Listening Practices in

Interpersonal Interactions
 Reflection
 What is active listening?

 How do you know when someone is actively

listening to you?

 What makes active listening so difficult in our

interactions with others?
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 Listening Defined

 Theprocess of receiving and responding to

others’ messages

▪ Listening can occur

through mediated channels

▪ Difference between hearing

and listening

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 Types of Listening

Mindless Listening Mindful Listening

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 Why Do We Listen???
• To Evaluate

• To Develop and Maintain

Relationships

• To Support and Assist Others

https://www.youtube.com/watch?v=fBNC2_TQ5Mw

• To Understand
 Listening Fidelity – degree of similarity between intent and interpretation
of a message
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 Challenges to Listening

• Listening is a complex enterprise

• Perception influences what we hear and how we

interpret a message

• People develop poor listening habits

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Poor Listening Habits

▪ Pseudolistening
▪ Stage Hogging
▪ Selective Listening
▪ Filling in Gaps
▪ Insulated Listening
▪ Defensive Listening
▪ Ambushing
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 Components of Mindful Listening
 HEARING

ATTENDING

UNDERSTANDING

REMEMBERING

RESPONDING
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 Listening Responses

▪ Silent Listening ▪ Supporting

▪ Questioning ▪ Analyzing

▪ Paraphrasing ▪ Evaluating

▪ Empathizing ▪ Advising

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