“A study on hiring process at PayTM (A subsidiary of One97

Communications)”

ABHISHEK DAS.
MBA 1st Semester.
Ashoka 1.
Roll No. – 02.

Eastern Institute for Integrated Learning in Management , Kolkata.

(Affiliated to Vidyasagar University, 2020)
Letter of Acknowledgement
 Brief Profile of the Company
• Founded by Vijay Sekhar Sharma on August 2010 with an initial investment of $2 Million.

• PayTM started as online mobile recharge and DTH recharge platform.

• In 2013, the features of data recharge, landline bill payment and post-paid mobile recharge
were added.

• In 2014 , the features of online deals, education fees, metro recharges, electricity, gas, water and bill
payments and bus ticketing were added.
• In the same year, PayTM wallet was launched as a payment method for various services
including Uber and Indian Railways.

• Softbank, Alibaba Group, Berkshire Hathaway, SAIF Partners and ANT financials are
the major investors.

• PayTM is the pioneer among e-commerce platforms in India

 Objectives of the study

• To undertake interview of the potential candidate for a particular job position and
evaluate them on the basis of the criteria set by the company.

• To schedule the interviews for the potential candidates as per database provided by the
company

• To undertake reference check of the potential candidates who would be hired on behalf of
the company.
 Methodology

• Total Candidates Interviewed- 100. • Total Candidates Interviewed- 50.

• Sector- Collections.
• Job Position- ACM & ZCM
• Preferred Geographical Locations- Delhi-NCR
19%, Mumbai 7%, Chennai 5% Kolkata 3%,
Pan-India 8%, rest are for various Tier 1 cities
• Sector- Sales.
• Job Position- Sales Manager.
• Preferred Geographical Locations- Bangalore-
36%, Mumbai 32%, Chennai 14% Kolkata
22%, rest are for various Tier 1 cities
 Methodology
• Preliminary Interview Processes:

Logging in Inputting criteria such Calling the candidates

as CTC, location, individually to check if they are
Naukri.com and interested for the role, and
previous company
starting Resdex etc. confirming key information.

If
communication Produce the resultant
Submitting the skills are good data set in an excel
report to the then enter the sheet, often with
manager. names into the comparative graphs.
database.
 Methodology
• Searching and downloading CVs from Naukri using Resdex:

Resdex Resume search A typical candidate profile

 Methodology
• Reference Check process

Getting the Calling the references Asking the references

necessary individually to check
information from
specific questions and
if they knew the
the manager candidate. evaluating various attributes

Submitting the Produce the resultant

report to the data set in a word file
manager. in the form of a
report.
.
 Methodology
• Interview Scheduling Process

Getting the Calling the candidates Guiding the candidates

information about individually to check if they
the candidates
through Google Meet and
are available for the
selected in 1st round. interview. reschedule if required

Updating the
candidate with
feedback (if any).
 Data Presentation
• Preliminary interview data of one batch of candidates for collections profile are as follows:-

Name Preferred Location Current CTC (In LPA) Expected CTC (In LPA) Notice Period (In Days) Relavent Years of Experience Communication Rating
Shaikh Rahil Aurangabad 3 4.5 90 5 9
Abhishek Pandey Delhi 2.83 5 7 3 5
IsmailMohammad Rajasthan 4.53 6 90 20 7
Samir Sharma Raipur 6.29 7.5 90 13 8
Bhupendra Singh Rajasthan 6.3 7.5 90 5 9
Anant Chaturvedi Lucknow 5.5 7.5 45 6 6
Himmat Singh Haryana 6.25 7.8 7 7 7
Sharath Babu Rao Karnataka 6.4 7.8 60 13 8
Jagdish Sharma Rajasthan 6.55 9 30 20 6
Sailendra Singh Delhi 9 10 60 13 7
Sandeep Rawal Haryana 10.33 13 90 1 7
Rakesh Joshi Pan-India 12.25 14 30 16 8
Vikas Vijan Mumbai 12.8 15 90 10 7
Pawan Rana Delhi 14 15 30 14 7
Pratik Kalia Pan-India 15.5 16.5 90 18 8
Vinay Shyam Saika Jaipur 18 19 90 15 8
Neeraj Kr Mishra Delhi 18 20 90 17 9
Data Presentation
 Data Presentation
Preliminary interview data of one batch of candidates for Sales profile are as follows:-

Name Preferred Location Expected CTC (In LPA) Relevent Years of Experience Communication Rating
Jim V Joy Bangalore 10 7 8
Sanawulla Mulla Bangalore 7.5 6 6
Vignesh Namala Mumbai 10 5 7
Manish Parmar Mumbai 7.5 4.5 9
Siby yohannan Bangalore 7.5 3 8
Sajan Bhatia Mumbai 7 5.9 7
Dhareppa Pujari Bangalore 9 6 7
Ajay pandey Bangalore 6.5 5.2 9
Amar Mishra Mumbai 7.5 4 8
Awadhesh Sharma Mumbai 9 7 5
Data Presentation
 Data Presentation
Interview Schedule Report:-

