FACTS & FIGURES

2019
INFORMATION ABOUT
Deutsche Post AG DEUTSCHE POST DHL GROUP
Headquarters
Corporate Communications
and Responsibility
53250 Bonn
Germany

www.dpdhl.com
 Publication
Facts & Figures was published in June, 2019 in German and
English.
PDF version: www.dpdhl.com/cr-factbook

Orders
Print versions of this brochure can be ordered in German
and English.

External orders
E-mail: LivingResponsibility@dpdhl.com
Order form: www.dpdhl.com/cr-factbook

Internal orders
German: Mat.-No. 675-601-333
English: Mat.-No. 675-601-334

Contact
Global Media Relations department
Tel.: +49 (0) 228 182-9944
Fax: +49 (0) 228 182-9880
E-mail: LivingResponsibility@dpdhl.com

Design & Production

This publication provides key facts and figures on
Deutsche Post DHL Group and its Corporate Responsibility
focus areas. Unless otherwise noted, the facts contained
herein apply as of December 31, 2018.
Words of any gender also refer to other genders. Terms and
abbreviations used: “CR” stands for Corporate Responsibility;
“StreetScooter” is the name of the Group’s own electric
delivery vehicle.
Design: Honiggelb GmbH, Düsseldorf
Production: Woeste Druck + Verlag GmbH & Co. KG, Essen
Paper
Printed on Envirotop, recycled paper
produced from 100% recovered fiber,
which is manufactured climate
neutrally and is, among other things,
FSC certified, has Nordic Ecolabel
244 053 and complies with the EU
Ecolabel AT/11/ 002 guidelines.
 CONTENTS

Group ............................................ 4
Divisions ..................................... 26
Innovation & products ........... 36
Resilience & integrity ............. 42
Employees ................................ 50
Society........................................ 66
Environment ............................. 76
History of the Group ............... 94

3
4 GROUP
 GROUP

Portfolio ........................................6
Organization ................................8
Governance structure ............ 10
Strategy...................................... 16
Material issues ......................... 19
CR committees......................... 20
Key figures ................................ 22
External ratings ....................... 24

5
 PORTFOLIO

Deutsche Post DHL Group is the world’s leading mail

and logistics provider. The Group connects people and
markets and is an important driver of global trade.

Deutsche Post is the leading postal

service provider, with a workforce of some
155,000 employees.

DHL offers a comprehensive range of

international express, freight transport, and
supply chain management services, as well as
e-commerce logistics solutions with the support
of some 380,000 employees.

6 GROUP
Deutsche Post DHL Group is home to
two strong brands:

US$3.6 billion
Brand value
21st
Rank 21
in the German Top 50

US$20.6 billion
Brand value
62nd
Rank 62
DHL is amongst the world’s 100 most valuable brands

7
 ORGANIZATION

The Group is organized into five operating divisions,

each under the control of its own divisional head-
quarters. Group management functions are central-
ized at Corporate Center.

Corporate Incubations is where the Group develops

business models further, including business ideas
from our employees.

Customer Solutions & Innovation is responsible for

customer management. Global Business Services
bundles the Group’s internal services.

8 GROUP
Group structure

­ Corporate Center

CEO Finance HR

Divisions
­Post & Parcel ­E xpress ­Global ­Supply ­eCommerce ­Corporate
Germany Forwarding, Chain Solutions Incubations
Freight

­ Customer Solutions & Innovation

­ Global Business Services

9
 GOVERNANCE STRUCTURE
As a publicly listed company in Germany, Deutsche Post
DHL has a dual management and supervisory structure.

Two-tier system

­
Board of Management
Responsible for managing the company on its own authority

­
Supervisory Board
20 members
Appoints, advises and oversees the Board of Management

Elects Elects
10 shareholder 10 employee
representatives representatives

­
Annual General
­
Employees
Meeting

10 GROUP
11
 BOARD OF MANAGEMENT

The Board of Management comprises eight

members and oversees nine board departments.

