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Ralph M. Stair | George W.

Reynolds

Chapter 6

Telecommunications and
Networks

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or duplicated, or posted to a publicly accessible website, in whole or in part.
Why Learn About Telecommunications
and Networks?

• Effective communication is essential to the


success of every major human
undertaking
• To be a successful member of any
organization, you must be able to take
advantage of the capabilities that
communications technologies offer you

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or duplicated, or posted to a publicly accessible website, in whole or in part.
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An Overview of Telecommunications

• Telecommunications is the electronic


transmission of signals for
communications
• Telecommunications medium: any material
substance that carries an electronic signal
to support communications between a
sending and receiving device

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or duplicated, or posted to a publicly accessible website, in whole or in part.
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An Overview of Telecommunications
(cont’d.)

• Networking protocol: a set of rules,


algorithms, messages, and other
mechanisms that enable software and
hardware in networked devices to
communicate effectively

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or duplicated, or posted to a publicly accessible website, in whole or in part.
4
Elements of a Telecommunications
System

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An Overview of Telecommunications:
Synchronous vs. Asynchronous

• Synchronous communications
– Receiver gets message instantaneously
• Asynchronous communications
– Receiver gets message after some delay

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Basic Telecommunications Channel
Characteristics

• A simplex channel transmits data in only


one direction
• A half-duplex channel transmits data in
either direction but not simultaneously
• A full-duplex channel permits data
transmission in both directions at the same
time

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Channel Bandwidth

• Channel bandwidth: the rate at which data


is exchanged, measured in bits/sec
• Broadband communications: a relative
term; a telecommunications system that
can transmit data very quickly

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or duplicated, or posted to a publicly accessible website, in whole or in part.
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Circuit Switching and Packet Switching

• A circuit-switching network sets up a


circuit between the sender and receiver
before any communications can occur
• A packet switching network has no fixed
path is created between the
communicating devices
– Data is broken into packets for sending

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or duplicated, or posted to a publicly accessible website, in whole or in part.
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Telecommunications Media

• Two broad categories


– Wired (guided) transmission media: signals
are guided along a solid medium
– Wireless: the signal is broadcast over
airwaves as a form of electromagnetic
radiation

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or duplicated, or posted to a publicly accessible website, in whole or in part.
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Table 6.1 Guided Transmission Media
Types
Media Type Description Advantages Disadvantages

Twisted-pair wire Twisted pairs of copper Used for telephone Transmission speed
wire, shielded or service; widely and distance
unshielded available limitations

Coaxial cable Inner conductor wire Cleaner and faster data More expensive
surrounded by trans- mission than than twisted-pair
insulation twisted-pair wire wire

Fiber-optic cable Many extremely thin Diameter of cable is much Expensive to


strands of glass bound smaller than coaxial cable; purchase and
together in a sheathing; less distortion of signal; install
uses light beams to capable of high
transmit signals transmission rates

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Wireless Communications Options

• Wireless transmission involves the


broadcast of communications in one of
three frequency ranges
– Radio, microwave, or infrared frequencies
• In some cases, use of wireless
communications is regulated
– The signal must be broadcast within a specific
frequency range to avoid interference with
other wireless transmissions
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Table 6.2 Frequency Ranges Used for
Wireless Communications
Technology Description Advantages Disadvantages

Radio Operates in the Supports mobile users; Signal highly


frequency 3 kHz–300 MHz range costs are dropping susceptible to
range interception

Microwave— High-frequency radio Avoids cost and effort Must have


terrestrial and signal (300 MHz–300 to lay cable or wires; unobstructed line of
satellite GHz) sent through capable of high-speed sight between sender
frequency atmosphere and space transmission and receiver; signal
range (often involves highly susceptible to
communications satellites) interception

Infrared Signals in the 300 GHz– Allows you to move, Must have
frequency 400 THz frequency range remove, and install unobstructed line of
range sent through air as light devices without sight between sender
waves expensive wiring and receiver;
transmission effective
only for short
distances

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Short Range Wireless Options: Near Field
Communication and Bluetooth
• Near field communication (NFC): a very
short-range wireless connectivity
technology
– Designed for consumer electronics, cell
phones, and credit cards
• Bluetooth: a wireless communications
specification that describes how cell
phones, computers, personal digital
assistants, etc., can be interconnected

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Short Range Wireless Options: Ultra
Wideband and Infrared

• Ultra wideband (UWB): a short-range


communications that employs extremely
short electromagnetic pulses lasting 50 to
1,000 picoseconds
– Transmission range: 10 to 50 meters
• Infrared transmission:
– Sends signals at a frequency of 300 GHz and
above
– Requires line of sight and short distances
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Short Range Wireless Options: ZigBee

• ZigBee: a developing network wireless


communications standard
– Carries small amounts of data
– Uses fairly low bandwidth of 20 Kbps to 250
Kbps
– Has midrange distances (100 meters)
– Requires very little power
• ZigBee is used in security systems

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Medium-Range Wireless Options: Wi-Fi

