Chapter 4:

Room Service & Beverage

Department

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 Key Terms
• Room Service • Beverage Manager
• Room Service • Hospitality Suite
Manager • Minibar
• Bar • Bartender
• Front Bar • ’Beverage Server
• Service Bar • Bar Back

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 Room Service
• Room service is the delivery of food and
beverages to guests in their hotel rooms.

• Some hotels offer 24-hour service, while

others have limited room service hours.

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 Room Service
• The room service department is
usually located in the hotel kitchen.
• Guest usually order room service
from a room service menu or a
doorknob menu.
• In many hotels, meals are delivered
on fancy carts.
• In other hotels the meals are
delivered on trays.
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Room Service Staff
• The size of the room service
staff depends on the size of
the hotel, room service
hours, and the number of
guests who usually order
room service.
• The room service manager
supervises all room service
operations.
• The employees who deliver
the food to guests rooms are
called the room service
servers.
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 Room Service Staff
• When guests finish their room service meals,
they are placed on the cart or tray outside the
guest room.
• Some hotels ask the guests to call room service
when they want their carts or trays to be
picked up

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 Beverage Department
• The beverage department includes all the bars in the
hotel
• A bar is a place that serves alcoholic beverages, as
well as non-alcoholic beverages.
• A front bar has one or more bartenders
• In a service bar, servers take customers orders, then
give them to the bartender.
• A special service bar is usually set up for one
particular event, such as a banquet.

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 Beverage Department Staff
• The beverage department usually has four
types of employees:
– Beverage manager
– Bartender
– Bar Backs
– Beverage Servers

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 Beverage Department Staff
• The beverage manager usually oversees the
hotel’s front bars, service bars, special-purpose
bars, room service beverage deliveries,
hospitality suite bars, and minibars
• A hospitality suite is a special room in a hotel
that is reserved by a group for the purpose of
serving refreshments to the group.
• A minbar is a small cabinet containing small
bottles of alcoholic beverages and snacks
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 Beverage Department Staff
• The bartender concentrates on alcoholic-
beverage production and service to guest.
• A beverage server takes orders for beverages,
then gives the orders to the bartender
• A bar back is responsible for making sure the
bar is stocked with liquor, ice, glassware, and
supplies.

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THE END

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