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Business Development Business Development: Punjabi University Patiala School of Management Studies
Business Development Business Development: Punjabi University Patiala School of Management Studies
o Introduction
o Definitions
o Terms
o Business Process Management
o Business Process Modeling
o Sales vs. Business Development Business
o Development Strategies [Growth Strategies]
o TIPS on How Will You Grow?
INTRODUCTION
BD – BUSINESS DEVELOPMENT
CRM – CUSTOMER RELATIONSHIP
MANAGEMENT
MI – MANAGEMENT INFORMATION
BPM – BUSINESS PROCESS MANAGEMENT /
BUSINESS PROCESS MODELING
CUSTOMER RELATIONSHIP
MANAGEMENT
Customer relationship management (CRM) is the
combination of practices, strategies and technologies
that companies use to manage and
analyze customer interactions and data throughout
the customer lifecycle. The goal is to
improve customer service relationships and assist
in customer retention and drive sales growth.
MANAGEMENT INFORMATION
BUSINESS
SALES DEVELOPMENT
DEVELOPMENT
Essentially, business In simple terms, sales
development determines development is responsible
how much a business will for creating a relationship
grow, where that growth will with customers in order to
come from, and what align them with your
approach is needed to attain products or services
that growth