DESIRABLE SKILLS,

ATTITUDES &
ATTRIBUTES OF
OFFICE PERSONNEL
4 BUSINESS
OFFICE ADMINISTRATION
What comes to mind when you see these
memes?
What are Skills?

 Skillsare the abilities you have learned. They

usually require regular practice.
Desirable Skills of Office Workers
Desirable skill What this means Why you need it?
Literacy The ability to read and All office workers read
write. and create documents.
Numeracy The ability to work with All office workers must
number(with or without a be able to calculate
calculator) accurately
Computer literacy and The ability to use a Computers are a feature
proficiency in using computer competently. of all modern offices. You
productivity tools The ability to work will be expected to work
productively by selecting professionally and
and knowing appropriate understand the software
software packages and that you use for example
search engines, saving a diary/ email package
and retrieving documents such as Microsoft outlook
efficiently and backing up for scheduling meetings
your work. and flagging up important
emails
Effective Communication Writing and talking You will deal with many
clearly and using people at work, from
appropriate language, the senior management and
ability to listen. Using clients to colleagues. You
appropriate body must be able to
language. communicate
appropriately with all of
them

Time management Using time effectively, You must respond

not wasting time (for appropriately to urgent
example, by chatting or requests, concentrate so
being distracted online) that you work efficiently
planning your work and all of the time and meet
prioritizing important important deadlines
jobs
Analytical problem- Obtaining the information You must be able to solve
solving needed to solve a minor difficulties to the
problem, considering all best of your ability. You
aspects, not jumping to should know who to tell if
conclusions you have a more major
problem
What are attributes?

 Attributes are characteristics that you are born

with, but they can also be developed.
Desirable Attributes
Attribute What this means
Regularity/Punctuality Never being late for work and only being absent for
a genuine reason, so people can rely on you.
Positive Work Ethic Being cheerful and enjoying work. You do not clock
watch and do not need supervising all of the time.
You are reliable, loyal and always do your best.
Integrity, honesty, You have high standards of fairness and keep your
confidentiality promises. You would never take the credit for
someone else’s work or let them take the blame on
your behalf. You tell the truth and can be trusted
with secrets
Deportment You dress appropriately, are fussy about personal
freshness, your hair is always clean and tidy. You
always respect other people
Self-esteem, confidence You believe in your own worth and are honest about
your abilities. You work to high standards and
respond positively to new challenges
Willingness Responding positively to a
request or a challenge. You
do not literately act slowly or
moan
Which attribute do these employees lack?

A B
C
D
What is an Attitude?

 Attitudeis how you think and believe, which is

shown in the way you respond to a situation.
Desirable Attitudes of Office Workers
 Team spirit/Teamwork the desire of a group to
work together as a single unit to achieve common
goals.

A team is a group of people who:

 Have the same aim
 Work together cooperatively to achieve that aim
 Help and support each other
Group dynamics is the way persons interact with each other.

Tolerance means accepting the beliefs, practices and opinions of

others.

Cooperation is the ability to work with others to achieve common

goals and share in decision making.

Appreciation of diversity welcoming opportunities to meet,

interact with and learn from persons of other cultures and national
groups.
Safety Consciousness means knowing that taking risks can
problems not just for you but also for others. So you work
carefully, report hazards that you notice and obey all safety
instructions.

Environmentally Aware means that you think about the

consequences of your actions on the planet. You minimize
waste when you are photocopying or printing your work.

Social Responsibility this means that you try to help other

people, especially those less fortunate than yourself. This can
include charitable giving, assisting the elderly, becoming
involved in the community.