Case Study

w w w. o m i n d te c h . co m
Meesho Enterprise Overview

Handled Interactions Across

All Channels:
31.2 Million TD and
3.32 Million /Month
Relationship with
Meesho: 2 Years

FTEs Served by
Omind: 1800

Vendors Providing Similar Service &

Enterprise FTE: 4 : 4600

Supporting Different Lines of Businesses

with Meesho: 17
 Mind Workplace Implementation so far…
Oct`21 MTD
SL No Topics
Fusion Technotask 8 Technotask R
1 FT Count 257 161 132

2 Total Days 28 28 28

3 OA Staffing 9 5 3

4 Average QA Productive Hrs 4:31:12 02:44:45 03:04:54

5 Avg Time Per Audit 00:09:14 00:09:40 00:07:40

6 QA Score 88.19% 84.73% 90.16%

7 Within 24 hours Acceptance Rate 78.67% 56.90% 90.12%

8 Overall Acceptance Rate 94.78% 90.57% 98.04%

9 ATA Score 1.55% 2.33% 1.81%

10 Re-open % 5.79% 21.00% 13.70%

11 SSAT Score 63.17% 21.00% 46.00%

12 Ticket Assigned 150174 87679 63568

13 Ticket Resolved 154100 86939 63752

14 Ticket Reopened 8959 18303 8704

15 Sampling % 4.44% 3.11% 3.29%

16 Total Audit Count 6840 2703 2095

17 Average Audit/QA/Day 27 19 25

18 Feedback Recording status 29.53% 34.18% 20.00%

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