Leonna Marrien U.

Asi
Instructor 1
BSU – Batangas City
Housekeeping

refers to the upkeep

and maintenance of
cleanliness and order in
a house or a lodging
establishment.
 Types of Housekeeping

Domestic Housekeeping
refers to the housekeeping
maintenance in a house.
Institutional Housekeeping
applies to housekeeping
maintenance in commercial
lodging establishments like
hotels, resorts
 Scopes of Housekeeping Maintenance

• Maintenance of Public Areas

• Rooms Maintenance
• Linen / laundry Service Maintenance
• Installation, Cleaning and
Maintenance of Fixtures and Facilities
• Pest Control
 FUNCTIONS OF HOUSEKEEPING
DEPARTMENT

Cleaning and Maintenance

Training of its Personnel
Requisition and Control of Supplies
and Equipment
Paper Works-Schedules and Report
 Housekeeping Organization
For Large
Establishment
EXECUTIVE HOUSEKEEPER OR
HOUSEKEEPING MANAGER

ROOMSKEEPING PUBLIC AREA LINEN & LAUNDRY

SUPERVISOR SUPERVISOR SUPERVISOR

HOUSEMAN LINEN ATTENDANT

ROOMBOY
UTILITY

CHAMBERMAID PEST CONTROL LAUNDRY

TECHNICIAN ATTENDANT

MINI-BAR GARDENER/ VALET RUNNER

ATTENDANT GROUNDS
MAINTENANCE

STEAM PRESSER /
IRONER
Housekeeping Organization

For Small
Establishment

ROOMSKEEPING
SUPERVISOR

ASSISTANT
HOUSEKEEPING
SUPERVISOR

ROOM HOUSEMAN LINEN AND GARDENER

ATTENDANT AND LAUNDRY
POWDERGIRL ATTENDANT
Housekeeping Responsibilities

Executive Housekeeper or
Housekeeping Manager

Responsible for
maintaining a smooth
and efficient flow of
operations in
Housekeeping
Department
 Housekeeping Responsibilities
Rooms Maintenance Supervisor

Directs and controls

rooms keeping
activities including
room make up,
installation of mini bar
and other room
amenities.
 Housekeeping Responsibilities

Head Houseman or Public Area Supervisor

Directs and controls all activities concerning public
area maintenance and ensures conformity to
prescribed housekeeping standards and policies.
 Housekeeping Responsibilities

Room boy Chambermaid or Room Attendant

Attends to the maintenance and upkeep of
all guestrooms and service areas assigned
to him / her.
 Housekeeping Responsibilities

Minibar Runner / Atendant

Responsible for performing minibar installation,
listing, replenishing, inventory-taking, stocking,
requisitioning
 Housekeeping Responsibilities

Houseman
Responsible for the upkeep and maintenance of
cleanliness and orderliness in public areas
assigned to him
 Housekeeping Responsibilities

Powder Girl
Responsible for the cleaning, care and
maintenance of ladies comfort rooms and locker
rooms
 Housekeeping Responsibilities

Gardener and Grounds Maintenance Crew

Responsible for maintaining the grounds
including the plants and landscape
Housekeeping Responsibilities
Pest Control Technician
attends to the prevention and
control of pests through
preventive and corrective
techniques.
Housekeeping Responsibilities
Linen and Laundry Supervisor
Directs, leads, monitors and
controls all activities covering linen
and laundry service.
Housekeeping Responsibilities
Linen Attendant and Linen Custodian
stocks, stores and issues
employee’s uniforms, linens,
cleaning supplies, guestroom
and public area.
Housekeeping Responsibilities
Laundry Staff
responsible for washing and
extracting, drying of all guests
laundry and free of charge
items.
Housekeeping Responsibilities
Valet Runner
responsible for the pick-up and
delivery of guest laundry.
LEONNA MARRIEN U. ASI
Instructor 1
BSU – Batangas City
Physical Attributes

Grooming and Hygiene

Uniform:

Fits properly

Is clean
Is pressed

Name tag if required

Clean, sturdy, non slip, closed-

toe shoes
Bathe:
Use deodorant daily

Refer to house
policy which may
include a no scent
policy or only
moderate use of
perfume / cologne
Good Dental Hygiene:

Brush teeth daily

Use mouthwash

Have regular
dental checkups

Keep Hair Clean:

Tie hair back from face

Trim facial hair

Keep Fingernails Trimmed and
Clean

Wash Hands often

Comply with property

standards and accepted use of
cosmetics and jewelry

Maintain good posture

Educational Background
Possesses a college educational
background

Can communicate with guests,

peers and superiors in work

Can execute policies, procedures,

standard measurements,
guidelines and instructions

Can able to project

himself/herself confidently in
terms of his/her knowledge and
skills
Personal Characteristics
Possesses positive personal
characteristics

Honesty
Industriousness
Perseverance
Drive
Courtesy
Be Professional
Do not let personal problems affect
job

Maintain good personal and

professional working relationships
Be caring and considerate, be
cheerful, be flexible, be pleasant, be
polite, be punctual, be willing, be a
good listener, be trustworthy and
answer questions honestly and
accurately
Use self-control when handling
interpersonal conflicts

