What Is Emotional

Intelligence?
 Learning Objective
 To identify and describe the five
domains of emotional intelligence,
with examples in real-life situations
Key Understanding
 Understanding of the five domains of
emotional intelligence

Key Question
 What are the five domains of
emotional intelligence?
 Emotional Intelligence

• The ability to motivate oneself

and persist in the face of
frustrations, to control impulse
and delay gratification, to
regulate one’s moods and keep
distress from swamping the
ability to think, to empathize,
and to hope (Daniel Goleman).
Daniel Goleman
 Five Domains of
Emotional Intelligence
Salovey identified five domains of
emotional intelligence, namely:

1 Knowing one’s emotions or self-

awareness
 Self-awareness brings with it the skill
for self-reflection.
 This is about knowing how we feel and
the thought behind the feeling.
 Five Domains of
Emotional Intelligence

1 Knowing one’s emotions

or self-awareness
According to Mayer, when
one recognizes this emotion,
there is also a desire to get
rid of it or get out of that
situation. When this happens,
this is seen as a sign that the John D. Mayer
neocortex is gaining some
control over the amygdala.
 Five Domains of
Emotional Intelligence

2 Managing emotions
 Goleman points out that we often
have very little or no control when an
emotion occurs and what this
emotion will be, but we can have
control on how long an emotion will
last.
 Five Domains of
Emotional Intelligence

2 Managing emotions
Examples:

 anger  grieve over the loss

of a loved one
 Ways to Manage Anger
 A person can stop for a split second to
assess the situation and manage one’s
thoughts that stoke the fire of anger by
challenging it.
 Cool down by removing yourself from the
situation or doing something physical—
walking, talking to someone, taking a deep
breath, or punching a pillow.
 Active exercise is also recommended
to cool down from a strong emotion such as
anger.
 Five Domains of
Emotional Intelligence
3 Motivating oneself
 Research studies have shown that hope is a
major indicator of emotional intelligence. Hope
is the element present when one is fighting
some overwhelming anxiety, a defeatist
attitude, or depression.
 Goleman points out that optimism is a great
motivator, and like hope, it provides a person
with expectations that things will turn out
better or right, when faced with adversity.
 Five Domains of
Emotional Intelligence
4 Recognizing emotions in others
 The capacity to recognize the emotions
in other people is called empathy.
 According to Goleman, the root cause of
our capacity to empathize is self
-awareness.
 Empathy is important in maintaining
relationships as this also taps on the
caring capacity of people.
 Five Domains of
Emotional Intelligence
4 Recognizing emotions in others

Attunement- means that if a person does

not receive empathy from others, the
tendency is not to have empathy
for others as well.
Empathy also becomes the basis of a
person’s set of moral principles that give
rise
to one’s ethics and values, like
compassion.
 Five Domains of
Emotional Intelligence
5 Handling relationships

 Emotional intelligence is also evident in

the way we manage our relationships
with others.
 Four Components of Social
Intelligence
 Organizing groups – a leadership skill
essential in mustering groups of people
toward a common action. Examples of people
with this talent are orchestra conductors,
military officers, and stage directors.
 Negotiating solutions – this talent to
bring people in conflict to talk and come up
with a solution is usually found among
mediators of disputes.
 Four Components of Social
Intelligence
Personal connection – this is the talent
where empathy and connecting with another
person’s emotions are manifested. Teachers
usually have this natural tendency to relate to
others.
Social analysis – is the talent to step out of a
situation and objectively form insights about
the way people feel and behave. Therapists
are gifted with this talent.
Emotional intelligence could be
part of seven key varieties:
1. Verbal-linguistic
2. Mathematical-logical
3. Spatial
4. Kinesthetic
5. Musical
6. Interpersonal
7. Intrapersonal
Additional two varieties:
1. Natural
2. Spiritual
 To Gardner, these seven (now
nine) intelligences are important
for people to understand,
especially in the realm of
learning, that these intelligences
point to the mode of learning
and interests of a student.
Gardner’s intelligences are
crucial in determining the career
paths that individuals take as
Howard Gardner
these intelligences are also
viewed as competencies.