Professional Documents
Culture Documents
Learning Objectives For Interpersonal Communication
Learning Objectives For Interpersonal Communication
Interpersonal Communication
Decoding
Encoding
Noise
Situational
Start MEANING Interpersonal MEANING
Cultural
Encoding
Decoding
Body Language
Personal Space
Ethnocentrism
Chapter 13: Interpersonal Commu 10
nication
Guidelines for Effective Active Listening
* Voice mail
Feedback
* E-mail
* Informal letters/memos
* Organization’s own videos
* Formal written documents
Slow Low * Formal numerical documents
Wheel Network
Chain Network
More quickly.
Breaks down work and non-
Less expensively.
work boundaries.
Erodes delegation of
authority.
Possibility of wasted time
and effort.
Lacks confidentiality.