Corporate Functions

Dr. Frank Appel Melanie Kreis Dr. Thomas Ogilvie

CEO, Finance HR, Labour
Global Business Director, Corporate
Services Incubations

Born 1961 Born 1971 Born 1976

Member since Member since Member since
Nov. 2002 Oct. 2014 Sept. 2017
Appointed until Appointed until Appointed until
Oct. 2022 June 2022 Aug. 2020

12 GROUP
Divisions

Ken Allen John Gilbert Dr. Tobias Meyer

DHL eCommerce Supply Chain Post & Parcel
Solutions Germany

Born 1955 Born 1963 Born 1975

Member since Member since Member since
Feb. 2009 March 2014 April 2019
Appointed until Appointed until Appointed until
July 2022 March 2022 March 2022

John Pearson Tim Scharwath

Express Global Forwarding,
Freight

Born 1963 Born 1965

Member since Member since
Jan. 2019 June 2017
Appointed until Appointed until
Dec. 2021 May 2020
As at May 1, 2019

13
 SUPERVISORY BOARD

The Supervisory Board comprises 20 members.

It advises the Board of Management, oversees its
management activities, appoints its members and
determines remuneration for each board member.

Composition of the Supervisory Board

10 shareholder representatives

Dr. Nikolaus von Bomhard

Chairman
Elected by Annual General Meeting

10 employee representatives

Elected by employees

14 GROUP
The Supervisory Board has formed six committees
that are charged primarily with preparing
resolutions for the Supervisory Board’s plenary
meetings. The Supervisory Board has delegated
ultimate decision-making on specific issues to the
committees.

Committees of the supervisory board

Executive Committee Mediation Committee

Finance and Audit

Nomination Committee
Committee

Personnel Committee Strategy Committee

15
 STRATEGY

Our Group strategy is focused on sustainability

and corporate responsibility.

Our objective:
To become Provider, Employer and
Investment of Choice.

Our aspiration:
To maximize our value contribution to
the company, society and the environment.

Our mission:
To reduce all logistics-related emissions to net
zero by 2050.

16 GROUP
Group strategy

Provider
of Choice

Become the
benchmark for
responsible business

Investment Employer
of Choice of Choice

17
 STRATEGY

As a longstanding partner to the United Nations,

we support the UN’s Sustainable Development Goals
(SDGs). The following five SDGs are most closely
aligned with our CR activities:

SDG 4 Ensuring quality SDG 13 Minimizing the environ-

education and promoting lifelong mental impact of our business
learning opportunities for all. activity.

SDG 8 Promoting sustainable SDG 17 Collaborating with the

global trade and economic growth.
SDG 11 Minimizing air pollution
in cities and supporting recovery
efforts following natural disasters.
UN and other partners to ensure
that the impact of our social and
environmental activities is
sustained over the long term.

18 GROUP
MATERIAL ISSUES

Our CR activities focus on nine material issues.

Environment

Energy Efficiency Air Pollution

& Climate Change

Social/Employees

Employee Employee Respect for Occupational

Engagement Development Human Rights Health & Safety

Corporate governance

Compliance Standards in Data Protection

the Value Chain & Data Security

19
 CR COMMITTEES

Standards for topics such as CR, remuneration,

occupational safety and health management are
defined by Corporate Center and Global Business
Services.

The divisions are responsible for implementing

our strategic, ethical and environmental
guidelines in line with customer needs.

CR focus areas are managed by specialist

committees, with review by the Board of
Management as needed. External expertise is
provided by members of the Sustainability
Advisory Council (SAC).

20 GROUP
CR management committees

Responsible
Business GoGreen
SAC1
Practices Sponsors Board
Council

Human
Board of Operations
Resources
Board Management Board

Diversity OHS2
Council Commitee

1 Sustainability Advisory Council

2 Occupational Health & Safety

21
 KEY FIGURES 2018

Finance Employees

€61.5 billion  ~ 550,000

Group revenues Employees

€3.2 billion 65 % 35 %

Group EBIT Men Women

€29.4 billion 22.1 %

Market capitalization Women in
executive positions

€1.15
Dividend per share

22 GROUP
Fleets & buildings

~ 98,500 > 260

Vehicles Cargo aircraft

~ 11,000 > 10,000

Vehicles with alternative Locations worldwide
drive systems

77 %
Green electricity used
9,100 in buildings worldwide
StreetScooters

> 24,000
Bikes

23
 EXTERNAL RATINGS
Our performance in the CR focus areas is assessed in-
dependently by external rating agencies. We consider
this to be primarily of strategic significance.

