Introduction to

E-Governance
DR. NIROSHA WEDASINGHE
MBA IN EGOV –WEEK 01

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Contents
Module Introduction

Learning outcomes

Outline Syllabus

Method of Assessment

References

Information Society concept and Principals

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 This course focuses on the concept of e-governance
and its connection to transparency and
accountability. This seeks to transform public
service delivery and citizens' participation in
government decision processes for both social and
Module economic benefits. Students will explore key
policies in support of transparency as well as
Introduction critically evaluate e-governance frameworks,
policies and strategies to identify some of the
limitations and dangers involved with the rapidly
changing role of information and information
technology in today's society.

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 After the completion of this module, students will
be able to:
 Familiarize with the concept of e-Governance
 Describe the basic understanding of e-
governance strategies
Learning  Explain how an effective strategic plan can be
developed through a process.
Outcomes  Conceptualization of ideas and development of
service delivery models for improving the
quality of service to citizen
 Explain how to develop the vision, goals and
objectives for e-governance

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 1. Information Society Concepts and Principles
2. Introduction to ICT and e-Governance
3. Stages of E-Governance
4. Towards good governance through E-
governance
Outline 5. E-Governance Models and Services
Syllabus 6. e-Governance:
Frameworks
Policies, Strategies and

7. Introduction to e-Democracy
 
 

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 Continuous Assessment – 30%
Method of End Semester Examination – 70%

Assessment

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  E-governance for Development : A Focus on
India , Shirin Madon , Palgrave Macmillan ,
2009
 Driss Kettani and Bernard Moulin, E-
References Government for Good Governance in
Developing Countries: Empirical Evidence from
the eFez Project, Anthem Press, IDRC,2014
 Obi, T. (2010), The Innovative CIO and e-
Participation in e-Government Initiatives,IOS
Press

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Information
Society
Concept &
Principles

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 Learning  Familiarize with the concept of e-
Outcome Governance

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About: E-Governance target agents

business

Government
service delivery

citizens
Govt.
Background: What is Governance?

Governance

Sharing of
Way govt. works Service delivery
information
 E-governance is providing governmental
services that are accessible through the
internet.
It refers to any government process or function
What is E- that is out online in digital form.

governance Similarly, E-governance is the involvement of

digital democracy, online service delivery.

Likewise, it is also as online citizen

participation.

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 Electronic governance or e-governance is the
application of information and communication
technology (ICT) for: delivering government
services, exchange of information,
communication transactions,
What is E- integration of various stand-alone systems and

governance
services between government-to-citizen (G2C),
government-to-business (G2B),
government-to-government (G2G),
government-to-employees (G2E)
as well as back-office processes and interactions
within the entire government framework.

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E-Governance
Model

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G2G The exchange of information between
government agencies or departments, i.e.
(Government within the confines of government is called as
to G2G interaction.

Government):

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 As the name suggests, it is the interaction
between government and the citizens of the
G2C country. It involves establishing an interface, to
enable the general public to access information
(Government and services, whenever and wherever they
to Citizen): want. They can also give their feedback with
respect to policies and rules.

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 The dissemination of information between
G2B government and the business, is G2B
(Government interaction. It focuses on reducing red-tapism,
establishing transparency and accountability in
to Business): the business environment

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 The interaction between government and
G2E employees to increase employee morale and
(Government satisfaction, is made easier and faster with the
help of information and communication
to Employees): technology

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 Definition of e-Government

e-Government may be defined as the integration of information and communication technology, in public administration,
i.e. to various government processes, operations, and structures with the purpose of enhancing transparency, efficiency,
accountability and citizen participation. It facilitates:
•Greater level of efficiency and effectiveness in government activities and process.

•Enhances quality of public services

•Simplifies administrative processes

•Improves access to information

•Increases communication between various government agencies.

•Strengthen support to public policy

•Enables seamless government

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 Definition of e-Governance

Electronic governance, shortly known as e-governance refers to the utilization of information and communication
technology (ICT) for providing government services, disseminating information, communication activities, and
incorporation of miscellaneous stand alone system and services between different models, processes and interaction
within the overall structure.

E-governance is a tool, that makes available various government services to citizens in a convenient way, such as:
•Better provision of government services

•Improved interaction with different groups

•Citizen empowerment through access to information

•Efficient government management

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e-Government
Vs e-
Governance BASIS FOR
COMPARISON
E-GOVERNMENT E-GOVERNANCE

Meaning The application of ICT, with e-Governance refers to the

the aim of supporting
government operations,
Comparison Chart aware citizens and deliver
services is called as e-
Government.
use of ICT in enhancing the
range and quality of
information and services
delivered to the public, in an
effective manner.

What it it? System Functionality

Communication One way communication Two way communication

Protocol protocol protocol

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Exercise
Why is e-Governance is getting more and more popular nowadays?

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E- Sri Lanka Development Overview
Class Activity 01: find out the e-Sri Lanka Development overview of e-Government activities
Prepare a 5 min Presentation

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 Sri Lankan society since ancient time has
upheld the importance of the
good governance. Even though, the
concept of good governance was
developed by West, it has been p

E- Sri Lanka
Milestones |
ශ්‍රී ලංකා තොරතුරු හා සන්නිවේදන තාක්ෂණ
නියෝජිතායතනය -
ICTA

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 A nation-wide high speed
Optical Transmission Smart cities with digital
Key the System and a high speed
5G Mobile Broadband
monitoring and
administrative centers
building blocks System

of secure, Mobile payment

Cross-border e-
Commerce and
prosperous and platforms for all financial
transactions
International e-Payment
system for the
digitally international trade

inclusive Sri Cyber Security, Data A new digitalized

Lanka Protection and
Intellectual Property
education system based
on innovation and
legislation lifelong learning

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 • Smart learning universities and higher education institutes

Key the • Global Innovation Hub to maximize the use of new technologies
such as Internet of Things (IoT), Artificial Intelligence (AI),

building blocks
Biotechnology, Robotics, Augmented Reality, Cloud Computing,
Nano Technology and 3D Printing

of secure, • IT Centers and BPO centers in all key cities

• An experienced IT workforce of 300,000 software engineers and

prosperous and programmers by 2025.

digitally • BPO and KPO industries to be developed to deliver USD 3 billion

foreign earnings by 2025.

inclusive Sri • Ease of obtaining key citizen services through online systems for
National ID, Passport, Birth, marriage and death certificates,

Lanka Driving License, Land title deeds through provincial and district
citizens service centers

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 Key the •A new e-procurement system to eliminate bribery and corruption

building •Modernized health services, including e-Health and Telemedicine

blocks of for patient convenience

•Modern Technology for combating drug menace
secure,
•A single transport e-ticket systems and e-ticketing mechanism for
prosperous all public and private transport services
and digitally Large scale farming through a regional level cooperative farm
inclusive Sri produce methodology to maximize agri-gains

Lanka

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Activity 02
Read the Research paper titled as ‘May_E_Governance_Create_Digital_Divide’. And write your
ideas on the findings of this research paper.

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The End
Next week :
1.Introduction to ICT and e-
Governance

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