SRI KRISHNA

JEWELERY
Vidhya Sharan MR - 2013112
 INFERENCES
Employee
proactiveness -
general
Employees politeness
Overall Parking In shop Lighting behavior / (greeting,
• There are different jewelry shops out there Shop Name shopping facility ambience ambience Cleanliness attitude thanking)
possessing different attributes in an exemplary
manner Aandal
jewellery 2 1 2 3 4 2 2

• If our company could follow the best practices Aandal

jewellery 1 1 2 3 2 4 3
that others are opting, then it might help us in a
great deal Akila 6 3 5 4 Best 3 3

Annai 4 2 4 4 4 4 5
• But you can’t just follow them with a blindhold Annai 5 1 5 5 3 3 3

Arafa gold 5 3 5 5 5 5 6
• Feasibility test can be done to opt for the best
practices Arafa gold 5 2 5 6 6 6 5

Jos Alukkas 6 6 6 6 5 4 6
• Again, we should do the mystery shopping, but Lalitha 6 Best 4 4 5 3 4
this time, a managerial skill possessing guy can go
Sri kumaran 4 2 Best 6 6 5 Best
for it to have a clear idea to those jewelry outlets
having best practices Sri kumaran 6 2 6 6 6 Best Best

Tanishq 6 4 6 Best Best 6 6

• Again, the outlets having 6 as ratings are also Thangamayil Best 1 6 6 5 6 6
doing it great, an extended study there also would
Thangamayil 5 2 4 5 4 6 Best
help
Thangamayil 5 1 5 Best 6 6 5
 INFERENCES

showed new
• For some attributes there aren’t any best practices designs, Employee Overall Gold Silver
discussed prices, proactiveness Employee Employee jewels jewels jewels
found in the market Shop Name wastage (offers section) knowledge attire display display display

• Aandal
There we can refer the shops having the highest jewellery 2 2 3 1 2 2 2
review
Aandal
jewellery 1 1 2 1 2 2 2
• For showing new designs, discussed prices and
Akila 5 3 4 5 6 Best 6
wastage, employee proactiveness and silver
jewels display, we can either refer the shops Annai 5 6 5 2 4 5 6
having 6 as review or we can just go for some Annai 3 5 3 3 3 3 5
other shops who are best at those attributes Arafa gold 6 6 6 4 4 4 4
Arafa gold 5 5 4 4 3 3 3
• To set the bars high we should cover each and
Jos Alukkas 5 5 6 5 6 6 6
every aspects around the business in an
exemplary manner Lalitha 6 5 6 6 5 5 6
Sri kumaran 5 6 Best Best 5 6 3
• For that to happen, we should look at the Sri kumaran 6 6 6 6 6 6 3
perfectionist around the list that we have Tanishq 6 5 6 Best Best Best 6
individually on different aspects
Thangamayil 6 6 5 5 5 5 6
Thangamayil 5 6 5 6 5 2 2
Thangamayil 5 5 5 4 4 4 6
 INFERENCES

From here on we are going to see what are the Yes count
characteristics that our company must possess and what
we may or may not have
13 13 13 12 11 11 10 10 9 9
Must includes should be our primary focus, 8 8 8

Must includes:
1) Sufficient light
2) Entrance, Inner store and overall cleanliness
3) Good bill processing
4) Good delivery procedural
5) Employer’s explanatory skills

Secondary focus :
1) Mobile number acquirement
2) Entry greetings
3) Variety showcasing
4) Individual employee allotment
5) Explanation of new design
6) Chit funds discussion
 INFERENCES

Yes count
These characteristics weren’t found in most of the
shops that mystery shoppers went out. These
characteristics may not be included or may not be our 6 6
5 5
priority focus. 2 2 0
1

1) Feedback form
2) Two-wheeler parking facility
3) Car parking facility
4) Relevant manuals and catalogues

The above inference was made from the data that

we have in our hand.
My own suggestion is to include both two-wheeler
and car parking into must includes list.