CR rating agencies

Rating

A- Confirmed listing Prime Status;

in FTSE Index serie Rating C+
since 2002

Rating

AAA rating: Listing in DJSI1 Leader

listing in World and Europe
MSCI index series

1 Dow Jones Sustainability Indices

24 GROUP
Our supplier portfolio also receives
positive ratings.

Supplier ratings

Ecovadis Responsible
Business Alliance

Rating

Gold Level; “Low risk” category

Top 1% of suppliers
assessed

25
26 DIVISIONS
 DIVISIONS

Post & Parcel Germany ........ 28

Express .................................... 30
Global Forwarding, Freight .32
Supply Chain........................... 34
eCommerce Solutions .......... 35

27
 POST & PARCEL GERMANY

Our two strong brands – Deutsche Post and DHL –

offer comprehensive solutions for communications
and commerce in Germany.

Products & services

Mail Parcel
Communication Logistics

Dialogue Mail
Marketing International

Press Services

28 DIVISIONS
Facts & figures

Number one in the domestic market

~ 57 million letters per working day
~ 5 million parcels per working day
~ 112,000 deliverers
82 mail centers
35 parcel centers
~ 3,700 Packstations
~ 27,000 sales points
~ 700 Paketboxes

29
 EXPRESS

We provide reliable, on-time, door-to-door

transport of urgent documents and goods
through our global network.

Products Services

Optional
Time Definite
services

Logistics
Same Day
services

Customs
Day Definite
services

30 DIVISIONS
Facts & figures

Number one in the international

express delivery market
~ 2.6 million customers
955,000 international shipments
per day
~ 101,400 employees
3 main global hubs
> 84,000 service points
~ 3,000 locations
> 260 dedicated aircraft,
serving 500 airports globally
~ 34,000 vehicles

31
 GLOBAL FORWARDING, FREIGHT

We specialize in brokering air and ocean freight

services, in road freight, in sector-specific solutions
and comprehensive transport solutions.

Products

Global Forwarding Freight

Air & Ocean freight Full/part truckload

Large-scale logistics
Less than truckload
projects

Transport
Intermodal transport
management

Customs clearance Customs clearance

32 DIVISIONS
Our reliable service has made us the number
one air freight provider, a global leader in ocean
freight, and number two in European road
transport.

Facts & figures

~ 4 million tonnes of air freight

> 3 million TEUs1 of ocean freight
~ 45,400 employees
> 150 countries and territories
Strong customer base including
> 50 % of Forbes 500 companies
1 Twenty foot equivalent unit

33
 SUPPLY CHAIN

As the world leader in contract logistics, we

offer custom solutions along the entire supply
chain as well as logistics services such as
planning, sourcing, production, warehousing,
delivery and returns.

Facts & figures

~ 13.2 million m2 of contract logistics

storage space (owned or leased)
~ 158,400 employees

34 DIVISIONS
eCOMMERCE SOLUTIONS

In selected markets within Europe, North

America, Asia and India, we provide domestic
and international parcel services for business
customers and consumers, as well as individual
services and tailored solutions for e-commerce
businesses.

Facts & figures

~ 37,000 employees
> 67,000 service points
Presence in > 30 countries

35
36 INNOVATION & PRODUCTS
 INNOVATION
& PRODUCTS

Corporate Incubations .......... 38

Customer Solutions &
Innovation ................................ 39
Sustainable products ............ 40

37
 CORPORATE INCUBATIONS

The further development of new business models

is handled by Corporate Incubations – this also
includes business ideas of our employees.

The board department acts as an incubator for

mobility solutions, digital platforms and
automation. These include:

StreetScooter

DHL SmarTrucking

TRAILAR

38 INNOVATION & PRODUCTS

CUSTOMER SOLUTIONS & INNOVATION

With a special focus on growth markets, we offer

our customers global key account management.
We provide top customers with innovative,
industry-specific products and solutions with the
goal of becoming their provider of choice.

39
 SUSTAINABLE PRODUCTS

Our mail and logistics services not only

add value for our customers, but also
benefit society.

40 INNOVATION & PRODUCTS

Value-added products (selection)

Healthcare
• DHL Air or Ocean Thermonet
• DHL Freight Coldchain
• DHL Medical Express

Environment
• Carbon Reports
• Climate Neutral
• Green Optimization

More informationen on
our corporate website.

41
42 RESILIENCE & INTEGRITY
 RESILIENCE
& INTEGRITY

Resilience & integrity ............ 44

Supplier management .......... 46
Compliance .............................. 48

43
 RESILIENCE & INTEGRITY

Our Code of Conduct is the Group’s guideline

for the ethically, socially and legally correct
behavior of our staff. Our Supplier Code of Conduct
establishes the same requirements for our
suppliers. Taken together, the Code of Conduct
and Supplier Code of Conduct constitute our
human rights policy.