Name Time / Round of Interview Preferred Location Current CTC (In LPA) Expected CTC (In LPA) Relavent Years of Experience Current/Previous Company
Ramavtar Choudhary 7:40 PM/ 15-10-2020/ 1st Round Jaipur 9.5 10.1 2 Vodafone Idea Limited
Pushpendra Singh 8:20 PM/ 15-10-2020/ 1st Round Jaipur 5.8 6.4 11 Dewan Housing Finance Corporation Ltd
Rahul Goswami 8:00 PM/ 15-10-2020/ 1st Round Delhi 15 18.3 10 Tata Capital Financial Services
Gajendra Singh 7:00 PM/ 15-10-2020/ 1st Round Rajasthan 3 4 6 Magma Fincorp
Vinay Malhan 7:00 PM/ 15-10-2020/ 1st Round Chandigarh 12 15.6 11 Clix Capital Services Pvt Ltd
Kapildev Yogi 7:20 PM/ 15-10-2020/ 1st Round Ahmedabad 13.8 13.8 13 Bajaj Housing Finance Ltd
Shubham Modi 7:20 PM/ 15-10-2020/ 1st Round Gujarat 9.8 10 14 Fullerton india credit company
Santaji Shivaji Shinde 7:00 PM/ 15-10-2020/ 1st Round Solapur 4.1 5.15 5 Bajaj Finserv
Nitish Agarwal 7:00 PM/ 15-10-2020/ 1st Round Haryana 2.5 3.5 6.5 Indusland Bank
Muthukumaran Palanivel 8:30 PM/ 15-10-2020/ 2nd Round Tamil Nadu 15.45 16 19 Indiabulls
Sunny Kwatra 7:20 PM/ 15-10-2020/ 2nd Round North India 7.25 8.5 13 ESAF Small Finance Bank
Sadanandam Sunnapu 7:00 PM/ 15-10-2020/ 2nd Round South India 5.21 6.5 14 Indiabulls
Puneet Agarwal 8:00 PM/ 15-10-2020/ 2nd Round Bhopal 6.8 8.5 16 HDFC Bank
 Analysis and Findings
Experience vs Expected CTC Experience vs Expected CTC
35 14

30 12

25 10

20 8

15 6

10 4

5 2

0 0
1 5 9 13 17 21 25 29 33 37 41 45 49 53 57 61 65 69 73 77 81 85 89 93 97 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49

Relevant Experience (In years) Expected CTC (in LPA) Expected CTC (In LPA) Relevant Experience (In Years)

Collections Profile Sales Profile

Inferences:-

• The salary package that the candidate demands is directly proportional to the relevant experience the candidate has.

• Discrepancies are found in some rare cases when the candidate is from a premier institute.
 Analysis and Findings
Communications Rating vs Experience Communications rating vs Relevant experience
30 14

25 12

10
20
8
15
6
10
4
5
2

0 0
1 5 9 13 17 21 25 29 33 37 41 45 49 53 57 61 65 69 73 77 81 85 89 93 97 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49

Communication Ratings (out of 10) Relevant Experience (In years) Communications Rating (Out of 10) Relevant Experience (In Years)

Collections Profile Sales Profile

Inferences:-
• Candidates do not necessarily develop good communication skills with time.
• Communication skills might have been ignored before, but in the New Normal, it’s absolutely essential.
• Low communication skills rating is detrimental even for an experienced candidate.
 Observations
• Communication skills is one of the most important attribute considered during preliminary selections.

• Candidates are reluctant to relocate from their preferred geographical location.

• Candidates unemployed due to the pandemic are less prone to negotiate for salary package.

• Candidates already in a secure job position are reluctant for a change during these tumultuous times.

• Job position is an important criteria a candidate looks for during change of employment.

• Candidates are more reluctant to communicate during the starting and ending of the work-hours.

• During the month-end, any candidate is unavailable for an interview.

 Suggestions

• Synchronization between various departments in regards to availability while conducting interviews.

• Proper feedback mechanisms.

 Challenges Faced

• Language barrier with the candidates.

• No definite working hours.

• Uncooperative Interviewees.
 My Learnings
• To communicate with potential candidates with all over the country.

• To conduct preliminary interviews of potential candidates.

• To scour for candidates w.r.t several attributes by using proper tools at job portals like Naukri.com

• To prepare attribute-based reports of the interviewed candidates.

• To schedule interviews of potential candidates with department head and maintain an upgradable report

• To perform reference check of a candidate and submit the findings in a report form.

• To be able to answer any query of the candidate such as job description, location, position etc.
 Conclusion

• The main objective of this project report was to understand the functioning and responsibilities of an
Human Resources professional during the hiring process in a major company like PayTM.

• Working from inside the department, the nuances, the nitty gritty details of the workings of the Talent
acquisition arm of the HR Department were understood.

• Several eye-opening inferences were drawn while being a part of the recruitment process of a great
organisation like PayTM, the pioneer of digital transaction in India.

• In all, the whole internship program helped me gather valuable knowledge which will be of great help
during my later corporate life.
Thank You