FORMS OF

COMMUNICATI0N
 FORMS OF COMMUNICATION

Communication consists of two major forms:

1. Verbal

2. Non-verbal
 FORMS OF COMMUNICATION

Other forms of communication:

Formal Communication Horizontal Communication

Informal Communication Diagonal Communication

Downward Communication Oral Communication

Upward Communication Written Communication

 FORMS OF COMMUNICATION

Other forms of communication:

Formal Communication is a flow of information through formally established channels in

an organization.

Informal Communication refers to communication on the basis of personal relations. It is a

type of communication which is unstructured, unofficial and unplanned..

 FORMS OF COMMUNICATION

Other forms of communication:

Downward Communication takes place from superiors to subordinates in a chain of

command.

Upward Communication refers to messages transmitted from bottom to top of the

organisational hierarchy.
 FORMS OF COMMUNICATION

Other forms of communication:

Horizontal Communication takes place between two or more persons who are working at

same levels.

Diagonal communication is an exchange of information between the persons at a different

level across departmental lines.

01
VERBAL
COMMUNICATION
 VERBAL COMMUNICATION

Verbal Communications are those transmitted through hearing or sight. These

modes of transmission categorizes verbal communication into two classes:

1. Oral

2. Written
 VERBAL COMMUNICATION

ORAL COMMUNICATION mostly involves hearing the words of the sender,

although sometimes, opportunities are provided for seeing the sender’s body

movements, facial expression, gestures and eye contact.

 VERBAL COMMUNICATION

An alternative to oral communication is the WRITTEN COMMUNICATION

where the sender seeks to communicate through the written word. The written

communication is, sometimes, preferred over the oral communication because of

time and cost constraints

02
NON-VERBAL
COMMUNICATION
 NON-VERBAL COMMUNICATION

Nonverbal Communication is a means of conveying message though body

language, as well as the use of time, space, touch, clothing, appearance, and

aesthetic elements. It conveys the feeling, emotions, attitude of a person to

another.
 NON-VERBAL COMMUNICATION

Some important non-verbal communication are:

Body Language: Posture, Gesture, Eye Contact, Silence etc.

Proximity: Space (intimate space, public space), Time, Surroundings etc.

Para Language: Voice, Volume, Pause, Pitch, Proper stress etc

 NON-VERBAL COMMUNICATION

Nonverbal expressions convey many shades of meaning and it is to the advantage

of the communicator to understand what message are relayed.