As a multinational company, we believe we have

a special responsibility to protect personal
data. Deutsche Post DHL Group is one of the few
companies worldwide to have established
a Group-wide Data Privacy Policy, which
also defines minimum data privacy standards
in regions without national data privacy laws.

We report on this in detail in the

2018 CR Report from page 35.

44 RESILIENCE & INTEGRITY

Corporate policies (extract)

Human Rights Policy

Verhaltenskodex
Code of Conduct
andfür Lieferanten
Verhaltenskodex
Verhaltenskodex
Supplier Code of Conduct
Verhaltenskodex für Lieferanten

• Anti-Corruption and Business Ethics Policy

• Data Privacy Policy
• Occupational Health & Safety
Policy Statement
• Environmental and Energy Policy
• Green Electricity Policy

45
 SUPPLIER MANAGEMENT

Our Supplier Code of Conduct is the foundation for

our successful supplier network. By signing a
contract with us, our suppliers agree to comply with
our strategic goals and ethical/environmental
standards. We also encourage them to implement
the same standards in their own supply chains.

Our approach to supplier management

• An objective selection process, including risk assessment

• Ongoing review of supplier performance
• Fostering lasting relationships
• Raising awareness among our own employees

We report on this in detail in the

2018 CR Report from page 40.

46 RESILIENCE & INTEGRITY

Four-step process to evaluate strategic partners

1. Create 2. Evaluate
transparency performance

3. Potential for 4. Review and

improvement monitor

47
 COMPLIANCE

Acting in an ethically and legally irreproachable

way in our dealings with business partners,
shareholders and the public is a major factor
behind our company’s reputation and the basis
for the Group’s lasting success.

Our Compliance Management System focuses on

preventing corruption and anticompetitive practices.

Compliance Hotline

• Available 24 hours
a day worldwide

• > 30 languages

We report on this in detail in the

2018 CR Report from page 45.

48 RESILIENCE & INTEGRITY

Elements of the Compliance Management System

Create culture

Define
objectives

Monitoring & 1. Establish

2.
improvement 3. organization

Identifiy
risks

Ongoing
communication
Implement
program

49
50 EMPLOYEES
 EMPLOYEES

Workforce ................................. 52
Talent management ............... 54
Remuneration ......................... 55
Human rights ........................... 56
Diversity & inclusion .............. 58
Employee development ........ 62
Occupational
health & safety......................... 64

51
 WORKFORCE
With some 550,000 employees, Deutsche Post
DHL Group is one of the world’s largest employers
in the transportation and logistics industry.
The company’s high-quality service and overall
success depend on the engagement, skills, talents
and expertise of our employees.

Employees by region in 2018

Number of employees: 547,4591

USA 8%

MEX 3%

Americas
92,753

1 Headcount at year end MEX = Mexico, USA = United States of America

52 EMPLOYEES
Development of employee numbers1

547,459
508,036
488,824
473,626

ge
n avera
th rate o
nnu al grow
+2.6% A

2012 2014 2016 2018

1 Headcount at year end.

Europe
351,429

UK 10%
D 41%

CHN 2%
IND 4% Asia Pacific
84,036

Other regions
19,241

CHN = China, D = Germany, IND = India, UK = United Kingdom

53
 TALENT MANAGEMENT
Our succession planning focuses on targeted
recruiting, talent management and traineeships for
young professionals.
For both internal and external hires, the principle of
equal opportunity applies. Applicants are judged on
the basis of merit alone, and hiring decisions are
based on the qualifications of each individual applicant.
We fill vacant positions or newly-created jobs
internally whenever appropriate. The Group offers
a wide range of employment opportunities to
high-school and university graduates.

~ 79% of management positions filled internally

~ 5,700 employees in traineeships, including
some ~ 4,000 in Germany
> 2,000 new traineeship opportunities in
Germany for 2019

54 EMPLOYEES
REMUNERATION
Over 70% of all Group employees worldwide are
employed under contracts which are based on works
agreements, collective labor agreements, or legally
binding statutory salary adjustments. Remuneration
also complies with local and position-specific
requirements and regulations. This includes a base
salary plus variable remuneration components and,
in some countries, retirement plan contributions
and health insurance costs.

Development of staff costs (€ million)

20,825
19,592
17,770 18,189

e 2012
+17.2% sinc

2012 2014 2016 2018

55
 HUMAN RIGHTS

As an employer, we lead by example – by defining

minimum standards for fair working conditions
and human rights in our employee relations, and
anchoring these standards throughout the Group
with our human rights policy.

