TYPES OF COMMUNICATION:

VERBAL (ORAL AND WRITTEN),

NONVERBAL COMMUNICATION
VERBAL COMMUNICATION(ORAL AND
WRITTEN)
• Verbal communication- refers to the utilization of words to express
ourselves in front of other people. Thus it is an inclusion of both oral
and written communication.
• Although most people prefer verbal communication to describe only
spoken communication. The verbal part of communication refers to
the words that we choose, and how they are heard and interpreted.
• Oral communication- which includes what we speak to others in the
form of words.
• Written communication- which includes what we write in the form of
words.
TYPES OF VERBAL COMMUNICATION
• Public Communication- The public communication is defined as the
communication of a person with the public. It involves a massive
assembly of people.
• Interpersonal Communication- Interpersonal communication is the
communication between us and others over the channel. The
communication can be online, face-to-face, video conference on
mobile, etc.
• Such skills are also known as soft skills that determine how well a
person can communicate, behave, and relate to others.
TYPES OF VERBAL COMMUNICATION
• Small-Group Communication- The small group communication is
defined as communication within two or more people. The number of
people participating in such communication is enough to have a good
interaction with each other. Sometimes, such conversations can
become chaotic due to some issues being discussed.
• Intrapersonal Communication- Intrapersonal communication is
communication within us. It is also called as internal communication.
It includes self-thinking, analysis, thoughts, assessments, etc.
associated with the inner state of mind.
NONVERBAL COMMUNICATION
• Non verbal communication is the process of communication which
does not make use of spoken language.
• Instead of written or oral words, it is the conveyance of information
with the use of body language encompassing eye contact, facial
expressions, voice tone, haptics and body gestures.
• It relies on various non-verbal cues like physical movements, tasks,
colors, signs, symbols, signals charts, etc, to express feelings, attitudes
or information.
NONVERBAL COMMUNICATION
• Nonverbal communication. For instance, smiling when you greet
someone communicates warmth, acceptance and openness
• On daily basis, around 65% of communication is non-verbal in nature
• Non verbal communication can be either intentional (Pointing a
finger, smiling) or unintentional (having ignored someone by mistake)
 Gestures

Paralanguage Posture

Chronemics Eye Contact

Non-verbal
communication

Facial
Proxemics
expressions

Haptics Kinesics
TYPES OF NON VERBAL
COMMUNICATION
• Gestures- Visible body action. Refers to the use of fingers, hands and
arms for expression
• Posture- The way a person stands or sits. It speaks a lot about his
confidence, maturity, alertness and energy level
• Eye Contact- Eyes are regarded as a mirror of our innermost
personality. The way someone looks at you is the greatest indicator of
his intentions
• Facial Expressions- The use of eyes, eyebrows, forehead and mouth for
expression. The face conveys our feelings immediately
• Kinesics- The study of movements involving our hands, body, and face
TYPES OF NON VERBAL
COMMUNICATION
• Haptics- Refers to how people and other animals communicate via
touching
• Proxemics- The use of space i.e. how far or near you position yourself
from others
• Chronemics- The way we use time and give or don't give our time to
others can communicate different messages 
• Paralanguage- Paralanguage is a form of non verbal
communication that primarily includes intonation, pitch, texture,
tone and rhythm of voice
DIFFERENCE BETWEEN VERBAL AND
NON VERBAL COMMUNICATION

Verbal communication Non-verbal communication

Exchange of information by words Exchange of information by wordless clues
Has less chance of confusion Has high chance of confusion
It is easy to understand  It is difficult to understand
It is highly structured and formal It lacks structure and highly informal
The presence of two persons is not necessary  The presence of two persons are necessary