Hello! 999?

Think!
• When do you call 999?
• What kind of situation do you consider an emergency?
 When do we call 999?
We call 999 where someone is seriously ill or injured and their life is at risk.
What is consider an emergency? 紧急状况

An emergency is a situation that poses an immediate risk to health, life,

property and environment.
 Look at the pictures,
which situation do you need
to call 999?
 Do you need to call 999?

An old man fell down from the stairs

and he is unconscious. 失去意识
 Do you need to call 999?

Mei Ling cuts her hand accidentally

when she is doing an experiment.
 Do you need to call 999?

The firecracker blows up in his

hand.
 Do you need to call 999?

Cinda’s phone is on fire.

 Do you need to call 999?

A thief breaks into your house.

 Do you need to call 999?

The oil splatters when Puan Anita is

cooking.
Now, let’s discuss what you should do in each
of the situation above.
Give a talk to your class about what they should do in an emergency. Choose a situation above
or any situation you know to use as an example in your talk. Begin your talk this way:

Good morning, teacher and friends. Today, I’m going to talk about what you should do
in an emergency. First of all, do not panic. Stay calm and do not fear. Call for help.
For example, if you find that your grandfather has a fall and is unconscious, …
Remember to stay calm so that you can help. Thank you.
General Knowledge
 Operator 接线员

the first point of contact for the public in providing lifesaving advice and
assistance. They are responsible for prioritizing calls and giving first aid and
medical advice over the telephone.
Emergency Medical Dispatcher (EMD) 调度
员
• answer phone calls from emergency response lines such as 999.
• send the ambulance, police, or fire personnel to the scene.
• get the caller’s location and details about their emergency.
Telephone Conversation During Emergency 19th May
2021
Operator : 999 Emergency. _____________?
Me : Yes, I need an ____________. My sister _________________ in the
bathroom. She could not ____________.
EMD : What’s your ____________?
Me : ____________________________________.
EMD : What’s your ___________ and _________________?
Me : I’m __________. My number is ______________.
EMD : All right. Do not __________________. Put a __________________
________________. Make sure the ___________________________.
We’ll be there as soon as possible.
Me : Thank you. Please hurry!
Workbook page
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