Employee Relations Reviews since 2013

Mexico (2013)

Panama (2018)
Brazil (2014)

Chile (2015/2018)

56 EMPLOYEES
Our management system enables us to:

• Implement our human rights policy effectively

• Detect risk potential early
• Resolve local issues on the local level and
share solutions globally
• Comply with international standards
• S
 atisfy the requirements of the UN Guiding
Principles on Business and Human Rights

UK (2018)
Germany (2018)
Romania (2018)
Turkey (2014) South Korea (2014)
India (2013)
Vietnam (2014)
Thailand (2015/2018)
Malaysia (2014/2016) Philippines (2016)
Singapore (2015) Indonesia (2013/2016)

57
 DIVERSITY & INCLUSION

We consider the diversity of our workforce to be

one of the company’s great strengths. Deutsche
Post DHL Group brings together people from a
wide range of cultural backgrounds with different
skills, experiences and views.

Diversity embraces all the differences that make

us unique individuals. Our understanding of
diversity extends beyond gender, national or
ethnic origin, religion, age, sexual orientation and
identity, or disability or any other characteristic
protected under law.

More than 77,000 employees in 40 countries

on all continents took part in our annual
Diversity Week event in 2018. We have
been listed on prominent indices and received
prestigious awards in recognition of our
engagement in this area.

58 EMPLOYEES
Capital markets indices for diversity & inclusion

Bloomberg Gender Thomson Reuters

Equality Index IX Global Diversity
& Inclusion Index

Awards for diversity and inclusion

Total E-Quality “Add-On-Diversity“

Award Award

European 2019 Catalyst Award

Diversity Award

59
 DIVERSITY

Career prospects and opportunities in the Group

are the same for everyone.

Facts & figures

65% of employees are

male,
35% are female

22.1% women in upper and middle

management

14.3% of Board of Management members

are women

35% of Supervisory Board members

are women

60 EMPLOYEES
INCLUSION

The inclusion of people with disabilities – with a

focus on the individual strengths and talents they
bring to their working environment – is one of the
pillars of our corporate culture.

Inclusion in Germany1

15,610 employees with disabilities

9.5% employment rate

20 trainees with disabilities

1 On average. Deutsche Post AG, principal company in Germany

61
 EMPLOYEE DEVELOPMENT

We offer a broad spectrum of individualized

training and career development opportunities.
Focus areas include compliance, lifelong learning
and career development plans, including
appropriate training courses and activities.

> €83 million invested in training

4.7 million hours of education and training
1.4 training days per employee
82% of employees are satisfied with the offering

62 EMPLOYEES
With our Group-wide “Certified” initiative,
employees are trained and certified as
specialists in their respective divisions. The
training conveys a common understanding of the
Group’s strategic goals and the importance of
each employee’s individual role and contribution.

63
 OCCUPATIONAL HEALTH & SAFETY

We provide healthy work environments, and

encourage our employees to live healthy
lifestyles and take advantage of our preventive
care offerings. Many of these employees live and
work in countries that do not offer sufficient social
health coverage. Through our Group-wide
employee benefits program, employees and their
families receive primary or supplementary health
insurance benefits.

Accident prevention is the number one workplace

priority. All of our occupational safety measures
are aimed at establishing a “Safety First” culture.

64 EMPLOYEES
By 2025, we want to reduce the
Group-wide accident rate (LTIFR)
by 30% as compared to 2017.

65
66 SOCIETY
 SOCIETY

Corporate citizenship ............ 68

Disaster management ........... 70
Improving employability ...... 72
Local projects .......................... 74

67
 CORPORATE CITIZENSHIP

We consider our voluntary social commitment –

what we call corporate citizenship – to be part of our
corporate responsibility.

We contribute the power of our global network

and the know-how of our employees where
help is needed most: in numerous local projects
around the world.

The key to our effectiveness and success here

is our collaboration with established partner
organizations.

More information can be found

on our corporate website.

68 SOCIETY
Corporate citizenship

Disaster management (GoHelp)

• Get Airports Ready For Disaster (GARD)
• Disaster Response Teams (DRTs)

Improving employability (GoTeach)

• Teach For All
• SOS Children’s Villages
• Refugee aid

Local projects
• Employee volunteering
• Financial support
• E mployees support employees

69
 DISASTER MANAGEMENT

Our GoHelp program leverages the core logistics

knowledge and skills of our employees to support the
United Nations. Our activities: Disaster preparedness
training at airports (GARD) and on-site logistics support
in the wake of natural disasters (DRT).

