Restaurant Service in New Normal

Presented By:
• Aditya Raj
• Aindrila Bera
• Anshu Kumari
Current Scenario of Restaurant Service

• The size of India’s restaurant industry is estimated at Rs 4.2 lakh crore

• Restaurant business has mainly been affected during this pandemic as
government decided on lockdown and social distancing around the world.
• According to NRAI (National Restaurant Association of India) it is expected that
500,000 restaurants to lose upto Rs 80,000 crore in 2020.
• NRAI has estimated initial job losses of 1.5 million people across the restaurant
sector that employed about 7.3 million people.
 01 Dine In

Restaurant
Services 02 Quick Service Restaurants
(QSRs)

03 Delivery
 Dine-In Services
• Dine-in restaurants to reopen at a reduced
capacity with strict social distancing
guidelines
• Visible sanitizing efforts (such as hand
sanitizers at the entry, staff wearing masks The New
and gloves)
• Implementing social distancing Normal
• Limiting the number of customers served,
more rigorous and frequent cleaning of high-
touch surfaces in common areas
• Employee training of health and safety
protocols are the most important safety
precautions customers expect from a
restaurant and a hotel
Quick Service Restaurants
(QSRs)
• Big fast food brands such as
Dominos India, KFC and McDonald’s
are revamping their processes to
focus on hygiene.
• Thermal guns to check temperatures
of kitchen staff and riders, use of
protective gears, maintaining
distance within the kitchen and a
thorough scrub down of chairs,
tables, doorknobs, and countertops
has become a norm.
• Mc Donalds have gone digital and
the “drive-thru” facility have become
prominent
 Food Delivery in COVID 19
• According to experts, for all restaurateurs, during the lockdown, delivery was driving 100 per cent of their
revenues versus 8 to 10 per cent before the pandemic.
• The multinational tech giant, Google is now foraying into food delivery.
• 5 star establishments like Taj Hotels launched their own delivery platform, Qmin; JW Marriot launched
Marriot on Wheels.
• Uber Eats, OLA Café also flourished during these days.
• In Kolkata, famous Buffet restaurants like Barbeque Nation started online delivery, however skeptism and
distrust prevailed among the consumers.
• Amazon, launched its food delivery arm, Amazon Food in June in Bengaluru.
• Zomato and Swiggy have diversified operations by entering grocery, essentials and alcohol delivery with
verticals, like Zomato Market and Swiggy Genie.
 Contactless Delivery

• Popular food aggregator apps such as Zomato and

Swiggy are promising ‘contactless delivery’ to their
customers.
• They are providing contactless deliveries only to those
who have opted for a prepaid order and not cash on
delivery.
• Customers check on the ‘No Contact’ option at the time
of ordering the food on the app.
• The delivery partner leaves the food outside the door
and call the customer to confirm the pickup.
• More prominent within the urban consumers and online
food delivery has become the new eating out.
 Post COVID Scenario
• Island Sitting – Gone are the days when maximum utilization of space would be
the norm, hence the restaurants will have to maintain a standard distance
between the tables as per government guidelines.
• Live Cooking counters- Live cooking counters where people can see their food
being cooked from scratch will inspire confidence. Proper hygiene and cleaning
procedures will make people trust and consume food.
• Drink Dispensers- Bottled beverages will be preferred over mixed drinks in the
post COVID days.
• Proper sanitization- The restaurants will have to invest in proper sanitization
techniques that may be costly, and staff may have to be retrained.
• New Government Policies- Stringent health check-up of the staff on a weekly
basis and cleanliness certification issued, that can be displayed at the entrance
should become mandatory so first timers can be assured of some form of
security.
THANK YOU