TOTAL QUALITY

MANAGEMENT
BY W. EDWARDS DEMING

Name: Rohit Khaitan, Rutuj

Shah,
Rutuja Kumbharkar,
Sagar Damani,Sagar
Nathwani, Saksham Garg
Group no. 7
Retail Management
What is Total Quality
Management?????
Total Quality Management is a quality improvement body of
methodologies that are customer-based and service oriented.
TQM was first developed in Japan, and then spread in
popularity. However, while TQM may refer to a set of
customer based practices that intend to improve quality and
promote process improvement, there are several different
theories at work guiding TQM practices.

You should not ask questions without

knowledge.-W. Edwards Deming
DEMING'S THEORY OF TOTAL
QUALITY MANAGEMENT
Fourteen points of Deming's Total Quality Management
Theory
•Create constancy of purpose
•Adopt the new philosophy
•Stop dependencies on mass inspections
•Don’t award business based upon the price
•Aim for continuous production and service improvement
•Bring in cutting-edge on the job training
•Implement cutting-edge methods for leadership
•Abolish fear from the company
•Deconstruct departmental barriers
•Get rid of quantity-based work goals
•Get rid of quotas and standards
•Support pride of craftsmanship
•Ensure everyone is trained and educated
•Make sure the top management structure supports the previous
thirteen points.
Total Quality management
Real Life application of the concept – TOYOTA

 Total Quality Management (TQM) would not be what it is today without

Toyota Motors.

 It is renowned for its lean production system.

 These concepts are at the core of Toyota’s Production System (TPS), and
have led to higher quality of products and work, and improvement in all
aspects of the organization, from individuals to services.

Toyota was In 1951, Toyota

Toyota Motors is the
launched The company
one of the first Toyota introduced tenth most important
the Creative Idea established 
Statistical Quality company in the
to implement Control (SQC) in
Suggestion The Toyota Way, a
world according
Quality System to support set of business
1949 to Fortune Global
and encourage principles, in 2001
Control in the 500
employees 
1940’s