Organisational Behaviour – Semester 1

Session 1

February 18, 19, 2021

Welcome to
Rizvi Management Institutes, Mumbai

2020-22

Pradeep Gogte
 Who are you?

• Age 21 to 24 yrs

• Education B A, B Sc, B Com

• Graduation 2020, 2019, 2018

• Work experience Freshers, < 6 months

• Hometown Mumbai
 Who am I?
• Age 71 years
• Languages Marathi, English, Hindi
• Education B Sc – Geology (Patna University) 1971
M A – Personnel Management & Industrial Relations (TISS, Mumbai) 1974
• Residence Shivaji Park, Dadar (West), Mumbai
• Family 1 wife, 2 children, 2 grand-children
• Spare time Tennis, Music
• Work experience Since June 1974
– 36 years
• In HR – Godrej & Boyce, Tata Power, Johnson & Johnson, Skypak Couriers, Wartsila
Diesel, Tata Donnelley, Adfactors PR
– 7 years
• Director (CAS) – Indian School of Business (ISB), Hyderabad
• VP (Corp Relns) – S P Jain Center of Management, Dubai & Singapore
• Director General – Indian Cancer Society, Mumbai
– Teaching HR and related subjects
• Since 1996, as visiting Faculty in various B-schools in India and overseas
• Since 2016, as full-time Faculty in Rizvi Management Institutes
 Our roles?
• Me – Teach
– Connect with what you know so far!
– Share my workplace experiences
– Relate reality to concept/theory
– Build on every previous class
• You – Learn
– Be attentive
– Take notes
– Learning diary – recall and relate
– Study from standard text-books
• Think – apply your mind
• Do NOT depend on Google
• Do NOT depend only on my PPTs
– Ask questions
 Important advice – page 1
• Learn to speak, read and
write good English*
• Make intelligent conversation
• Show personal and
professional maturity
• Why are you here?
• Reach class in time, on time,
every time
• Do NOT bunk classes
• Fast pace of teaching; so, fast
pace of learning
• Move out of your school and
under-graduate mode
• MBA is a professional
programme; no one will spoon-
feed you
• Always ask “how” and “why?”
questions
• Business means ALL functions
and specialisations working
together as a TEAM, to get
planned results and earn
money
 Important advice – page 2

• Learning diary – take • The basis of knowledge is

detailed and exhaustive theory
notes in class • Carefully study textbooks
• Listen carefully when your on diverse aspects of
Faculty is speaking business and management
in India and internationally –
• Don’t disturb others by
to learn and gain knowledge
casual chatting in class
• Respect the people and
• Regularly read daily money invested in your
newspapers for business MBA
news
 Important advice – page 3
• You are basically intelligent people
• Understand India, the Indian psyche and where India stands as an
economy – in the global context?
• Focus on constantly improving your general knowledge

• What’s going on in the world – politics, economics, industry,

business, changing priorities?
• Reality bites – Competition for jobs is very tough – 6434 MBA
Institutes all-India; average batch-size = roughly 100 students, per
institute; approx 6.5 Lakh students become MBAs every year and
want the best jobs
• Cream must rise to the top
 Ideal personal qualities for all managers

• Character
• Moral integrity
• Ethical behaviour
• Reasoning ability
• Analytical ability
• Inter-personal skills
• Personal stability
• Leadership
• Innovation
• Commitment
Ability to speak, read and write good English*
5W
Who, What, When, Where, Why?
•Appearing for job interviews
•Seeking advice from seniors
•Attending meetings, conferences and
seminars
•Holding business discussions
•Instructing and guiding colleagues,
subordinates and other employees
•Writing e-mails, letters, notices
•Notifying company/business
information
•Managing discipline issues amongst
employees
•Making business presentations
1H
How?
•Practise hard
– Reading, Writing, Speaking
•English newspapers
– TOI, IE, HT, Asian Age, DNA
– ET, Mint, Business Standard
•English business magazines
– BT, BI, BW, Forbes India
– Harvard Business Review, Forbes,
Fortune, Business Week, Economist
•English news – TV channels
– BBC, CNN
– India Today, News 18, NDTV, Times
Now
 Standing rules and pattern of my lectures
• Each lecture = 2 hours (120 minutes)
• No 4T breaks
• All students MUST be present in class, and MUST
ready to study and learn
– Late coming – NOT more than 5 minutes
– Ready = notes pad + pen/pencil
– No mobile phones
• Learning diary
– Review what you learnt, in the previous class
• Theory, context, examples and experiential stories
 Learning plan – Semester 1
 What is Organisational Behaviour (OB)?
 What do business managers do, at the workplace?
 Diversity – key behavioural characteristics
 Learning and shaping of behaviour
 Attitude
 Job satisfaction
 Emotions and moods
 Personality and values
 Perception
 Individual decision making
 Motivation – from concepts to application
• 15-20 lectures
• Quiz
• Mid-term class test
 Today’s Agenda + Context

• Introductions
• Important advice to remember
– Friendly, neighbourhood advice

• Learning plan for Semester 1

• What is Organisation Behaviour (OB)?
• Your textbook and other reading material
• Importance of OB in business and in HR
• Importance of effective inter-personal skills and
communication as basic components of OB
 The context of managing people in organisations
• Business has 3 basic components – process, money and people
• All business managers must
– Understand (1) the basic human element of work, and (2) how work
affects people who are employed in that workplace
– Develop good people skills
• All people influence, and are influenced by an organisation’s
– Culture amongst the people working there
– Resources available and utilised there
– Other people working there
• Crucial people skills
– Human behaviour
– Leading and managing people
– Inter-personal behaviour and relationships
– Communication
Organisational Behaviour?

Organisation?

Behaviour?

Organisational Behaviour?
 What is an organisation? – page 1
• What?
1. A consciously coordinated social unit
2. Hierarchy of authority and responsibility
1. Chain of command
2. Unity of command
3. Division of effort amongst two or more people who are working
together

• Why?
• Purpose is to integrate (= combine) everyone’s effort, to achieve
the organisation’s common goals, targets, objectives, KRAs
 What is an organisation? – page 2
• Company
• Partnership
• Multinational
• Government department
• PSU – Public Sector Undertaking
• Ration office
• BMC ward office
• Kirana store
• Shopping mall
 What is behaviour?
• Person (A)
• Person (B), situation, event or circumstance
• How does A respond or react to each such person (B),
situation, event or circumstance?
• Consequence/s and impact of this response or reaction
– On A himself/herself
– On all other people who observe A’s behaviour
• How will other people (= superiors, colleagues,
subordinates) who work together in an organization and
observe A respond/react to his/her behaviour?
• Behaviour = (fn) Consequence
Q&A
 Home work
• One A4 sheet – use word.doc on computer
1. What do managers do? (=/> 400 words)
a. Functions
b. Roles
c. Skills
d. Activities
2. Purchase Manager in Shopper’s Stop (=/> 400 words)
– What tasks does this person do?
– What functions, roles, skills and activities is s/he
responsible for?
• Submission – e-mail it to me LATEST by February 25, 26
Attendance
 Next lecture

The nature of human behaviour

Importance of inter-personal skills
Learning process plan