaign management, territory management process
 Defined the Enterprise process improvements roadmap with
focus on procurement, project management and sales
processes for a large Indian Real Estate Company
 Process redesign for a large private telecom operator in
Nepal – focus on CC / Incident Mgmt. processes
 Process Redesign for a large European telecom organization
– focus on Incident Management / Disputes Management
processes
 Defined the Enterprise IT roadmap for a leading Indian
Construction and Engineering organization – focus on ERP,
Project management, Bid Management processes
 SC Assessment and Performance Improvement within
Manufacturing/ Planning processes for an Indian Auto-
ancillary organization
 SSC Assessment & Design for an Indian Automotive Parts
Supplier – focus on F&A processes