DEVELOPING EFFECTIVE

COMMUNICATION & PRESENTATION

SKILLS

10 FEBRUARY 2014
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2 MY QUALITY POLICY

I am continually committed to
providing teaching and educational
services that not only meet your needs
and requirements but exceed your
expectations.

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 OBJECTIVE
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To present and share with the

participants effective communication
and presentation techniques that help
develop their skills and enable them to
better listen, speak and present
themselves.

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2 SCOPE

1. Communication Skills

2. Presentation Skills

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 1. COMMUNICATION SKILLS
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0. Facts
1. Process
2. Criticism
3. Gap Analysis
4. Barriers
5. Gateways
6. Behaviors
7. Techniques
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 1.0. FACTS
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1. You have 2 ears and 1 mouth, so the
listening is double the speaking.
2. Communication requires al least 2
people, so it is split 50/50.

3. You own 100% of your attitude.

ATTITUDE = 1+20+20+9+20+21+4+5=100
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1.1 PROCESS

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MESSAGE
1. Question
2. Information
3. Request
4. Explanation
5. Apology
6. Conversation
7. Circular
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FEEDBACK
1. Answer
2. Thank you
3. Reply
4. Details
5. Accept / Reject
6. Chatting
7. No answer
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 WHAT DO YOU WANT?
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TO BE ABLE TO:
1. Listen effectively
2. Speak flawlessly
3. Respond comprehensively
4. Negotiate successfully
5. Share positively
6. Criticize constructively
7. Appreciate graciously
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1.2 CRITICISM
YOUR PITFALLS
1. You only listen to what you want/expect
2. You pre-evaluate/judge the speaker
3. You have different version(s)/stories
4. You have different intension(s)/motives
5. You disregard the non-verbal messages
6. You are distracted because of noise/others
7. You are not interested
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 1.3 GAP ANALYSIS

the message is not going through

CAUSE & EFFECT

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 1.4 BARRIERS - 1
2

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1.4 BARRIERS - 2

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 1.4 BARRIERS - 3
2

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 1.4 BARRIERS - 4
2

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 1.5 GATEWAYS - 1
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- Plan the message

- Use Proper language
- Don’t be evaluative
- Give proper Orientation
- Be an active listener
- Have an unbiased attitude

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 1.5 GATEWAYS - 2
2

- Respond don't re-act

- Provide feedback
- Overcome bypassing
- Maintain accuracy
- Use proper etiquette
- Watch your language
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1.6 BEHAVIORS - 1

→ Comprehension Listening
→ Evaluation Listening
→ Critical Listening
→ Passive
→ Aggressive
→ Defensive

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1.6 BEHAVIORS - 2

→ Argumentative
→ Sniper
→ Opportunist
→ Passionate
→ Leader
→ Analyst

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1.7 TECHNIQUES - 1
1. Be a part of the solution NOT the problem

2. Focus

3. Respond comprehensively

4. Pay attention to details

5. Be active/positive NOT passive/negative

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1.7 TECHNIQUES - 2
6. Use clear, simple language
7. Repeat for clarification/confirmation
8. Look at the present NOT the past
9. Avoid interruptions
10.Use voice, eyes & body language
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 2. PRESENTATION SKILLS
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1. Fundamentals
2. Types
3. Priorities
4. Barriers
5. Tools & Techniques
6. Voice - Eye Contact - Body Language
7. Delivering
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 2.1 FUNDAMENTALS
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use the mirror

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 2.2 TYPES
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 TRADITIONAL
2

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INFORMATIVE
 Keep an informative presentation
brief and to the point.

 Stick to the facts and avoid

complicated information.

 Use examples, illustrations, etc.

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 PERSUASIVE
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• Your purpose is to convince your
listeners to accept your presentation.
• Convincing persuasive presentation
offers a solution to a controversy,
dispute, or problem.
• To succeed, you must present sufficient,
logic evidences, and show emotion to
sway the audience to your viewpoint.
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 2.3 PRIORITIES
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• Set your scopes/objectives/expectations
• Plan
• Prepare material
• Decide on tools to use
• Organize
• Do
• Check
• Act
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 2.4 BARRIERS
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1. Excessive Length
2. Excessive Preparation Time
3. Lack of Subject-Relevant Images/Graphs
4. Failure to Rehearse
5. Failure to solicit audience feedback

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2.5 TOOLS & TECHNIQUES
1. Use visual aids, charts, graphs, pictures
2. Keep it short and sweet
3. Remember the rule of three/five
4. Rehearse
5. Have a back-up plan/story
6. Check presentation facility/equipment

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2.6.1 VOICE
1. Clear
2. Stable
3. Serious
4. Attentive
5. Persuasive

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2.6.2 EYE CONTACT
1. Face to Face
2. Concentrate
3. Eyebrows
4. Picture the room
5. Move eyes slowly among audience

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2.6.3 BODY LANGUAGE - 1
1. Aggressive: Showing physical threat.
2. Attentive: Showing real interest.
3. Confident: Assured and confident.
4. Defensive: Protecting self from attack.
5. Emotional: Identifying feelings.
6. Relaxed: Comfortable and unstressed.

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 2.6.3 BODY LANGUAGE - 2
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1. Eye Contact: Maintaining good eye
contact with others shows respect and
interest in what they have to say.

2. Posture: Get your posture right and

you'll automatically start feeling better.
Take a look at how you are standing or
sitting.
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 2.6.3 BODY LANGUAGE - 3
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3. Head: When you want to feel confident
and self assured keep your head level
both horizontally and vertically.

4. Arms: Keep your arms out to the side of

your body or behind your back. In general
terms the more outgoing you are as a
person, the more you tend to use your
arms with big movements. 36
 2.6.3 BODY LANGUAGE - 4
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5. Legs: Legs are the furthest point away

from the brain, and consequently they're
the hardest bits of our bodies to
consciously control. They tend to move
around a lot more than normal when we
are nervous, stressed or being deceptive.

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 2.6.3 BODY LANGUAGE - 5
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6. Body Angle: Angle of the body in

relation to others gives an indication of
our attitudes and feelings towards them.
We angle toward people we find
attractive, friendly and interesting and
angle ourselves away from those we
don't.

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 2.6.3 BODY LANGUAGE - 6
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7. Hand Gestures: Palms slightly up and

outward is seen as open and friendly.
Palm down gestures are generally seen as
dominant and possibly aggressive.

8. Distance: Distance from others is crucial if

you want to give off the right signals.
Stand too close and you'll be marked as
"pushy“. 39
 2.6.3 BODY LANGUAGE - 7
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9. Ears: you've got two ears and only one mouth,
so try to use them in that order. If you listen
twice as much as you talk you come across as a
good communicator.

10.Mouth: Mouth movements can give away all

sorts of clues. We purse our lips and
sometimes twist them to the side when we're
thinking. There are also different types of
smiles.
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2.7 DELIVERING
1. Slides
2. Techniques
3. Present
4. Close / Summary
5. Feedback

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THANK YOU

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