Source : Google " THE MOST IMPORTANT THING IN COMMUNICATION IS TO HEAR WHAT ISN'T BEING SAID.
- Peter Drucker What is Body Language?
Body Language is a non-verbal communication
involving body movement.
People in the workplace convey a great deal of
information without even speaking - through "Gesturing", posture , expressions, etc. Body Language includes the gestures, postures, movements and expression that a person use to communicate.
7 % Verbal (conveyed through words)
38 % Vocal (intonation, pitch, pauses,
etc)
58% Non-Verbal (body language)
Why is Body Language so important?
1. People remember of what they see than what they
hear.
2. long after a meeting, we are likely to have forgotten
the exact words someone used, but we may retain a vivid image of the same person's facial expression. what we are trying to deliver through verbal means might not be exactly similar to what we are delivering from our non-verbal means. Kinesics It is the study of body movements to judge the inner state of emotion expressed through different parts of the body.
Expressions Interpretation
sideways glance Suspicion
steady eye contact Active listener no eye contact Disinterest veiled eyes Boredom " A bad mood shuts down the brain's activity and we stop listening ". - Dr Helgo Schomer, behavioural psychologist What is mood?
a temporary state of mind or feeling.
A mood is less specific than an emotion or feeling, less
intense and less likely to be triggered by a particular action or event. Moods can be described as being either positive or negative. Dr. Helgo Schomer
A behavioural psychologist
emotions and moods can influence a person's
behaviour.
He says being in a negative psychological state causes
people not to function at their best. Why mood is so important?
Your mood has a severe impact on the decisions you make
on a daily basis.
It is important to be able to control one's mood, because
emotions can cloud a person's judgment and have the ability to affect logical reasoning. Types of mood Positive Mood (Good mood) can be caused by many different aspects of life as well as have certain effects on people as a whole. Good mood is usually considered a state without an identified cause; people cannot pinpoint exactly why they are in a good mood. People seem to experience a positive mood when they have a clean slate, have had a good night sleep, and feel no sense of stress in their life. Negative Mood (Bad Mood) Like positive moods, negative moods have important implications for human mental and physical wellbeing. - Can be both a consequence of chronic unresolved stress and a behavioral way of influencing those around us. Because of the complicated nature of these feelings, professional help may be needed. This is particularly true if you experience prolonged periods of depression, sadness, or hopelessness. Moods to strive for : Moods that should be avoided : 1.Frustration 1. Joy 2. Anger 2. Love 3. Sadness 3. Empathy 4. Fear 4. Pride 5. Worry Dr Schomer says people must identify the things that induce positive and more desirable emotions, in order to help influence their mood. THANKS FOR LISTENING!
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