PPD-MSS.FR#04/Rev.

06/02-20-18
PHILIPPINE TRADE TRAINING CENTER

TRAINING CLIENT SATISFACTION FEEDBACK

Seminar Title: FDA Regulations and Standards on Cosmetics Rating Percentage of Responses
Date/Venue: March 29, 2021 / Webinar Satisfactory 2%
Division: Business Management and Training Services Division Very Satisfactory 3%
Total Respondents: 37 Excellent 94%

TOTAL CSF 98%

Target CSF Rating 98%
(includes III.a only)

OVER-ALL RATING: ####

RATINGS No Response
5 4 3 2 1
n % n % n % n % n % n %

I. Company Size n (%) n (%)

Micro 8 (22%) Government 4 (11%)

Small 5 (14%) Business Ideation 0 (0%)
Medium 0 (0%) No response 18 (49%)
Large 2 (5%) Sub-total 22
Sub-total 15 TOTAL 37

II. Training Objectives n (%)

Increase technical know-how 35 (95%)

Improve management skills 17 (46%)
Improve business contacts 12 (32%)

All Most Some Few

Exceeded expectations expectations expectations expectations
expectations met met met met
Attainment of objectives/expectations 14 (38%) 17 (46%) 5 (14%) 1 (3%) 0 (0%) 37 (0%)

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IV. Knowledge Assessment
RATINGS No Response
Factors Very Limited Substantial
Zero Poor Inadequate S. Adequate Adequate
n % n % n % n % n % n %

1. Level of knowledge of the participant

on the subject matter/s
- Before the training session 0 (0%) 1 (3%) 18 (49%) 9 (24%) 9 (24%) 37 (0%)

- After the training session 0 (0%) 0 (0%) 1 (3%) 7 (19%) 29 (78%) 37 (0%)

a. Comments/Suggestions:
1. Excellent / Very Good / Satisfied / Commendable - 2
2. Good / Excellent Speaker - 1
3. Suggestions for training titles, methodology, and speakers/guests - 1
4. More webinars/trainings/seminars like this - 1
5. Keep it up / Keep going - 1
6. More webinars/trainings/seminars like this - 1
7. Other Suggestions for Further Improvement - 2
8. Thank you - 3
9. None/ No comment/ NA - 25

V. CSF ANALYSIS

1. Results

a. Overall Actual CSF Rating (OACR) - 98% of respondents gave SATISFACTORY, VERY SATISFACTORY and EXCELLENT ratings of the training course
b. Accomplishment rate - 0% (OACR divided by Target CSF)
c. Factors with below CSF Rating:

2. Recommendation
Encourage participants to answer the survey completely and correctly.
(Note: Recommendations are given only if actual CSF rating is below target)

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III. Evaluation of Training Factors and Related Aspects
FREQUENCIES No Response
Excellent Very Satisfactory Satisfactory Sum of Fair Poor
Factors 5 4 3 Satisfactory 2 1
n % n % n % to Excellent n % n % n %

III.a. INTERNAL - MSMEs ( respondents)

1. Learning Contents, Tools and Techniques

a. Relevance and applicability of 12 (92%) 1 (8%) 0 (0%) (100%) 0 (0%) 0 (0%) 13 (0%)
contents
b. Teaching tools and aids such 13 (100%) 0 (0%) 0 (0%) (100%) 0 (0%) 0 (0%) 13 (0%)
as exercises/examples/cases,
presentation materials, etc.
c. Degree of acquired knowledge, 12 (92%) 0 (0%) 0 (0%) (92%) 1 (8%) 0 (0%) 13 (0%)
skills, and attitude derived from the
training

2. Training Coordinator/Staff - Bonn Jovi L. Estrella

a. Overall project management 12 (92%) 1 (8%) 0 (0%) (100%) 0 (0%) 0 (0%) 13 (0%)

3. Effectiveness of the training/seminar 12 (92%) 0 (0%) 1 (8%) (100%) 0 (0%) 0 (0%) 13 (0%)
in meeting learning objectives

(94%) (3%) (2%) (98%) (2%) (0%) (0%)

