Business

Communication
 What is Non-Verbal
Communication??

 According to Himstreet and Baty“Non-verbal

communication includes any communication
occurring without words.”

 According to Lesikar and Pettit “Non-Verbal

Communication means all communication that
involves neither written nor spoken words but
occur without the use of the words.”
 Characteristics of Non-verbal
Communication
• it is a spontaneous process
• Verbal and non-verbal clues coexist
• Body posture, gestures and dress indicates the
social status and education level
• Non-verbal clues more reliable than verbal clues
• Cultural bias
• Should be interpreted in the context
• Not suitable for lengthy, complex message
 Forms of Non-Verbal Communication
• Facial Expression
Forms of Non-Verbal Communication

• Gesture

• Body Language
 Forms of Non-Verbal Communication
• Touch

• Visual Communication
 Forms of Non-Verbal Communication
• Silence

• Personal Appearance
 Forms of Non-Verbal Communication
• Space and Distance

• Audio Visual Communication

Function of Non-Verbal Communication

• Speaker’s Attitude

• Listener's Attitude
 Function of Non-Verbal Communication
• Identifying specific group of
People

• Status of a Person
Function of Non-Verbal Communication
• Using signs instead of Message

• Communicating with
Handicapped people
Function of Non-Verbal Communication
• Table, Graphs and Charts for quantitative
information.
 Limitations

• Lack of formality
• Ambiguity
• Cultural Boundaries
• Lack of explaining ability
 How to Improve Skill

• Monitor your Facial expression and body

language.

• Establish good Eye contact

• Concentrate on your tone

 How to Improve Skill

• Consider space and boundaries

• Smile and the world smiles back

• Use appropriate gesture.

 Conclusion

Effective communication skills of both verbal and

written, on the one hand, help you greatly in making
professional development enabling you to create your
own value in your organization. On the other hand, non-
verbal communication aids you in creating your image, as
your disposition or temperament or behavior tendency
can be determined by non-verbal communication.