ADMITTING PATIENT

By
Yohanes Kambaru Windi, S.Pd.,
M.Kes., MPH
Greetings and responses

•Good morning/ afternoon/ •Good moring/ afternoon/

evening, sir/ madam/
evening, sister (nurse)
Mr.Don, etc
• How are you? • I’m fine/ It’s okay, etc
• How are you feeling? • Not too bad/ not so good
• What do you feel today? •Getting better/ worst
•Hallo! • Hallo, there
•Hai! • Hai, there
•Hullo! • Hullo
INTRODUCING YOURSELF

•I am (Jhon, Ann, Mike), your nurse • Please to meet you

•My name is..................the nurse
•Good to see you
in charge today
• Nice to meet you
•I am the nurse in charge, my name
•Thank you, sister
is................
•I am here to help you. I am the • Great,
nurse. My name is ............. (I • Fine
am.......................) • Alright
•Good then
EXPLAINING PROCEDURES

•Ok....you just transfered here. •That’s right nurse/ sister

•Fine.....they sent you here for
• Your right, nurse/ sister
admission • Yes, I am
•You just moved here, aren’t you?
• Correct, sister
For admision
•They take you here for admission • Okay!
•You need to stay here for couple • Yup!!
of days
EXPLAINING PROCEDURES

• Before arranging your bed, I need to

check/ fill/ complete the admission form
• Ok... •I need to check/ fill/ complete the
• Fine.... admission form, first and then take you
• Alright.... to your room
• Go ahead • I need some infos to complete/ fill this
• No prooblem form.
Will be that alright?/ Is that ok?/ Would
you mind?
EXPLAINING PROCEDURES

• Well.....that is normal procedure

• You right....It’s usual to do so
• Do I need to?
• Ahmm....just to make sure you are the
• Should I?
correct patient
• I think, I have done it • Well......It’s important to make sure.
before I come here So we can give correct medication,
• Why so? I did it in the teraphy, medicines, etc
other section • We need to match the data on your
admission form and actual one here
EXPLAINING PROCEDURES

• Terrific/ Good/ Fine/ Alright

• Ok, then!! • I need to check your bracelet to
• Alright....go ahead match your name in this form
• Lets start/ begin with your
• Alright then
biography/ identity
• Fine....go on • First, I need to complete your
personal identity
BIOGRAPHY INFOS

• What is your surename/

• It’s Dawson. My Family name?
surename is Dawson • Your first name, please?
• It’s Michele
• What is your given name?
• Yes.... Dorothy my
• Do you have any middle
middle name
• No, I don’t have one name?
BIOGRAPHY INFOS

• Would you tell me your

• I was born on July 18, Date of birth?
1978 • Could you tell me when you
• It’s August 8, 1967 were born?
• I am 45 years old now • Your date of birth?
• I am 35 now • How old are you?
BIOGRAPHY INFOS

• Yes, I am
• No, I am not •Are you married?
• I have a partner • Marital status?
• I live my own • Are you married or single?
• I am single
• Widow
• Divorced, etc.
BIOGRAPHY INFOS

• Would you tell me your

• Yes....I live address?
in ................. • Could you tell me where you
• My address is............ live?
• I live here with my • Where do you live?
parents/ uncle, etc
at......
BIOGRAPHY INFOS

• And your contact number...home

• My home phone phone, mobile or email?
(number) is............. •What is your telephone number?
• It’s .............. • Your phone?
• Mobile number is..... • Your mobile number?
• My email is............ • Have email?
• Do you have any email?
BIOGRAPHY INFOS

• I am a.............
•Alright!...Now about your job?
• Well.... I do...... For
• Would I know your work?
living • What do you do for living?
• I just lost my job
• What is you job/ occupation?
• Unemployee
BIOGRAPHY INFOS

• Yes....., my mom •Alright!...Now we go to

• Sure...my sister
emergency contact. Do you have
• My fiancee
anyone to contact for that reason?
• My partner • For emergency reason/
• My boyfriend/
situation/ condition, who will be
girlfriend your contact person?
BIOGRAPHY INFOS

• Yes....., It’s Ria

•Tell me his name
• His name is Micky
• What is his/ her name
• Her name is Jacky
• His/ her name, please
BIOGRAPHY INFOS

• He/ she live in.......

• He/she live with me •And his/ her address?
• The same address with me • Where does he/ she live?
• His/ her phone/ mobile • His/ her phone number, mobile
number is..... or email?
• His/ her email is.......
PAYMENT/ ENTITLEMENTS/ INSURANCE

• Yes, I do •Do you have any insurance?

