UNIT CODE: HCH 2416 UNIT NAME:

CONFLICT MANAGEMENT AND

RESOLUTION

CAT II
ANSWER ALL QUESTIONS
1. Conflict is
a. an unavoidable fact of life
b. Always constructive
c. destructive force in relationships if continually avoided
d. all of the above
2. Which of the following is a tactic of avoiding conflict?
a. competing
b. stonewalling
c. autonomy
d. compromising
3. Which of the following negotiation style causes loss of both
opportunities and benefits?
• a. Accommodating style
• b. Compromising style
• c. Dominating style
• d. Avoiding style
4. In which type of mediation, mediator provides a range of suggested
settlements?
• a. Facilitative
• b. Evaluative
• c. Both facilitative and evaluative
• d. Neither facilitative nor evaluative
5. I want to save time and money.” Taking in to consideration the
advantages and disadvantages of different type of dispute resolution
methods, which of the following is best method to be adopted for the
statement given above?
• a. Legislation
• b. Mediation
• c. Negotiation
• d. Adjudication
6. Which of the following emotion led to more integrative and
compromised strategies by the partner?
• a. Disappointment
• b. Anger
• c. Pride
• d. Guilt
7. A conflict which is purely internal and does not involve another
person is a(n):
• a. Interpersonal conflict
• b. Intrapersonal conflict
• c. Interpretive conflict
• d. Not a conflict
8. The purposes of describing the conflict include all of the following
except:
• a. Understanding the interests of those involved.
• b. Analyzing who is involved in the conflict.
• c. Clarifying what the conflict is about.
• d. All of the above are purposes of describing the conflict
9. Being in conflict with the wrong person would be_____ conflict.
• a. Misplaced
• b. Misattributed
• c. Misaligned
• d. Displaced
10. Which of the following is NOT a source of conflict?
• a. Compatible goals
• b. Resource scarcity
• c. Poor communication
• d. Structural factors
11. True about Interactionist view of conflict
• a. Conflict is bad
• b. Is an old fashion view of conflict
• c. Conflict is avoidable
• d. Conflict is a positive force
12. True about Interactionist view of conflict
• a. Conflict is bad
• b. Is an old fashion view of conflict
• c. Conflict is avoidable
• d. Conflict is a positive force
13. The following are strategies for managing interpersonal conflicts
• a. Lose-lose
• b. Win- win
• c. Lose-win
• d. All of the above
14. Smoothening
• a. Downplays differences
• b. Magnifies individual capabilities
• c. Is the most effective strategy in conflict resolution
• d. Brings a lasting effect
15. The form of negotiation in which the negotiation is facilitated by a
neutral third party is:
• a. Mediation
• b. Agent or advocate-assisted negotiation
• c. Nonbinding evaluation
• d. Arbitration