Introduction To OB in

Management
Shivani Bhatia
Lecturer
Doon Business School
Definition
 Acc to Luthans, “OB is directly concerned with the
understanding, prediction and control of human
behaviour in organizations”.
 Acc to Robbins, “ OB is a field of study that

investigates the impact that individuals, groups,

and structure have on behaviour within
organizations for the purpose of applying such
knowledge towards improving an organization's
effectiveness”
 The above definitions state that OB studies three

elements namely individuals, groups, structure.

Key Elements of OB
 People
 Technology
 Environment
 Structure

◦ Formal
◦ Informal
Nature
 It is a separate field of study and not a
discipline only.
 An interdisciplinary approach
 An applied science
 A normative science
 A Humanistic and optimistic approach
 A total System approach
Scope
OB is the study of human behaviour at work in
organizations. Accordingly, the scope of OB includes the
study of the following:
 Individuals

◦ Personality
◦ Perception
◦ Attitudes
◦ Motivation
◦ Job Satisfaction
◦ Learning Values
 Group of Individuals
◦ Group Dynamics
◦ Group Conflicts
◦ Communication
 Organization/Structure
◦ Structure
◦ Culture, Change
Need for studying OB
 It helps us to understand ourselves and others
in a better way.
 The knowledge of OB helps the mangers know
individual employees better and motivate
employees to work for better results.
 It is human in nature, it tackles human
problems humanly
 It tells how to predict human behaviour
 Helps mangers to effectively manage human
resources in the organisation
Contributing Disciplines to OB
 Psychology
◦ Focuses directly on understanding and predicting
individual behaviour
 Sociology
◦ Sociology is the study of people in relation to their fellow
human beings
 Anthropology
◦ It is a study of societies and helps to understand
differences in fundamental values, attitudes and
behaviour between people.
 Other Social Sciences
◦ Economics, Political science and history
Challenges Faced By Management
 Work Force Diversity
 Changing Demographics of Workforce
 Ever expanding globalization
 Towards Improving Quality

◦ Total Quality Management

Organizational Behaviour Process
 OB is the behaviour of the members of the
organization towards each other, customers,
clients and society at large.
 Here a cause always precedes its effect

E.g. When a manager comes to office after

quarrelling with his wife in the morning may
possibly exhibit unpleasant behaviour like
rebuking for pretty things to his subordinates
Models Of OB
 Autocratic Model
◦ Here the managerial orientation is dictorial.
 Custodial Model
◦ Welfare programmes lead to employee dependence on
the organization.
 Supportive Model
◦ Provides an atmosphere to help employees grow and
accomplish their task successfully.
 Collegial Model
◦ This is an extension of supportive model. The basic
foundation of the collegial model lies on management's
building a feeling of partnership with employees
Thankyou!!