WELCOME TO

OUR
PRESENTATION
SLIDESMANIA
 GROUP 8

Phương Trúc Mỹ Linh

Thu Phương Phúc Trung Tường Vy

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 NON-VERBAL
COMMUNICATION
_speaking without words_
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 CONTENT
1 3
Non-verbal Gestures & body
communication positioning
2 2
Cultural
differences
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SLIDESMANIA
 1. Non-verbal communication
a. Definition b. Types
the process of sending and receiving
Facial expressions Eye contact
messages Voice
words
Body movements Touch
& posture
Gestures Space
verbal non-verbal
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 Facial
universal
expressions
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 Body
movements &
posture
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Gestures
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 Eye contact
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Touch
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Space
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 Voice
“It’s not just what you say,
it’s how you say it”. 
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 1. Non-verbal communication
c. Is non-verbal communication important?

7%
verbal relate
Non-verbal meaningful
Non-verbal communication
engage is
communication interactions
used a lot in everyday life.
93% establish
non-verbal
Albert Mehrabian
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 1. Non-verbal communication
c. Is non-verbal communication important?

It’s true.
I’m fine.

strongerNon-verbal Verbal
relationships Non-verbal communication is the
more accuratemost important in our
less accurate
conversation.
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 CONTENT
1 3
Non-verbal Gestures & body
communication positioning
2 2
Cultural
differences
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 2.
CULTURAL DIFFERENCES

a. A similar nonverbal way

among nations

b. A contradictory nonverbal
way among nations
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 a. A similar nonverbal way among nations

expresses meaning or
feeling without words

different from person to

person
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 a. A similar nonverbal way among nations

Human expressions of emotion are

both innate and universal.
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 the same across cultures
more than 7000
Paul Ekman
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 UNIVERSAL

“
EMOTIONS
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 a. A similar nonverbal way among nations

a neutral facial expression

show emotions
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 Situation:
I’m Phuong.
I’m Hoa. I’m going
to America. Haha!
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 Situation:
This
This is Tom.
is Don.
*kiss*
*hug*
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 Situation:

➔ Because of the differences across

cultures, Hoa believes that it is an insult
for a boy to hug and kiss a girl in public.
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 b. A contradictory non-verbal way among nations

Non-verbal differences
across cultures

a source of
confusion for
foreigners

usual, polite unusual, impolite

behavior
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behavior
 Expression of
FRIENDSHIP
Men embrace and kiss woman.

Western Eastern
discouraged or
prohibited.
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 Expression of
SADNESS Arab & Iran

Mourn out loud

China & Japan

More subdued
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 GESTURE

Some people may determine

this gesture to call a waiter is
appropriate

Others may consider this

gesture rude.

snapping fingers It depends on each individual’s

point of view
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 APPEARANCE

Women showing flesh is

Muslim countries extremely offensive.

No shorts or topless sunbathing.

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 EYE CONTACT
African American

- without

➔ stop by making
➔ expect the listener to speak.

European American

=
➔ E.A keeps silent to wait for Afr.A’s
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speaking.
 TOUCH
Japan

- no touching from strangers.

Physical contact among

people of opposite sex

- in China, but in Malay

(Muslim).
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 *We are often unaware of how gesture,
facial expression, eye contact, and the
use of conversational distance affect
communication.
*Misunderstanding, miscommunication,

It is necessary to study the of non-verbal messages will arise when

“silent language” of the the speaker and listener do not fully
culture understand the cultures of each other.
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 CONTENT
1 3
Non-verbal Gestures & body
communication positioning
2 2
Cultural
differences
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 GESTURE
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 GESTURE
a. Definition

- A gesture is a specific bodily

movement
+ reinforces a verbal message

+ conveys a particular thought/ emotion.

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 GESTURE
b. The role of GESTURE in communication

Lend emphasis and Clarify

vitality and support your words
to the
spoken word

Stimulate audience Dramatize your ideas

participation
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 GESTURE
c. Different meanings of gesture in different cultures

- Depending on the culture you are in

- Meaning very different things in different cultures

- Being products of our cultural training

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 GESTURE
c. Different meanings of gesture in different cultures

OK

MONEY
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 GESTURE
d. Suggestions
e. Culture shocks causedculture
to avoid by gesture
shocks
Accept and adapt
Try to be open-minded and
learn the culture
Positive attitude
Avoid using certain gestures 
Don’t compare inadvertently insult or offend
The President George W Bush visited
AustraliaExplore
in 1992
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 Body positioning/ Posture
a. Definition
- A pose using the whole body as its communicators.
- Body positioning
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 Body positioning/ Posture
b. The role of POSTURE in communication

Express emotions

Reflect attitudes
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 Body positioning/ Posture
c. Classification
OPEN/CLOSED
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 Body positioning/ Posture
c. Classification
OPEN/CLOSED

FORWARD/BACKWARD
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 Body positioning/ Posture
d. Modes Open

Reflective Responsive
Backward Forward
Fugitive Combative
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Closed
 RESPONSIVE

o Engaged

o Eager

o Ready to agree
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 REFLECTIVE

o Listening

o Evaluating

o Attentive (standing)
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 FUGITIVE

o Bored

o Let me go

o Rejection

o Defensive
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 COMBATIVE

o Let me speak

o Aggressive

o Defiant
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 POSTURE
e. Suggestions

Keep the spine in alignment

Face the person

Free your hands

Look into your eyes

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 REFERENCES
1.Board, P.T (2008) Body language Can Tell You If Your Patient Will Commit To Care What You See Is
What You Should Hear. Retrieved from <https://www.chiroeco.com/body-language-can-tell-you-if-
your-patient-will-commit-to-care-what-you-see-is-what-you-should-hear-2/>
2.Ekman, P. (2021)Universal Emotions. Retrieved from https
://www.paulekman.com/universal-emotions/?
fbclid=IwAR3GRJU6iNk09sPPjXQ_5P0SX_PUJWx35KbQZM6GQB5drQli32p6ePDtujo
3.Geek Tonight (2021). Types Of Non Verbal Communication. Retrieved from
https://www.geektonight.com/types-of-nonverbal-communication/
4.Good Therapy (2020). Nonverbal Communication. Retrieved from https://
www.goodtherapy.org/blog/psychpedia/nonverbal-communication
5.Levine, D. R., & Andelman, M. B. (1993). Beyond Language Cross-Cultural Communication.
Prentice Hall, Inc.
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THANK
YOU!
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