Grievance Management

AT
MAHANADI COALFIELDS LTD,
BHUBANESWAR
By:-
Pritesh Ranjan Sahoo
INTRODUCTION
Grievance may be any genuine or imaginary feeling of dissatisfaction or
injustice which an employee experiences about his job and it’s nature,
about the management policies and procedures. It must be expressed
by the employee and brought to the notice of the management and the
organization
Mahanadi Coalfields Limited (MCL) is one of the major coal producing
company of India. It is one of the eight subsidiaries of Coal India Limited.
Mahanadi Coalfields Limited was carved out of South Eastern Coalfields
Limited in 1992 with its headquarters at Sambalpur. It has its coal mines spread
across Odisha. It has total seven open cast mines and three underground mines
under its fold.
Coal is mostly carbon with variable amounts of other elements;
hydrogen, sulfur, oxygen, and nitrogen. Coal is formed if dead plant
matter decays into peat and over millions of years the heat and pressure of deep
burial converts the peat into coal. The most significant uses of coal are in
electricity generation, steel production, cement manufacturing and as a liquid
fuel. Steam coal - also known as thermal coal - is mainly used in power
generation.
OBJECTIVES OF STUDY :-
1. To study the grievance management policy at MCL;

2. To study the factors of grievances among executives and non- executives

employees at MCL.

SCOPE OF STUDY :-
There is no organization in which employee have no grievance. Hence
understanding and finding the root cause of employee grievance is itself a
solution to it. Hence the study on grievance handling at is undertaken to
make an exploration into the grievance faced by employees and the . It is
very essential to control the employee grievance in future fairly .
METHODOLOGY

The present study based on descriptive design. The study was carried
out among the employee of MCL bhubaneswar. The study inquired
and brings forwards result of specified objective, as perceived by the
opinion of both executives and non executives .The study is conducted
in order to understand grievance Management of MCL

The study is collected both primary and secondary data. 45 sample

collected through out of 60 questionnaires distribution .
 N u m b e r o f re sp o n d e n t
DATA ANALYSIS
N u m b e r o f re sp o n d e n t
2. Experience?
1. Level of management?

32(71.11)
Exp.
level of management

26(57.77%) 13(28.88)

14(31.11%)
0
5(11.11%) 1 2 3

(0-2 years) (2-4 years) (4-6 years)

low medium top
Exp. level
level of management

FIGURE-1 FIGURE-2
From the above figure-1, study found From the above figure-2, study
that the level of management of MCL is found that most of the employee of
medium. Here out of 45 respondents, MCL are 4-6 years experience. in this
5(11.11%), medium 26(57.77%), top 32(71.11%), and 13(28.88%) are 2-4
14(31.11%). years experience.hence majority of
employees are having 4-6 years of
experience.
 N u m b e r o f re sp o n d e n t

3. Is work culture supportive in your organization?

4. How often you face grievance in your organization.?

N u m b e r o f r e sp o n d e n t
Supportive
40(88.88 Work Culture
%) Grievance Face
19(42.22)
15(33.33)

5(11.11%)
7(15.55)
mostly rarely sometimes not at all
4(8.88)
supportive work culture

Strongly Agree Disagree Strongly

Agree Disagree
FIGURE-3
(Mostly) (Rarely) (Sometimes) (Not at all)
From the above figure-3 study found ) Grievance Face level
that MCL have supportive work culture
as out of the 45 FIGURE-4
respondents,40(88.88%) of the From the above figure-4 study found
respondents mostly,5(11.11%) that MCL is good organization that here
respondents rarely employee facing less grievances.Here
mostly are 4(8.88%), rarely are 19
(42.22%), sometimes are 7(15.55%), not
at all 15(33.33%)
N u m b e r o f r e sp o n d e n t

5. Most of your grievance are related to : 6. Whom does you report / share if you have any
grievances?

Report/share

Number of respondent
21(46.66)
Grievance related to
34(75.55)

8(17.77) 9(20)
7(15.55)

4(8.88) 5(11.11) Strongly Agree Agree Disagree Strongly

2(4.44) Disagree
Strongly Agree Agree Disagree Strongly
Disagree
(Superior) (Colleagues) (Function Head) (Head of HR Department
(Work environment) (Supervision) (Workgroup) (Economic )

Grievance related level Report/Share level

FIGURE-6
FIGURE-5
From the above figure-6 the employee of
From the above figure-5 study MCL who facing grievances they
found that employees of MCL report/share to the superior. From the
facing grievances relate to above table I found that superior
economic. Here work environment 21(46.66%), colleagues 8(17.77%), function
4(8.88%), supervision 2(4.44%), head 9(20%), head of HR department
workgroup 5(11.11%), economic
7(15.55%)
34(75.55%)
 7. How often you complaints and 8. How much times your superior takes
grievance being taken care off ?