• Sure, I have (got) one • Have you any insurance?
• Certainly, here you are • Do you hold an insurance?
• It’s Commonwealth • Your insurance card, please?
Insurance. My number • Do you under Social Welfare
is....... assistance?
• Are you a pensioner?
ACCOMODATION

• I want the VIP one • Very good! Now lets talk about
• First class will be better your acomodation preference?
• I need single/ shared • What kind of accomodation/
room room you want?
• • Do prefer to shared or single
room?
NURSE HISTORY TAKING
Present Illness

• What is bring you here,

• I got...... sir/madam?
• I suffered from...... • What are health problems
• I am afraid of feeling that make you hospitalised
unwell here?
• I got severe.......... • What is your problem?
NURSE HISTORY TAKING
Present Illness

• How long you feel that way?

• Two days ago • How long is it?
• Maybe a week ago • when did you feel that
• Just couple of days condition?
• When is it happen.....feeling
before
• Last Wednesday, etc not healthy (being ill/ sick/
unwell)
NURSE HISTORY TAKING
Present Illness

• How does it feel like?

• I feel numb/ dizzy/ • How many time you feel that
nausea, etc way?
• It’s rather • What are the symptoms?
• Cough, wheezing,
cold, etc
NURSE HISTORY TAKING
Present Illness

• Did you take any medicine for

• Yes.....I took...... that?
• I have ....... For • What did you do for relief?
medication • Did your doctor prescribed
• He prescribed any medicines?
me......,.........., etc.
NURSE HISTORY TAKING
Past Illness

• Did you hospitalized during

• Yes.....I was your childhood?
hospitalized of malaria • For what reason/ health
• Yes, last year I had problem you were hospitalized?
appendic surgery • Have you any surgery/
• No, I have not operation before?
NURSE HISTORY TAKING
Allegies

• Have you any allergy to

• Yes.....I have. I can particular medicines/ food or
tolerate with...... others?
• Yes, I can eat/ • Is there any restriction for
drink..... for faith food or drink?
reasons?
• No, I don’t
NURSE HISTORY TAKING
Medication
• Yes....you are right
• I want some...... For my......
• I have some herbals for
my...........
• Yes, I am allergic for...
• Nothing
• I found here that you are
prescibed........... By Dr. Phil
• Do you have another medicines
you wanted?
• Do you have your own bring from
home?
• Do you allergy on.........
• Did you do any self-medication?
FOODS/ SPECIAL NEEDS
• Yes....I want/ like....... For
my breakfast/ lunch/ dinner
• I have a diet on........
• No....You can bring them
all here
• Nothing
• Do you have special foods you
need?
• Are there any foods you wants
us to provide for you?
• Any special diet?
• What kinds of food you don’t
like?
PERSONAL BELONGINGS
• Yes....I bring........ With me
• Thank you... Put these
valuable things on my
safety box
• No. I don’t bring
• Nothing
• Now...let me check/ list your
personal things
• What sort of things you bring
with you?
• Do you have any jewerly to
keep in safety box?
TAKING PATIENT TO ROOM

• ok... Let me take you to your

• Ok...thank you room.
• Thank you very much • Well.....come with me I show
• Lets go your room
• Alright • I help you to push your
• Fine wheelchair to your room
TAKING PATIENT TO ROOM

• Here is your room.

• Ok...thank you • You have your own room
• Thank you very much • You shared the room
• Alright with...........
• Fine
SERVICES

• Let me explain about mealtime

• Ok...thank you • You have your meals three
• Thank you very much times a day
• Alright • Breakfast/ Lunch/ dinner
• Fine at..............
• Let me know if you need
different meals
VISITING TIME

• Now about visiting time

• Ok...thank you • Your family may visit you at
• Thank you very much 09.00 to 11.000 in the morning
• Alright • Afternoon visit at 18.00 to
• Fine 20.000
• Tell us if you don’t need any
visitors?
DOCTOR’S VISITING

• The doctor will see twice a

• Ok...thank you day
• Thank you very much • It is at......... In the morning
• Alright • It is at...........in the afternoon
• Fine • You may request another
visit, just let us know
FACILITIES

• We have call button here if

• Ok...thank you you need something
• Thank you very much • The bathroom is on that side
• Alright • You may watch TV or listen to
• Fine radio
• Just let us know if you need
something
FINALIZING

• Ok...all done
• Ok...thank you • Terrific...everything is ok...
• Thank you very much • You may ask question for
• Alright clearence
• Fine • If not clear, you ask me or
other nurses
FINALIZING

