Conflict and Negotiation

Archi Abhishek Rohan Sparsh Vishwanath

Conflict And Its Types
Based on their Effects –
Functional and Dysfunctional

Task Conflict

Relationship Conflict

Process Conflict

COMPUTER REPAIR & SUPPORT

 Loci of Conflict
Framework within which
conflict occurs

Dyadic Conflict

Intragroup conflict

Intergroup Conflict
 Conflict Process

Stage 1 Stage 3 Stage 5

Potential opposition or incompatibility Intentions Outcomes

Antecendent Conflict Conflict Over conflict Group

Conditions • Perceived Handling • Party’s Performance
• Communication • Felt Intentions Behavior • Increased
• Structure • Others’ • Decreased
• Competing
• Personal reactions
• Collaborating
Variable • Compromising
• Avoiding
• Accommodatin
g
Stage 2 Stage 4
Cognition and Personalization Behavior
Negotiation
Bargaining Strategies
Negotiation Process
 Negotiating in a Social Context

Mediator

01 03 Arbitrator
Reputation Third-Party
Negotiations

02 Conciliator
Relationships
Implications for Managers
 Authoritarian style in emergencies

 Integrative solutions when objective is to learn

 Be accommodating to others

 Learn when to compromise

 Integrative bargaining vs Distributive bargaining

Thank You!