Welcome to Our

Presentation
Rokibul Hasan
ID: 1439BBA02942
Modernization of NTUC Income
 GROUP DETAILS

Name ID No.
Rokibul Hasan 1439BBA02942
Sharif- Ar- Rahman 1439BBA02978
Mujahidul Islam 1439BBA02982
Nazmul Alam 1439BBA02934
Monowar Hossain 1439BBA02936
ABOUT NTUC INCOME

NTUC Income is .....

 Insurance company ( Singapur)
 Set up in 1970 with a capital of $1.2 million
 Strong growth to total assets of $27.6 billion with about 2 million
policyholders
 4,600 employees (3,400 insurance advisors & 1,200 office
staffs)
 Dealing with Life, Health, General, Commercial insurance,
Financial Planning, and Saving & Investment
"Top 3 insurer in the life insurance industry as well
as one of the largest general insurer in Singapore"
NTUC Income's early system
PAPER-BASED SYSTEM
5 steps of Insurance Process
 NTUC INCOME’S EARLY SYSTEM............
Problems with paper-based
system:
 There were too many processed.
 There were too many documents
(hard to search documents, need
large storages)
 It took long time to finish a certain
request for insurance.
NTUC INCOME’S EARLY SYSTEM...........

NTUC's Information systems

HP 3000 and COBOL
HP 3000 (Mainframe):
 A huge computer made by Hewlett-Packard Company
 Developed in 1973
 NTUC choose HP 3000 first
SAMPLE OF HP-3000
NTUC INCOME’S EARLY SYSTEM...........

COBOL (Software)
 Common Business Oriented Language
 Developed in early 1980s
SAMPLE OF COBOL
NTUC INCOME’S EARLY SYSTEM...........

HP 3000 and COBOL still had problems like-

 Frequently broke down
 Short of back-up time
 Much time and cost for restoring systems
 Too long launch time for new products
 Not real-time information the loss of opportunities for cross
products sales
Sharif-Ar-Rahman
ID:1439BBA02978
"SOLUTIONS FOR THE PROBLEMS WITH
THE EARLY SYSTEMS"

eBao Life System

"All this changed in 2003"
WHAT IS eBAO SYSTEM?
The Java based software
Developed by eBaoTech in 2003
Comprising three subsystems
 Policy Administration
 Sales Management
 Supplementary Sources
SAMPLE of eBAO
 FEATURES OF eBAO SYSTEM
Streamlined sales service
 Access the system 'in real
time' Anytime / Anywhere
Faster time to market
 Cut the time needed to
design and launch new
products
Improved closure rate
 Saving time and cost to
complete the whole
insurance process.
 Improving response time
and customer satisfaction
Manageability
 Single platform (a singular
view) supports all
distribution channels.
"I got a fantastic deal: the best system
with much lower cost and much shorter
implementation time. I have to say that
this is revolution."
by the former CEO Tan Kim Liam
Q1. What the problems faced by income in this case?
How were the problems resolved by the new digital
system?

Problems How to Solve

 Tedios & paper-based system  Income's problems were

 Too much time & cost
 Frequently broke down (HP
3000 & COBOL)
 Space for warehouse to store
documents
solved in 2003 when they
switched to Java based 'eBao
Lifesystem'.
Nazmul Alam
ID:1439BBA02934
Q2. What types of information system and business
process were used by income before managing to
the fully digital system?

Income used HP 3000 as mainframe and they also used COBOL

programs in early 1980s.
With regarg to their business process, Income does all the works
manually. So there were too many processes and it took so long
time in their system.
Mujahidul Islam
ID:1439BBA02982
Q3. Describe the information systems and IT
infrastructure at income after migrating to the fully
digital system?

eBao Life System:

 Customer-centric design
 Seamless integration with imaging and barcode technology
 Production definition modules that support new products, new
channels & changes in business processes.
 All applications resided on two or more communication lines, all
of which were "load balanced" Minimizing downtime
occurance
Replace IT infrastructure:
 Equipped with scanner
 Changed into 20 inches monitor
 Upgrade PC RAM to 128MB
 New hardware and software
 Change LAN cables with faster cables
 Wireless internet
Monowar Hossain
ID:1439BBA02936
Q4. What benefits did income reap from the new
system ?

Benefits-1:
 Saving lots of times for restoration of previous day data
 Moving to a paperless environment
 Faster accessing the system anytime, anywhere
 Having opportunities of cross-selling by a singlar view of every
customer - accorss products & channels
Benefits-2:
 Reducing 50 percent of time needed to design and launch new
products
 Support agents, brokers & customers can do online services
easily (Helping Telecommuting workers)
Q5. How well is income prepared for the future?
 Income seems to be well prepared for the future.
 Income has extensive system flexibility and lauch new products
directly via eBao system in just a few days.
 This may enable Income to be still more competitive in the
future.

Q. Are the problems described in this case likely to be

repeated?
If Income constantly improves it's systems and adopts newer
technology to keep up with rapidly changing business environment,
the problems never come up again.