• A wireless telecommunications technology


brand owned by the Wi-Fi Alliance
• Employs a wireless access point (a
transmitter with an antenna) that receives
the signal and decodes it
• Maximum range of Wi-Fi access points
– 300-900 feet outdoors
– 100-300 feet within a dry-walled building

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Wi-Fi Network

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Wide Area Wireless Network Types

• Wide area network options include:


– Satellite and terrestrial microwave
transmission
– 4G
– 5G
– WiMAX

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Wide Area Wireless Network Types:
Microwave Transmission

• Microwave is a high-frequency (300 MHz–


300 GHz) signal sent through the air

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Microwave Communications

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Satellite Transmission

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Wide Area Wireless Network Options:
4G and 5G Wireless Communications

• Historical perspective
– 1G (first generation) of wireless
communications standards: originated in the
1980s; based on analog communications
– 2G (second generation) employed fully digital
networks; superseded 1G networks in the
early1990s
– 3G supports wireless voice and broadband
speed data communications in a mobile
environment at speeds of 2 to 4 Mbps
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Wide Area Wireless Network Options:
4G Wireless Communications

• 4G wireless provides increased data


transmission rates
– 3 to 20 times the speed of 3G networks for
mobile devices
• 4G networks are based on Long Term
Evolution (LTE)
• LTE is a standard for wireless
communications for mobile phones based
on packet switching
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or duplicated, or posted to a publicly accessible website, in whole or in part.
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Wide Area Wireless Network Options:
WiMAX

• Worldwide Interoperability for Microwave


Access (WiMAX)
– A 4G alternative
– Based on a set of IEEE 802.16 wireless
metropolitan area network standards

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Wide Area Wireless Network Options:
5G Wireless Communications

• The next major phase of mobile


telecommunications standards beyond 4G
• Anticipated in the early 2020s
• Expected characteristics
– Higher data transmission rates
– Lower power consumption
– Higher connect reliability and more coverage
– Lower infrastructure costs

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Networks and Distributed Processing

• Computer network: the communications


media, devices, and software needed to
connect two or more computer systems or
devices
• Network nodes: the computers and
devices on the networks
• Organizations can use networks to share
hardware, programs, and databases

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Network Topology

• A diagram that indicates how the


communications links and hardware
devices of the network are arranged
• Three most common network topologies
– Star network
– Bus network
– Mesh network

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Network topologies
topology
Star

Mesh topology

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Network Types

• A personal area network (PAN) supports the


interconnection of information technology
close to one person
• A local area network (LAN) connects
computer systems and devices within a
small area (e.g., an office or a home)
• A metropolitan area network (MAN)
connects users and their devices in an area
that spans a campus or city
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Typical LAN

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Network Types: WANs

• A wide area network (WAN) connects


large geographic regions
• WANs consist of:
– Computer equipment owned by the user
– Data communications equipment and
telecommunications links provided by various
carriers and service providers
• Communications may involve transborder
data flow
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or duplicated, or posted to a publicly accessible website, in whole or in part.
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Wide Area Network

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Basic Processing Alternatives

• Centralized processing occurs in a single


location or facility
• Decentralized processing involves devices
placed at various remote locations; the
devices do not communicate with one
another
• Distributed processing uses devices placed
at remote locations; devices are connected
to each other via a network
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or duplicated, or posted to a publicly accessible website, in whole or in part.
34
Basic Processing Alternatives: File Server
Systems

• Authorized users share data through file


server computing

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Client/Server Systems

• Client/server architecture features multiple


computer platforms dedicated to special
functions, e.g., database management,
printing, or communications
• A client is any computer that sends
messages requesting services from the
servers on the network
• A database server sends only the data that
meets a specific query—not the entire file
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Client/Server Connection

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Telecommunications Hardware

• Modem: a device that converts (modulates


and demodulates) communications signals
so they can be transmitted over the
communication media

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How a Modem Works

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Telecommunications Hardware: Routers,
Switches, and Other Devices

• Router: a telecommunications device that


forwards data packets between computer
networks
• Switch: a device containing ports to which
all the devices on the network can connect
– Uses the physical device address in each
incoming message to determine to which
output port it should forward the message to
reach its intended destination
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Telecommunications Hardware: Routers,
Switches, and Other Devices (cont’d.)

• Gateway: a telecommunications device


that serves as an entrance to another
network
• Wireless access point: a device that
enables wireless devices to connect to a
wired network using Wi-Fi, or other
wireless network standards

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or duplicated, or posted to a publicly accessible website, in whole or in part.
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Telecommunications Hardware: Private
Branch Exchange (PBX)

• A telephone switching exchange that


serves a single organization
• Enables users to share outside lines to
make calls to people outside the
organization
• Provides other services
– Routing of calls, voice mail, Voice over IP
(VoIP) calls, voice paging, three-way calling,
call transfer, and call waiting
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Telecommunications Software

• Network operating system (NOS): systems


software that controls the computer
systems and devices on a network
• Network management software:
– Protects software from being copied,
modified, or downloaded illegally
– Locates telecommunications errors and
potential network problems

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43
Software Defined Networking (SDN)

• An emerging approach to networking


• Allows network administrators to have
programmable central control of the
network via a controller without requiring
physical access to all the network devices

