_

+ + Quality Function
+ +
_
Deployment Template
_ _ +
+ _

Staff empowerment

Audit & Controlling

Reward & Punishm
Requirements

Security System
Technical

Facility layout

Maintenance
Staff Training

Service Spec

Cust review
Targets

SOP
Customer Correlations:
Priority + Strong Positive
O ↑ ↓↑ ↑ O ↓ ↑ ↓ O
10 ●● + + Positive
Clean room ●● ●●
Customer Requirements

Competitive Evaluation
Customer Assessment/
Comfortable Bed 9 ●● ●● ●● + Strong Negative
_
Toiletries Availability 7 ●● - Negative
Air Conditioner 9 ●● +
Additional Facilities (Swi 4 -
Polite Staff 9 ●● ●● ●● • -
Fast Response 8 ● -
Relationships:
●● Strongest= 10
Flexibility 9 ●● +
● Strong= 7
Star Sertification 9 ●● +
• • Fair= 4
Wifi 7 ●● - Weak= 1
- + + - - - + + + -
Importance Rating
Σ(Priority X Relationship) Technical Assessment
Download more templates from FPPT.com