Disaster management (GoHelp) in 2018

Get Airports Ready for Disaster (GARD)

• 122 participants in workshops

in 4 countries
• E mergency response plans for
3 airports analyzed
• I ndia to begin conducting its
own workshops

More information can be found

on our corporate website.

70 SOCIETY
Disaster Response Teams (DRTs)

• 172 employees trained for DRT deployments

• Deployments in Guatemala, India and Indonesia
• 61 employees deployed on the ground for a
total of approximately 40 days

71
 IMPROVING EMPLOYABILITY

Our Group-wide GoTeach program enhances

employability and career opportunities for young
people, regardless of their origin or socioeconomic
background.

Improving Employability (GoTeach) in 2018

Teach For All

• >  1,000 employees donated 4,300 hours
• > 300 activities with partners
• Measures reached ~ 7,200 children
and young people

More information can be found

on our corporate website.

72 SOCIETY
The main components of the program include our
partnerships with the educational network Teach
For All and SOS Children’s Villages, along with our
activity in the area of refugee aid.

SOS Children’s Villages Refugee aid

• >
  1,500 employees • ~
  500 employees
donated 15,400 hours involved in local
initiatives
• >
  3,000 young people
supported • ~
  4,000 refugees
from Eritrea, Iran,
• 118 young people
Iraq, Somalia and
completed an internship
Syria received an
• 8
 5 % saw their mentor employment contract
as a role model
• ~
  150 refugees
enrolled in traineeships

73
 LOCAL PROJECTS

Various incentives encourage employees to get

involved as volunteers, and help foster long-term
collaboration with charitable organizations in
local-level projects. Outstanding projects are
eligible for financial support from our Living
Responsibility Fund.

Local projects in 2018

Employee Volunteering
• 122,911 employees,
of whom 73,037 involved in projects
and 49,874 made donations
• 3,345 projects worldwide
• 374,315 hours volunteered in projects

More information can be found

on our corporate website.

74 SOCIETY
Living Responsibility We Help Each Other
Fund
24 employees received
• S upport for 105 donations from fellow
projects in 32 countries employees:
• U
 p to €4,000 • 1
 7 employees after
per project the earthquake in
Indonesia
• T
 otal of €200,000
available for project • 3
 after the torrential
funding rain in Panama
• 4
 after hurricanes in
the US and Trinidad

75
76 ENVIRONMENT
 ENVIRONMENT

Environment ............................ 78
Energy efficiency .................... 80
Air and ocean freight ............. 82
Road transportation .............. 84
StreetScooter........................... 86
Buildings ................................... 88
Products.................................... 90
Employees & society.............. 92

77
 ENVIRONMENT

As a logistics company, the impact of our

business activity on the environment is mainly
in the form of greenhouse gas emissions. Our
environmental program GoGreen therefore
focuses on energy efficiency, climate change
and local air pollutants.

Our Mission 2050 has set an ambitious goal

to reduce logistics-related emissions to net
zero by 2050.

0% CO2
by
2050

78 ENVIRONMENT
Mission 2050: Four interim goals for 2025

GLOBAL TARGET
Increase our carbon efficiency by
50% over 2007 levels
LOCAL TARGET
Operate 70% of our own first and last
mile services with clean pick-up and delivery
solutions

ECONOMIC TARGET
Have more than 50% of our sales
incorporate green Solutions

PEOPLE TARGET
Certify 80% of our employees
as GoGreen specialists
Plant one million trees each
year in cooperation with partner organizations

79
 ENERGY EFFICIENCY
We address the environmental impact of our
business activity with a comprehensive efficiency
management system, as well as with innovative
technologies and new acquisitions.

We have already achieved a 33% improvement in

carbon efficiency, which includes emissions
generated by our transportation subcontractors.

Efficiency principle and carbon efficiency trend

Transportation services
Greenhouse gas emissions
Efficiency gain

2007

80 ENVIRONMENT
Carbon emissions (total) by source in 2018

Total 29.48 million tonnes CO2e

64% 13%
Air transport Ocean transport

21% 2%
Road transport Buildings

+50%
Efficiency gain
+33%
Efficiency gain

2018 TARGET 2025

81
 AIR & OCEAN FREIGHT

Our Express business operates a dedicated fleet

of over 260 cargo aircraft. We continuously
upgrade our air fleet and replace older planes
with newer models with greater range and fuel
efficiency. Unlike Express, our Global Forwarding
business does not operate its own fleet.