N u m b e r o f re sp o n d e n t
on a complaint (duration of grievance
handling process)?
complaints and take care
33(73.33)
Number of respondent

duration of grievance
6(13.33) 6(13.33) 32(71.11)
0
Strongly Agree Agree Disagree Strongly
Disagree
9(20)
(Mostly) (Rarely ) (Frequently) (Not at all) 1(2.22) 3(6.66)
Strongly Agree Disagree Strongly
Agree Disagree
Take care level of complaints
(2 week) (6 week) (Indefinite) (Depends upon level

FIGURE-7 Level of grievance handling duration

From the above figure-7 study found that

MCL solve all the employee complains FIGURE-8
and grievance.in 45 respondents strongly From the above figure-8 study found that MCL
agree are 33(73.33%), disagree 6(13.33%), take time to solve the grievances, its depends
strongly disagree 6(13.33%) upon the level of grievances. in this figure 2
week1(2.22%), 6 week 9(20%), indefinite
3(6.66%), depends upon level 32(71.11%)
 9. To what level the Management is 10. Does the upper Management pressure
effective in grievance handling? main reason for Grievance –

Reason For Grievance

Level of Grievance Handling 35(77.77)
Number of respondent

Number of respondent
24(53.33)
16(35.55)

5(11.11) 9(20)
Strongly Agree Agree Disagree Strongly 1(2.22)
Disagree
Strongly Agree Disagree Strongly
Agree Disagree
(Completely) (To a certain extent) (To a satisfactory) (Not at all)
(Yes) (No)
Level of grievance handling
Reason for grievance level
FIGURE-9
From the above table figure-9 above study found FIGURE-10
that MCL solve completely all the grievances of From the above table figure-10 above study
employee.in 45 respondents strongly agree are found that upper Management of MCL are not
24(53.33%), agree 16(35.55%), disagree 5(11.11%) reason for employee grievance.in this figure
strongly agree are 9(20%), agree 35(77.77%),
disagree 1(2.22%).
 12. Do you share grievances with your
11. Have you ever faced grievance related colleague?

N u m b e r o f r e sp o n d e n t
to Performance Appraisal Process?

Performance Appraisal Process

33(73.33)
Number of respondent

Share Grievances
18(40)
13(28.88) 14(31.11)

12(26.66)

Strongly Agree Disagree Strongly

Strongly Agree Disagree Strongly Agree Disagree
Agree Disagree
(Always) (Sometimes) (Never)

Level of share grievances

(Yes) (No)
Performance apraisal process level FIGURE-12
From the above figure-12 study found that in
MCL, mostly employees are share grievances with
FIGURE-11
their colleague. Out of 45 respondents, strongly
From the above figure-11 study found
always are 13(28.88%), sometimes are 18(40%),
that in MCL, out of 45 respondents
never are 14(31.11%).
12(26.66%) are yes, 33(73.33%) are no.
So performance appraisal process of
MCL is bad.
 13. Is the decision taken by the top 14. Are you satisfied with the grievance
management related to your grievance is

N u m b e r o f re sp o n d e n t
handling policy of the organization ?
satisfactory?

Decision Taken By top management

28(62.22)
Number of respondent

Satisfied Grievance Handling Policy

21(46.66)
19(42.22)
10(22.22)
5(11.11)
2(4.44)
Strongly Agree Disagree Strongly
Agree Disagree 3(6.66) 2(4.44)
Strongly Agree Disagree Strongly
Agree Disagree
(Mostly) (Hardly) (Partly) (Never)
Satisfactory level (Strongly agree) (Agree) (Neutral) (Disagree)

Policy level
FIGURE-13
From the above figure-13 study found FIGURE-14
that most of the employee of MCL are From the above figure-14, study found
satisfy the decision of top that employees are satisfy the grievance
management. Here mostly 28(62.22%), handling policy of MCL. out of 45
hardly 5(11.11%), partly 10(22.22%), respondents strongly agree 21(46.66%),
never 2(4.44%) agree 19(42.22%), neutral 3(6.66%),
disagree 2(4.44%)
CONCLUSION

The grievance should be open so that management can learn about them and try
corrective action. For an established organization they can always try to improve
their standard by making good psychological relationship with employees and
by solving employee’s problems not only in the industrial but also in the family.
The action taken by the management should make the employees change their
character but not to confuse the life of the employees.
THANK YOU