Service Management

Specialization
Systems Thinking
Lesson 12
Human Resource Systems: Layoff

Version 1.0 – January 2013

 Class Activity
1. Determine the
variables related
to the system.
2. Connect with
positive (+) or
negative (-)
arrows.
3. Evaluate the
loops.
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 Layoff: Demoraliza-
Employees tion:
Employees
terminated depressed

Product- Loyalty:
ivity: Employees
Units leaving
produced
per
employee

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 + Demoraliza-
Layoff:
Employees tion:
Employees
terminated depressed

_ _
Product- Loyalty:
ivity: Employees
Units leaving
produced
per +
employee

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 + Demoraliza-
Layoff: Counselling:
Employees tion: Time spent
Employees explaining
terminated depressed

_ _
Product- Loyalty: Unders-
ivity: Employees tanding:
Units leaving Employees
produced who
per + understood
employee

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 + +
Layoff: Demoraliza- Counselling:
Employees tion: Time spent
Employees explaining
terminated depressed

_ _ +
Product- Loyalty: Unders-
ivity: Employees tanding:
Units leaving Employees
produced
+ who
per + understood
employee

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 + +
Layoff: Demoraliza- Counselling:
Employees tion: Time spent
Employees explaining
terminated depressed

_ _ +
Product- Loyalty: Unders-
ivity: Employees tanding:
Units leaving Employees
produced
+ who
per + understood
employee

Camara- Team-
derie: building:
Employees Time spent
revitalized training

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 + +
Layoff: Demoraliza- Counselling:
Employees tion: Time spent
Employees explaining
terminated depressed

_ _ +
Product- Loyalty: Unders-
ivity: Employees tanding:
Units leaving Employees
produced
+ who
per + understood
employee

+ _
Camara- Team-
derie: building:
Employees Time spent
revitalized training
+
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 Case Presentation
1. Analyze the
case as a
group.
2. Present the
solution in
class.
3. Facilitate
discussion.
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