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Securing Data Transmission

• Encryption: the process of converting an


original message into a form that can only
be understood by the intended receiver
• Encryption key: a variable value that is
applied (using an algorithm) to a set of
unencrypted text to produce encrypted text
(ciphertext) or to decrypt encrypted text

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Encryption Process

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Virtual Private Network (VPN)

• A private network that uses a public network


(usually the Internet) to connect multiple
remote locations
• Provides network connectivity over a
potentially long physical distance
• Supports secure, encrypted connections
between a company’s employees and
remote users through a third-party service
provider
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Telecommunications Services and
Network Applications

• Cellular phones:
– Operate using radio waves to provide two-
way communications
– May be linked to a cordless phone via a
Bluetooth connection
• Small cell: a miniature cellular base station
designed to provide improved cellular
coverage and capacity

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Typical Cellular Transmission
Scenario

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Cellular Phone Services: Digital
Subscriber Line (DSL) Service

• Telecommunications service that delivers


high-speed Internet access over existing
phone lines
– An asymmetric DSL (ADSL) line has
download speed that is three to four times
faster than upload speed
– Symmetric DSL (SDSL) is used mainly by
small businesses; the speed of receiving and
sending data is the same

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Voice Mail

• Users can send, receive, and store verbal


messages to and from other people around
the world
• Voice mail-to-text services capture voice
mail messages, convert them to text, and
send them to an e-mail account
• Reverse 911 service delivers emergency
notifications to users in a selected
geographical area
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Home and Small Business Networks

• A DSL modem enables each computer in


the network to access the Internet
• A firewall filters the information coming
from the Internet into your network
• A router encrypts all wireless
communications to keep your network
secure

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Electronic Document Distribution

• Enables the sending and receiving of


documents in a digital form without being
printed
– Electronic distribution via networks is much
faster than mailing printed forms
– Viewing documents on screen instead of
printing saves paper and document storage
space
– Accessing and retrieving documents is faster

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Call Centers

• Locations where organizations handle


their customer and other telephone calls
• Used by:
– Customer service organizations
– Telemarketing companies
– Computer product help desks
– Charitable and political campaign
organizations

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or duplicated, or posted to a publicly accessible website, in whole or in part.
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Telecommuting and Virtual Workers and
Workgroups

• Telecommuting: the use of computing


devices and networks so that employees
can work effectively away from office
• Telecommuters need to be strongly self-
motivated, organized, and focused on their
tasks with minimal supervision
• Not all jobs are suitable for telecommuting,
e.g., jobs requiring close supervision or
those with many short-term deadlines
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Electronic Meetings

• Videoconferencing:
– Enables people at multiple locations to
communicate using simultaneous two-way
video and audio transmissions
– Reduces travel expenses and time
– Increases managerial effectiveness through
faster response to problems, access to more
people, and less duplication of effort

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Electronic Funds Transfer (EFT)

• System of transferring money from one


bank account directly to another without
any paper money changing hands
• Used for:
– Credit transfers, e.g., payroll payments
– Debit transfers, e.g., mortgage payments

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Electronic Funds Transfer (cont’d.)

• Benefits of EFT
– Reduced administrative costs
– Increased efficiency
– Simplified bookkeeping
– Greater security

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Quick Response (QR) Codes

• Two dimensional barcodes that can be


scanned by users with a smartphone
camera
– Requires appropriate software

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59
Global Positioning System (GPS)
Applications

• GPS is a global navigation satellite system


that uses two dozen satellites 11,000 miles
above the earth
• GPS receivers:
– Have become as small as a cell phone and
are relatively inexpensive
– Are commonly found in automobiles, boats,
planes, laptop computers, and cell phones

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60
Global Positioning System (GPS)
Applications (cont’d.)

• GPS tracking technology:


– Has become the standard by which fleet
managers monitor the movement of their cars
– Is employed by computer-based navigation
systems

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61
Summary – Principle 1

• A networking protocol defines the set of


rules that governs the exchange of
information over a telecommunications
channel
• Channel bandwidth refers to the rate at
which data is exchanged
• Wireless communications solutions are
available for very short distances, medium
distances, and long distances
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or duplicated, or posted to a publicly accessible website, in whole or in part.
62
Summary – Principle 2

• The three most common network


topologies are the star, bus, and mesh
• A network’s geographic area determines
whether it is a personal area network, local
area network, metropolitan area network,
or wide area network
• Three basic data-processing strategies
using two or more computers are
centralized, decentralized, or distributed
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63
Summary – Principle 2 (cont’d.)

• A client/server system is a network that


connects a user’s computer (a client) to
one or more host computers (servers)
• Telecommunications software performs
important functions, such as error
checking and message formatting
• The interception of confidential information
by unauthorized parties is a major concern
for organizations
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Summary – Principle 3

• Telecommunications and networks are


creating profound changes in business
because they remove the barriers of time
and distance
• Networks let users share hardware,
programs, and databases across the
organization
• Networks can improve organizational
effectiveness and efficiency
© 2016 Cengage Learning®. All Rights Reserved. May not be scanned, copied
or duplicated, or posted to a publicly accessible website, in whole or in part.
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