BUSINESS HOTEL

LITERATURE STUDY

ROSHAN ELDHO
RA1811201010022
B.ARCH 4TH YEAR A-SEC
WHAT IS A MODERN HOTEL
A hotel is an establishment that provides lodging paid on a short-term basis. Hotel design not only concentrates on
robust and efficient space planning, but also on the aesthetic values which define modern day hospitality ethos. The
provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a
washstand has largely been replaced by rooms with modern facilities, including In-suite bathrooms and air conditioning
or climate control. Additional common features found in hotel rooms are a telephone, an alarm clock, a television, a
safe, a mini-bar with snack foods and drinks, and facilities for making tea and coffee. Luxury features include bathrobes
and slippers, a pillow menu, twin-sink vanities, and Jacuzzi bathtubs. Larger hotels may provide additional guest facilities
such as a swimming pool, fitness center, business center, childcare, conference facilities and social function services.
Hotel operations vary in size, function, and cost. Most hotels and major hospitality companies that operate hotels have
set widely accepted industry standards to classify hotel types.

• Conference and resort hotels often contain full-sized luxury facilities with full service accommodations and amenities.
• Historic Inns and boutique hotels often contain luxury facilities of varying size in unique or intimate settings with full
service accommodations.
• Select Service
• Limited Service
• Extended Stay
• Timeshare
• Destination Club
• Boatels – floating hotels
Four distinct types of areas are involved: guest rooms,
public areas, administration offices and ‘back-of-house’
facilities. Relationships between these areas must be
planned to provide separation of customer and back-of-
house areas but also allow efficient service without
cross-circulation

CIRCULATION SPACES
Circulation spaces are the most important public spaces
in a Hotel. Not only do they encompass general public
inside, but also do the work of binding all the separate
elements of the hotel into a single entity. Corridors,
lobbies, etc. are the backbone of the Hotel circulation.
Not only do the guests depend on them for
transportation, the service personnel also depend on
them for efficient service delivery.
A very crucial part of circulation space design is its
integration with the service lines, i.e. various shafts for
electrical and mechanical services, and fire escape
staircases, etc.
The figure gives a schematic layout of various spaces in
a hotel and how they are connected by service
networks.
CRUCIAL SERVICE FACTORS
Parking: Valet Or Self-park
Valet parking is given or if the user has to park a car himself
then there has to be a separate lift for the guests to travel to
the guest lobby. This poses more security issues as the safety
of the basement would be compromised. Also, the guests
have to be guided every time to their respective vehicles.

Luggage Handling: By Guest Or Bellman

Front Desk Procedures: Computers, Room Status

Depending on the kind of services provided the space
arrangement of the lobby is decided.

Guestroom Food Service: Cart Or Tray

As a thumb rule, 2.5 minutes is considered the optimum time
for food to reach from the central kitchen to the guest. It is
good practice to limit the distance, from service cores to
guest rooms, to not more than 40 meters.
Restaurant Service: Hours, Type Of Service, Outdoor
The coffee shop is to be placed or just adjacent to the guest lift lobby so that the guests could be provided with
an informal meeting space. The all - day dining should also be provided in maximum proximity to the main
lobby, as it would be dedicated to the nonresidential customers coming in every hour of the day.

Recreation: Hours, Children, Safety

Recreation facilities include Discotheques, children’s playing areas, casinos, etc. They are totally public in nature
and require much more physical monitoring and security facilities. The ancillary services to these spaces have
to be designed very carefully, so as to make the movement of guests and service personnel efficient and
secure.
USER DETAILS
1. STAFF – The staff can access all the areas of the hotel that
the visitors or guests cannot.
2. DELEGATES – Delegates attend meetings and functions.
Meetings can last for 3-5 days, it is important to
provide adequate conference rooms, computers and
internet access.
3. RESTAURANT VISITORS – These visitors stay for a short
period but it is necessary to take good care of them
because they bring a good revenue in a short time.
4. GUESTS – Guests can check in and check out at anytime.
The concierge plays a major role in catering to the guests.
5. FAMILIES – Families normally travel on weekends to get
away from their busy daily routine. Families generally
look for a peaceful place to relax. They need recreational
facilities, good food and beverage services and a place for
their kids to have a fun time.
6. VENDORS – They enter and exit the hotel to trade their
goods for money, a separate entry and exit has to be
provided for them and their vehicles.
USER EXPECTATIONS
GUESTS
As the primary users, these individuals will expect the most out of the facility. The expected occupancy levels
will be higher during the weekends and during summer. A few long term parking spaces should be provided.
The Guests expect the rooms and other services to be nearly as good as what they receive at home.

BUSINESS OWNERS AND TRADERS

Since there are different types of business meetings and high profile people participating, the meeting planners
want to keep the place safe, with dining and entertainment options and as close to the airport as possible. All
spaces in and around the facility like, conference halls, meeting rooms, small theatres and lecture rooms should
be equipped with the latest technology. Live streaming technology can be incorporated to the meetings.

PEOPLE OF THE CITY

Hotels exist to impress. Modern hotels come equipped with glass facades, cable-stayed roofs, and long
overhangs. They are also decorated with unique colour schemes, sculptures, designer artwork and furnitures in
the waiting areas and bathrooms.
LECTURERS/PRESENTERS
They are the most short-term users, from a short lecture to the whole duration of a conference. Short-term
parking will be required.
REFERENCES

• https://www.researchgate.net/
• Pickard, Q., (2002), Architect’s Handbook, Malden, MA, U.S.A
• Adler, D., (1999), Metric Handbook Planning and Design Data, London, U.K
• https://en.wikipedia.org/wiki/Hotel_design