We use “carrier scorecards” to integrate air and

ocean freight subcontractors into our
environmental efficiency measures. Preference is
given to providers with stronger environmental
performance, to the extent that the customer
supports this approach.

82 ENVIRONMENT
83
 ROAD TRANSPORTATION

Our road fleet consists of some 98,500 vehicles

worldwide. Of these, approximately 74,900 comply
with Euro standards and roughly 11,000 are equipped
with alternative drive systems.

Group vehicle fleet in 2018

Total 98,478 vehicles

71% Vans

18% Cars

11% Trucks

84 ENVIRONMENT
Vehicles by emission class in 2018

Total 74,900

12 % ZEV1

23 % EURO 6

47 % EURO 5

2
18 % E URO 4

1 Zero-emission vehicles. 2 Includes Euro 3 (587), 2 (10)

and 1 (1) vehicles

Vehicles with alternative drive systems

9,360 280
with electric drive systems powered by gas

> 550 180

with hybrid drive systems dual fuel vehicles

> 470
powered by bioethanol

85
 SUCCESS STORY: STREETSCOOTER

Model Work Work L Work XL

Load capacity 4.3 m 3 8 m3 20 m 3

Range 80 to 113 km 80 to 187 km to 200 km

86 ENVIRONMENT
• 9,100 StreetScooters on the road
• Runs exclusively on green electricity
• Over 56 million kilometers driven
• Carbon savings of around 32,000 tonnes
• L arge series production of the Work
and Work XL in Europe
• Sale to third parties and customers

87
 ENERGY USE IN BUILDINGS

Our Group-wide Green Electricity Policy ensures

that the electricity we use is generated primarily
using renewable energy. In 17 countries
we meet nearly all of our electricity needs with
green electricity. This includes electricity used by
our electric vehicles.

Countries using > 90% green electricity in 2018

USA
MEX

BR

BR = Brazil, MEX = Mexico, USA = United States of America

88 ENVIRONMENT
Use of green electricity in 2018

Total 1,732 million kWh

77 % 23 %
Green Standard
electricity electricity

Use of green electricity up 14 percentage points on

prior year

S
IRL DK
NL D
UK L
F
IT
CHN RC
HK
MAL
SGP

CHN = China, DK = Denmark, D = Germany, F = France, HK = Hong Kong,

IRL = Ireland, IT = Italy, L = Luxembourg, MAL = Malaysia, NL = Netherlands,
S = Sweden, SGP = Singapore, RC = Taiwan, UK = United Kingdom
89
 PRODUCTS

Our mix of standardized and customized transport

solutions helps customers achieve their own climate
targets and improve the efficiency of their supply
chains. In this way, we create value for us and our
customers while also honoring our responsibility to
society and the environment.

~ 2 billion
climate-neutral shipments

~ 250,000 tonnes CO2e

offset with climate-neutral shipments

~ 30,000 carbon credits

from our own Lesotho project

More information can be found

on our corporate website.

90 ENVIRONMENT
Green products offered by Deutsche Post DHL Group

Green Optimization
• Carbon-efficient logistics
• Circular economy

Carbon Reports Climate Neutral

• Reports • Emission offsetting
• Analyses • Climate protection
• Simulations projects

91
 EMPLOYEES & SOCIETY

Our employees play a key role in the achievement

of our environmental targets. By 2025, we want
to certify 80% of our employees as GoGreen
specialists.

Additionally, we are joining with recognized partners

to plant one million trees each year as part of our
commitment to forest conservation.

Trees planted since 2017

> 2 million trees

830,000 Americas
651,000 other regions
527,000 Asia Pacific

92 ENVIRONMENT
93
94 HISTORY OF THE GROUP
 HISTORY
OF THE GROUP

95
 HISTORY OF THE GROUP

1490 Birth of the modern-era postal system

Franz von Taxis establishes the first cross-border
courier network. By the mid-16th century, the net-
work covers all of Western Europe.

1815 Danzas founded

Louis Danzas enters the shipping and transport
business. The company plays an active role in the
development of rail and steamship transport and
paves the way for the modern logistics industry.

1969 DHL founded

Adrian Dalsey, Larry Hillblom und Robert Lynn
invent the international air express industry with
their founding of DHL.

