9/21/2020 Contactless Delivery: The New Normal for Restaurants & Food Tech Cos

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Images Retail | April 2020

Popular food aggregator apps such as Zomato and Swiggy are promising ‘contactless delivery’ to
their customers and big fast food brands such as Dominos India and McDonald’s are revamping
their processes to focus on hygiene.

Charu Lamba
Hundreds of restaurants had to close their dining rooms to slow the spread of COVID19.
With self-isolation becoming important and dine-in and takeaway, no longer an option,
restaurant business has been badly impacted. Delivering food online is the only option
left to stay a oat.

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9/21/2020 Contactless Delivery: The New Normal for Restaurants & Food Tech Cos

Popular food aggregator apps such as Zomato and Swiggy are promising ‘contactless
delivery’ to their customers and big fast food brands such as Dominos India and
Home Magazines Stories Newspapers Coupons
McDonald’s are revamping their processes to focus on hygiene.

What is Contactless Delivery?

The pace at which hygiene protocols are being adopted indicates how unpredictable the
survival of foodservice players has become. Thermal guns to check temperatures of
kitchen sta and riders, use of protective gears, maintaining distance within the kitchen
and a thorough scrub down of chairs, tables, doorknobs, and countertops has become a
norm. Apart from this, contactless delivery - where an order is left at the consumer’s
doorstep or designated drop-o point - is the new normal.

Some restaurants and delivery services have implemented contactless delivery to further
prevent spreading Coronavirus between delivery drivers and customers. Further, the
service also helps these operators to lure customers on growing hygiene awareness.

Contactless Food Delivery by Delivery Aggregators

Food delivery aggregators like Zomato and Swiggy are providing contactless deliveries
only to those who have opted for a prepaid order and not cash on delivery.

Customers check on the ‘No Contact’ option at the time of ordering the food on the app.
The delivery partner leaves the food outside the door and call the customer to con rm
the pickup.

Zomato announced the measure earlier in March. “Contactless food delivery is already
available on the @zomato app through our ‘delivery instructions’ feature. An app update
over the weekend will make this explicitly clear to everyone,”
Deepinder Goyal, Founder and CEO, Zomato said on Twitter on March 13.

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