obtains and retains the people it needs and employs them efficiently. The organization attracts such people by being ‘the employer of choice’. It retains them by providing better opportunities and rewards than others and by developing a positive psychological contract that increases commitment and creates mutual trust. Furthermore, the organization deploys its people in ways that maximize the added value they supply. Strategic HRM approach to resourcing
• The HRM approach to resourcing therefore
emphasizes that matching resources to organizational requirements does not simply mean maintaining the status quo and perpetuating a moribund culture. It can and often does mean radical changes in thinking about the skills and behaviours required in the future to achieve sustainable growth and cultural change. Integrating business and resourcing strategies The philosophy behind the strategic HRM approach to resourcing is that it is people who implement the strategic plan. Business and resourcing strategies are based on understanding the direction the business is going (interpreted from BCG matrix or M&S typology) as well as determining: • the numbers of people required to meet business needs • the skills and behavior required to support the above • the impact of organizational restructuring as a result of decentralization, mergers, product or market development, or introduction of new technology • plans for changing the culture of the organization in such areas as performance standards, quality, customer service, team-working and flexibility that indicate the need for people with different attitudes, beliefs and personal characteristics Employee resourcing strategy Employee resourcing is not just about recruitment and selection. It is also extends into learning and development programs to enhance skill and modify behaviors, and methods of rewarding people for the acquisition of extra skills. It consists of: 1. Human resource planning – assessing future business needs and deciding on the numbers and types of people required. 2. Resourcing plans – preparing plans for finding people from within/outside the organization and/or for training programmes to help people learn new skills. 3. Retention strategy – preparing plans for retaining people needed by the organization 4. Flexibility strategy – planning for increased flexibility in the use of human resources to enable the organization to make the best use of people and adapt swiftly to changing circumstances. 5. Talent management strategy – ensuring that the organization has the talented people it requires to provide for management succession and meet present and future business needs Human resource planning • Human resource planning determines the human resources required by the organization to achieve its strategic goals It is concerned with matching resources to business needs in both the long and short term, in both quantitative and in qualitative terms. • Links to business planning: identifies and acquires the right number of people with in accordance with business needs, motivates them to perform well and creates interactive links between business objectives and people- planning activities. • Hard and soft human resource planning: Plans for people required in terms of numbers, skills, values and behaviors, as well as how they are deployed. • Approaches to human resource planning: through demand (in reference to corporate plans and future activities) and supply (with reference to company turnover, labour market trends and demographics) forecasts and action planning (strategies for recruitment and selection, internal promotion, downsizing) Resourcing Plans Indicate what steps need to be taken to appoint people from within the organization and what learning and development programs need be planned for them. • Internal resourcing: based on data from regular job analyses and need assessments • External resourcing: develop a recruitment strategy by becoming ‘employer of choice,’ defining knowledge, skills and abilities of recruits and determining the most effective method of obtaining the required people. Steps in recruitment strategy 1. Define skill and competency (behavioural) requirements from needs assessment on which selection procedure (interviews and tests) will be based 2. Analyse the factors affecting decisions to join the organization: these can be goodwill of organization, compensation package, TnD facilities available, opportunity to use knowledge and skills. 3. Competitive resourcing includes factors listed above. Seek competitive advantage by exploiting those that are superior to rivals 4. Alternative strategies for satisfying human resource requirements: these consist of outsourcing, flexible, multi-skilling and skills training 5. Recruitment and selection techniques: finding staff likely to deliver the required sort of behavior and who will fit into the organization’s culture readily. This will include the use of skills analysis, competency mapping, the internet, biodata, structured interviews, psychometric testing and assessment centres. Retention Strategy Retention strategies aim to ensure that key people stay with the organiation and that turnover is reduced. They will be based on an analysis of why people stay and why they leave. Exit interviews, attitude surveys and focus groups with loyal employees can shed light on these reasons. Some issues include: • Pay: problems arise because of uncompetitive, inequitable or unfair pay systems. Pay in consideration of market rate and reward good performance fairly • Job design: Dissatisfactory jobs should provide opportunities for learning and growth. • Performance: clarify responsibilities, create goals jointly with employees, provide feedback • Learning and development: provide opportunities for skill enhancement, learning and applying new skills Retention Strategy (cont.) • Career development: instituting policies for promotion from within, career guidance • Commitment: build by sharing organization’s mission and vision, communicating frequently with them and involving them in decision-making • Lack of group cohesion: build teams • Dissatisfaction and conflict with management and supervision; Incompetent and unfair leadership can be remedied by building better leadership through TnD and better grievance handling procedures • Recruitment, selection and promotion: Should be systematic • Overmarketing: Don’t oversell company Flexibility Strategy Aims to provide for greater operational and role flexibility. • Find alternatives to full-time regular staff,by having a ‘core’ and a ‘peripheral’ group Outsourcing: getting work done by external firms or individuals • Multi-skilling: to increase the ability of people to switch jobs or carry out several tasks Talent Management Strategy Talent management strategies deal with the processes required to ensure that the organization attracts, retains, motivates and develops the talented people it needs.
Everybody has talent. The premise of TM strategy is to acquire
and nurture talent wherever it is and wherever it is needed by using a number of interdependent policies and practices, such as becoming employer of choice; hiring the best possible people; offering them challenging and satisfying jobs, developing their potential and leadership capabilities, providing an enabling environment and work-life balance, rewarding excellence, conducting talent audits, and managing succession.