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Marketing Research Fundamentals:

Research Designs

Coursera (Marketing Strategy Specialization) –


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Shameek Sinha
Causal Research
Concerned with cause-and-effect
relationships, most often through
experiments

e.g., Which customer satisfaction programs will be


most successful for our target markets ?

Coursera (Marketing Strategy Specialization) –


2
Shameek Sinha
Causality
X causes O
1. It may not only be X that causes O

2. X does not need to always cause O

3. The challenge is to find evidence supporting causality

How?
I. Concomitant variation
II. Time order of occurrence
III. Elimination of alternative causes
Coursera (Marketing Strategy Specialization) –
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Shameek Sinha
Evidence of Causality

Concomitant Variation
Make sure that there are no common factors that causes
both X and O

Time Order of Occurrence


Verify that O occurs simultaneously or after X

Eliminate Alternative Causes


Hold other factors constant
Manipulate and statistically control for other factors

Coursera (Marketing Strategy Specialization) –


4
Shameek Sinha

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