Welcome

Effective
communication
Sajith paleri
NSS Resource person
kasaragod
 Communication :
The art of expressing
and exchanging ideas,
feelings and thoughts
through gestures,
speech or writing.
 EFFECTIVE COMMUNICATION:

Effective communication is the life blood

of every organization and a key to success
in our business career and our personal life.

Effective communication is vital inside the

company because employees can be better
motivates and more efficient by it.
 Communication is a Series of Experiences of

Hearing Smell

Seeing
Touch
Taste
COMMUNICATION

Passing of message from

one person to another
Transmission of meaning
 COMMUNICATION PROCESS

sender Receiver

Feedback
 COMMUNICATION

INTRA- INTER-
PERSONAL PERSONAL
 INTERPERSONAL

ORAL

WRITTEN

BODY
LANGUAGE
 TYPES OF COMMUNICATION

VERBAL

IS SENDING AND
RECEIVING MESSAGE
THROUGH WRITTEN OR
SPOKEN WORDS
 NON VERBAL

IS THE TRANSMISSION
OF MEANING FROM
ONE PERSON TO
ANOTHER THROUGH
MEANS OR SYMBOLS
OTHER THAN WORDS
TOTAL COMMUNICATION PROCESS
DISCUSS BUT NOT ARGUE
DISCUSS BUT NOT ARGUE
 Discussbut
Discuss butdon’t
don’targue
argue

Argument Discussion

Throw heat Light

Comes from ego

Open mind
and closed mind
Exchange of
Knowledge
ignorance
Expression of
temper Logic

Tries to prove
What is
who is right
ACTIVELY ATTEND TO THE
VERBAL MESSAGE
 BE SPECIFIC
AND CONCRETE
AVOID LOADED WORDS
 KEEP
IT
SHORT
&
SIMPLE
 Can you raed this? Olny 55 plepoe out of 100 can. 

I cdnuolt blveiee that I cluod aulaclty uesdnatnrd what I was rdanieg. The phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it dseno't mtaetr in what oerdr
the  ltteres in a word are, the olny iproamtnt tihng  is that the frsit and last ltteer be in the rghit pclae. The rset can be a taotl mses and you can still raed it whotuit a pboerlm. This is bcuseae the
huamn mnid deos not raed ervey lteter by istlef, but the word as a wlohe. Azanmig huh? Yaeh and I awlyas tghuhot slpeling was ipmorantt!
 Nonverbal Communication
• Confirm or deny the spoken word
– Facial expression
– Eye contact
– Posture and body movement
• Indirect messages
– Dressing style
– Lifestyle
– Material possessions

Cherry/Jacob Ch 17: Communication 19

NON-VERBAL COMMUNICATION

• Facial expression
• Gestures
• Body Posture
• Orientation
• Eye contact
• Body contact
• Proximity
• Appearance
• Non-verbal aspects of-
speech
• Non-verbal aspects of-
writing
 TYPES OF BODY LANGUAGE
Remember that you are dealing with “PEOPLE”

• (P)OSTURES & GESTURES

– How do you use hand gestures?
• (E)YE CONTACT
– How’s your “Lighthouse”?
• (O)RIENTATION
– How do you position yourself?
• (P)RESENTATION
– How do you deliver your message?
• (L)OOKS
– Are your looks, appearance, dress important?
• (E)PRESSIONS OF EMOTION
– Are you using facial expressions to express emotion?
 Improve your body language
• Keep appropriate distance
• Touch only when appropriate
• Take care of your appearance
• Beware- people may give false cues
• Maintain eye contact
• Smile genuinely
 Barriers to Effective Communication

Language
Time Noise

Other people Distractions

Barriers to
effective
communication
Too many questions emotions

Distance Lack of interest

Discomfort Disability

with the topic

 The Art of Listening

• “If we were supposed to talk more than

listen, we would have been given two mouths
and one ear.”
• Mark Twain
 TEN COMMANDMENTS OF
LISTENING

• Stop talking
• Put the talker at ease
• Show him that you want to
listen
• Remove distraction
• Empathize with him
 TEN COMMANDMENTS OF
LISTENING
• Be patient
• Hold your temper
• Go easy on
arguments and
criticism
• Ask questions
• Stop talking
SOFTEN
SMILE

OPEN
POSTUR
E

FORWA
RD LEAN

TOUCH

EYE
CONTAC
NOD T
 TEN REASONS TO SMILE

MAKE US ATTRACTIVE

CHANGE YOUR MOOD

IT IS CONTAGEOUS

RELIEVES STRESS

BOOSTS YOUR IMMUNE SYSTEM

LOWER YOUR BLOOD PREASSURE

RELASES PAINKILLERS AND SEROTONIN