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Basic Components in

Case Management

Leah S. Lanzuela, RSW,MSSW


1. CASE Cleared

eligibility criteria and


documents; non-
negotiable and
negotiable
2. PROCESS –
written procedures
and flowchart
3. PERSONNEL –

Cleared roles and


delineated functions
4. RESOURCES–
funds, venues/facilities
and other resources
needed (both internal
and external)
5. DOCUMENTATION
-records from
admission to after
care. Including records
and reports
Thank you very much!

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