Avoid gossip

Stay clam during periods of increased

activity

Take initiative

Learn from previous experiences

Work well even without supervision

Basic Etiquettes
• Smile and attend to guests as soon
as they approach them
• Recognize guests
• Be polite
• Avoid mannerisms
• Stand straight at all times
• Listen carefully to the needs of the
guests
• Talk softly
Basic Etiquettes
• Avoid arguing with service staff
and guests on the floors and public
areas
• Carry pencils in the pockets and
not behind ears or clipped in front of
the uniform
• Desist from chewing gum
• Shut the doors quietly
Standards of Ideal Housekeeping
• Cleanliness
• Orderliness
• Sanitation
• Guests and Clients’ Comfort and
Convenience
• Eye Appeal
• Safety
• Materials Control and Preventive
Measure
• Guest Relations
Leonna Marrien U. Asi
Instructor 1
BSU – Batangas City
Leonna Marrien U. Asi
Instructor 1
BSU – Batangas City
VACUUM CLEANER

It is used to eliminate loose soil

and dust particles form carpet
surfaces, upholstered furniture
and even hard surfaces.
Floor Polisher

To be used in scrubbing, stripping

and polishing hard floor surfaces
and also vinyl, wood parquet, etc
Carpet Sweeper

Used to pick up dirt and

particles from the carpet.
HYDRO-VACUUM OR WET & DRY
VACUUM

It is an all purpose vacuum for dry

and wet surfaces. It is used also
for absorbing water in flooded or
wet surface
CARPET EXTRACTOR

It is designed for dry foam

shampooing of carpets. It
removes dirt that sticks to or
penetrates into the carpet layers
CARPET DRYER

To be used for drying carpet after extraction. It

expedites drying by about 50%
LEONNA MARRIEN U. ASI
Instructor 1
BSU – Batangas City
SCOURING PADS

Green White
•For scrubbing •For cleaning
purposes only. painted surfaces,
glass mirrors,
•Should not be marble and
used for painted porcelain.
surfaces, mirrors
and glass panels.
DUSTING CLOTHS

Used for dusting wooden and

painted parts
CLEANING TOWEL

Used for drying bathroom walls

and floor tiles after they are
cleaned
POLISHING CLOTHS

Used for polishing metal

surfaces like bathroom
fixtures
HAND BRUSHES

Used for brushing away dusts

from rough surfaces such as
rattan, wickerwork, etc. Also used
for cleaning tiles
TOILET BOWL BRUSH

Used for cleaning toilet bowls

MOP WITH MOP HANDLE

Used for manual floor

mopping
Mop Bucket with Squeezer

Used for squeezing off excess

water on a wet mop
FLOOR AND WINDOW
SQUEEGEES

Used to remove excessive water

from the surface and corners. It
also speeds up the drying process.
CEILING BROOMS

Used for removing

cobwebs in the ceiling
OILERS

Used in hinges of doors to prevent

squeaking noises
TONGS

Used for picking up dirt and

cigarette butts on the
ashtrays
TRASH BAGS

Used to underline garbage containers so

that the wet garbage does not
penetrate into the corners or surfaces, a
situation that causes odor and
proliferation of bacteria
 SOFT BROOM AND STICK
BROOM

Used for Sweeping

Soft Broom : Stick Broom :

Used for line surfaces Used for rough surfaces
like floors. like grounds.
 SOFT BROOM AND STICK
BROOM

Used for Sweeping

Soft Broom : Stick Broom :

Used for line surfaces Used for rough surfaces
like floors. like grounds.
SPONGES

Used for cleaning line

surfaces
BUCKETS

Used with mops for cleaning

floors, walls and other parts of
the building
Roomboys’ cart or Trolley

Used for stocking cleaning

supplies and chemicals so to
make cleaning easier and
faster
Room boy’s cart or trolley
1. Stock the cart by putting all the
guestroom amenities on the top
shelves.
2. Place the folded bed sheets and towels
in the second shelf of the cart.
3. Put all the chemicals at the lower level
of the shelves including he tools like
scouring pad, rags, spatula etc.
GROUTING BRUSH

For cleaning in between surfaces of tiles

HAND GLOVES

Protection of cleaners against contamination

during cleaning process
SAFETY GOGGLES

Serve as eye protection when handling

dangerous chemicals while cleaning.
CAUTION SIGN

Is Warning sign to alert people that the floor

is wet and slippery and they should not step
on it. It is a tool for the prevention of slips
and injuries
PUTTY KNIFE/SCRAPPERS

For scraping embedded dirt and candles that

stick to floors.
PORTABLE STAIRS

To prevent an accident, try to reach high areas to

be cleaned using this stair.
INSECT SPRAYER

Used for fumigation so as to eliminate pests

and mosquitoes
CADDY BOX

Container for cleaning chemicals and tools

LEONNA MARRIEN U. ASI
Instructor 1
BSU – Batangas City
Wood Polish

To polish wood surfaces, leather

Insecticides

For fumigation; to eliminate

insects
Methylated Spirit

For polishing all glass surfaces

such as mirrors, windows
Air Freshener

Used to remove foul odor in

guestrooms, comfort rooms or in
any area with foul odor
Carpet Stain Remover

For stain or spot removal on

carpets
Disinfectant

Used to disinfect toilet bowls,

urinals, sink and other areas that
are most vulnerable to bacterial
contamination
Metal Polish

For polishing brush copper and

metal surfaces
Lacquer or Paint Thinner

Used to remove lacquer or paint

from hard surfaces
Muriatic Acid

Used to remove lacquer or paint

from hard surfaces
Wax Stripper

Formulated to break up, loosen

and strip off tough old waxes
Degreaser

Used to remove grease, oil

Drain Cleaners

To expedite draining of clogs

Paste Wax

For polishing stone floors, wood

and resilient floors
Thank You and
God Bless!