1999 Acquisition of Danzas

With its acquisition of Danzas, the Group begins its
development towards an integrated logistics provider.

96 HISTORY OF THE GROUP

2000 IPO
Deutsche Post AG goes public on November 20.

2002 Acquisition of DHL

DHL International becomes a wholly owned
subsidiary of Deutsche Post AG.

2002 First environmental product

DHL launches its “Green Tonnage” service in
Sweden – the first green transport service.

2003 CR reporting begins

Publication of the first Environment Report, fol-
lowed by the company’s first Human Resources and
Social Report in 2004. In 2005 the two reports are
combined into the Sustainability Report.

2005 Partnership with the United Nations

The Group launches its strategic partnership with the
United Nations in the area of disaster management.

2005 Acquisition of Exel

With the acquisition of the British logistics company,
the Group further expands its worldwide presence.

97
 2006 UN Global Compact and Code of Conduct
Deutsche Post DHL Group signs the UN Global
Compact and establishes its corporate values in the
Code of Conduct.

2006 “Green” product introduced in Germany

The “Pluspäckchen GoGreen” is added to the
company’s product portfolio in Germany.

2007 Opening of the first DHL Innovation Center

The DHL Innovation Center provides a central plat-
form where customers and partners from academia,
research and industry can engage with our logistics
experts

2007 The Group defines its corporate values

with the Code of Conduct
The Code of Conduct is the Group’s guideline for
the ethically, socially and legally correct behavior of
our staff.

2008 Supplier Code of Conduct

Group values and principles are embedded in the
supply chain.

98 HISTORY OF THE GROUP

2008 Environmental and climate protection
program GoGreen
The Group becomes the first global logistics company
to establish a measurable carbon efficiency target
that also includes transportation partner emissions.

2009 Improving employability and career

opportunities with GoTeach
The company engages to improve employability and
career opportunities for young people. In 2010 it
joins forces with two established partner organiza-
tions: Teach For All and SOS Children’s Villages.

2009 Group-wide Employee Opinion Survey

(EOS)
Conducted annually since 2009, the results of the
EOS are used to determine employee engagement
levels and the “Active Leadership” KPI, which is
relevant for management-level bonuses.

2011 StreetScooter launch

The Group begins developing its zero-emission elec-
tric delivery vehicle, which it deploys for the first
time in 2013 as part of a Bonn-based pilot program.

99
 2016 Climate protection target achieved
Our climate protection target to improve carbon
efficiency by 30% over the 2007 baseline is
achieved ahead of schedule.

2017 New climate target: Net zero emissions

by 2050
As its contribution to limit global warming, the
Group sets a new climate target to achieve
zero-emission logistics by 2050.

2017 StreetScooter production expanded

Additional manufacturing capacity added. Street-
Scooter now also for sale to third parties.

100 HISTORY OF THE GROUP

 Publication
Facts & Figures was published in June, 2019 in German and
English.
PDF version: www.dpdhl.com/cr-factbook

Orders
Print versions of this brochure can be ordered in German
and English.

External orders
E-mail: LivingResponsibility@dpdhl.com
Order form: www.dpdhl.com/cr-factbook

Internal orders
German: Mat.-No. 675-601-333
English: Mat.-No. 675-601-334

Contact
Global Media Relations department
Tel.: +49 (0) 228 182-9944
Fax: +49 (0) 228 182-9880
E-mail: LivingResponsibility@dpdhl.com

Design & Production

This publication provides key facts and figures on
Deutsche Post DHL Group and its Corporate Responsibility
focus areas. Unless otherwise noted, the facts contained
herein apply as of December 31, 2018.
Words of any gender also refer to other genders. Terms and
abbreviations used: “CR” stands for Corporate Responsibility;
“StreetScooter” is the name of the Group’s own electric
delivery vehicle.
Design: Honiggelb GmbH, Düsseldorf
Production: Woeste Druck + Verlag GmbH & Co. KG, Essen
Paper
Printed on Envirotop, recycled paper
produced from 100% recovered fiber,
which is manufactured climate
neutrally and is, among other things,
FSC certified, has Nordic Ecolabel
244 053 and complies with the EU
Ecolabel AT/11/ 002 guidelines.
 FACTS & FIGURES
2019
INFORMATION ABOUT
Deutsche Post AG DEUTSCHE POST DHL GROUP
Headquarters
Corporate Communications
and Responsibility
53250 Bonn
Germany

www.dpdhl.com