“We differentiate ourselves by not just being a supplier, but

by being a long-term partner.” — Jeff Immelt

Transactional Contractual
• Outages … an Opportunity • Outage Avoidance … an Opportunity
• Parts Life Shortfall … An Opportunity • Parts Life Extension … An Opportunity
• Customer Costs … Drives GE • Customer Value … Drives GE Profitability
Profitability
Bad News can be Good News Bad News is Bad News …
Good News is Good News

A Variety of Flexible Service Solutions …

Agreement Type Transactional MMP – Type 1 MMP – Type 2 CSA
Minimum Scheduled &
Individual Schedule of Repair
Work Scope Event
Monetary
Services & Parts
Unscheduled
Commitment Maintenance

Fixed Total Yes No Yes Yes

Price
Maintenance
No No No Yes
Interval Risk

Parts Life Risk No No No Yes

Extended
Performance No No No Yes
Guarantees
Contract
No Optional Optional Yes
Performance Mgr.
Unscheduled
No No No Yes
Maintenance
Pre-Negotiated
No Yes Yes Yes
Escalation Rate

For more information on service agreements:

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