OFFICE MANAGEMENT

Course Description:

This course covers a range of topics in office procedures and administration,

with a focus on knowledge and skills for administrative assistants and office

managers. Administrative assistants use their organizational, administrative,

and decision-making skills to contribute positively to the work environment.

Emphasis is placed on the practical application of office management and

administrative skills required to endure that an office runs effectively and

efficiently.
Course Objectives:

 Develop clear and meaningful understanding of general procedures, systems,

and processes, and administration.

 Understand the roles and value of administrative staff in the effectiveness

and success of modern organizations.

 Develop a knowledge and skill base that assists in understanding the office

environment and in enhancing performance as an effective administrative

employee in an organization.

 Understand the impact of office technology.

 Develop a clear and meaningful understanding of the different office

procedures.

 Understand the roles and value of administrative assistants in the

effectiveness and success of modern organizations.

 Develop a knowledge and skill base that assists in understanding the office

environment and in enhancing performance as an effective administrative

employee in an organization.

 Understand the broad scope of responsibilities of the administrative office

manager, as a key person, in efficient company operations.

Course outline:

Chapter 1 : The office

Chapter 2: The secretary’s role in business

Chapter 3: Human relations in business

Chapter 4: Communication skills in office

Chapter 5: Working efficiently and effectively

Chapter 6: Telephone systems and techniques

Chapter 7: Handling visitors effectively

Chapter 8: Business meeting
Chapter 9: Making travel arrangement

Chapter 10: Records management