INTERNAL - LMSMEs ( respondents)

1. Learning Contents, Tools and Techniques

a. Relevance and applicability of 13 (87%) 2 (13%) 0 (0%) (100%) 0 (0%) 0 (0%) 15 (0%)
contents
b. Teaching tools and aids such 15 (100%) 0 (0%) 0 (0%) (100%) 0 (0%) 0 (0%) 15 (0%)
as exercises/examples/cases,
presentation materials, etc.
c. Degree of acquired knowledge, 14 (93%) 0 (0%) 0 (0%) (93%) 1 (7%) 0 (0%) 15 (0%)
skills, and attitude derived from the
training

2. Training Coordinator/Staff - Bonn Jovi L. Estrella

a. Overall project management 14 (93%) 1 (7%) 0 (0%) (100%) 0 (0%) 0 (0%) 15 (0%)

3. Effectiveness of the training/seminar 13 (87%) 1 (7%) 1 (7%) (100%) 0 (0%) 0 (0%) 15 (0%)
in meeting learning objectives

(92%) (5%) (1%) (99%) (1%) (0%) (0%)

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 INTERNAL - Non-LMSMEs ( respondents)

1. Learning Contents, Tools and Techniques

a. Relevance and applicability of 14 (64%) 6 (27%) 1 (5%) (95%) 1 (5%) 0 (0%) 22 (0%)
contents
b. Teaching tools and aids such 14 (64%) 7 (32%) 1 (5%) (100%) 0 (0%) 0 (0%) 22 (0%)
as exercises/examples/cases,
presentation materials, etc.
c. Degree of acquired knowledge, 14 (64%) 8 (36%) 0 (0%) (100%) 0 (0%) 0 (0%) 22 (0%)
skills, and attitude derived from the
training

2. Training Coordinator/Staff - Bonn Jovi L. Estrella

a. Overall project management 11 (50%) 10 (45%) 1 (5%) (100%) 0 (0%) 0 (0%) 22 (0%)

3. Effectiveness of the training/seminar 12 (55%) 10 (45%) 0 (0%) (100%) 0 (0%) 0 (0%) 22 (0%)
in meeting learning objectives

(59%) (37%) (3%) (99%) (1%) (0%) (0%)

FREQUENCIES No Response
Excellent Very Satisfactory Satisfactory Sum of Fair Poor
Factors 5 4 3 Satisfactory 2 1
n % n % n % to Excellent n % n % n %

III.b. OUTSOURCED
1. Resource Person

1a. Resource Person - Ms. Janica Joy P. Mercado

a. Ability to facilitate discussion 28 (76%) 9 (24%) 0 (0%) (100%) 0 (0%) 0 (0%) 37 (0%)
b. Mastery of the topics/clarity/ 29 (78%) 8 (22%) 0 (0%) (100%) 0 (0%) 0 (0%) 37 (0%)
accuracy
c. Methodology/delivery 27 (73%) 10 (27%) 0 (0%) (100%) 0 (0%) 0 (0%) 37 (0%)
d. Time management 30 (81%) 7 (19%) 0 (0%) (100%) 0 (0%) 0 (0%) 37 (0%)

(77%) (23%) (0%) (100%) (0%) (0%) (0%)

2. Service Satisfaction

a. Overall, how satisfied were you with 29 (78%) 8 (22%) 0 (0%) (100%) 0 (0%) 0 (0%) 37 (0%)
the service you received from us?

(78%) (22%) (0%) (100%) (0%) (0%) (0%)

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3. Recommendation

a. How likely it is that you would 29 (78%) 6 (16%) 1 (3%) (97%) 0 (0%) 1 (3%) 37 (0%)
recommend the webinar to a friend
or a colleague?

(78%) (16%) (3%) (97%) (0%) (3%) (0%)

Prepared by: Reviewed by: Noted by:

Loujie G. Senatin Irene Leoncio Jocelle P. Mamaril

Planning Consultant / Technical Staff Planning Officer III OIC, Planning and Programming Division
Date:___________ Date:___________ Date:___________

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