• Ok...I am leaving know

• Ok...thank you • Just press that call button if
• Thank you very much you need something
• Alright • Have a good rest
• Fine • Bye....bye..... See you later
• Bye......
• See you!
 EXAMPLE
Ns. Siti Good morning, Mr. Joko
Mr. Joko Morning nurse
Ns. Siti How is everything?
Mr. Joko Going better I guess
Ns. Siti That’s great. Anyway, I am Siti. The nurse in
charge today
I’m here to make sure that all you need is
available for admission. I need make all things
ready and clear
Mr. Joko Thank you nurse!
Ns. Siti Well....I need some information about you to fill
this form. IS that ok for you?
Mr. Joko Yes...nurse...go ahead
Ns. Siti Alright....lets begin with your name. What is
your surname?
Mr. Joko Santoso
Ns. Siti So your complete name is Joko Santoso
Mr. Joko Correct!
Ns. Siti How old are you? I mean what is your date of
birth?
Mr. Joko I am 21. I was born in 21 August 1990
Ns. Siti And where do you live? Your address?
Mr. Joko I live in Wollonggong. Lake st 32.
Ns. Siti Have you any home phone, mobile or email
Mr. Joko Sure....it’s 99900012 for home. Mobile is
09123432 and my email is sjoko@tahoo.com
Ns. Siti Sorry....private matter. Are you married, Mr.
Joko
Mr. Joko No.........but I have partner
Ns. Siti Okay.........Do you have anyone we can contact
for emergeny reasons?
Mr. Joko Sure.....my partner.....Salmah.
Ns. Siti Would you tell me her address and contact
number?
Mr. Joko Alright....she lives with me in Lak e st. 32. Just
use our home number. She just lost her mobile.
Ns. Siti By the way.....what do you do for living?
Mr. Joko I am a carpenter
Ns. Siti Is there any insurance or health cover
Mr. Joko Yes, It commonwealth health cover. My number
is AA9090
Ns. Siti What kind of room you want mr. Joko. We
have single and shared room here
Mr. Joko Well.....shared one will be fine
Ns. Siti Now....I am going to take a look at your
illness history. What bring you up here? What
are your health problems?
Mr. Joko I got cough....throat sore.....severe fever.
Ns. Siti How long it? And how frequent?
Mr. Joko It started three days ago....and it comes at
night.
Ns. Siti Are you smoke? Drink alcohol?
Mr. Joko Yes....I am smoke but no alcohol
Ns. Siti How long is it?
Mr. Joko It has been 5 years, I guess
Ns. Siti Have you thinking quiting?
Mr. Joko Yeah....but it’s difficult
Ns. Siti Have you ever hospitalised before?
Mr. Joko No....Never
Ns. Siti Did you suffer from any disease in your childhood
Mr. Joko Yes....I did...measle
Ns. Siti How did you cure it?
Mr. Joko I don’t remember....Too little to remember
Ns. Siti No problem....do you have any allergy? Restricted
food?
Mr. Joko No....nothing. But I don’t eat pork or fatty things
Ns. Siti I see.....you bring valuable things with you. Don’t
you mind if I put them on safety box
Mr. Joko Thank you so much. It would be much safer.
Ns. Siti Okay....everything is well decumented. Now, I am
going to show your room and the surroundings
Mr. Joko Thank you very much
Ns. Siti Here is your room....no 102. You share with
Mr. Lalu. Joko this mr. Lalu and Mr. Lalu this
mr. Joko
Mr. Joko Hai. Nice to meet you
Mr. Lalu Hallo. Nice to meet you
Ns. Siti And you have bathroom, Television if you
watch something. Killing time I mean
Mr. Joko That’s great!
Ns. Siti And also you have radio cassette as well.
Mr. Joko Fine.
Ns. Siti The visit time is twice a day. In the morning
and afternoon. Let me know you don’t want
visitors.
Mr. Joko Okay
Mr. Joko What about the doctor’s visit?
Ns. Siti He visits twice a day. In the morning after
breakfast and in the afternoon after praying
Mr. Joko And meal time?
Ns. Siti You will have breakfast, lunch and dinner. But
you may request additional mealtime or
different menu. Just let us know
Mr. Joko Ok.
Ns. Siti This is button call. Just press the red button to
call us
Mr. Joko Alright
Ns. Siti Great....everything is okay.....any question
Mr. Joko Nope
Ns. Siti Very well......I am leaving by know. Again, just
press the call button if anything going
wrong....bye....see you later
Mr. Joko I will......see you