CONSUMER HEALTH

Guidelines and Criteria in the Selection and Evaluation

Health Service Providers
Quackery
Complementary and Alternative Healthcare Modalities
 TERMINOLOGIES to remember!
Consumer Health refers to the decisions you make about the purchase
of product and use of health information and services that will have
direct effect on your health

Health Information is the data and facts you got from media and people
including the professionals and agencies.

Health Products are those substances, materials or equipment prepared

or manufactured for you to buy and use in the maintenance of health
and the treatment of diseases. Example is foods, eyeglasses, medicines,
cosmetics, cars, appliances and others.

Health Services refer to health information, actions, procedures or

work furnished, or supplied to help satisfy your needs and wants as a
consumer. This is services and things people do to and for other people.
 Health Consumers are people who
use health services, as well as their

HEALTH family and carers. This includes

people who have used a health
service in the past or who could
CONSUMER potentially use the service in the
future.
 Read and comprehend the situation below to
answer the questions in the following slide:

“A teenager once went to a local market to buy materials for

a Science project. Upon passing by some stalls, he was invited
for free orientation on the latest product of a company. The
company was selling “health rings” that can detect the mood
of a person and help lower body temperature and blood
pressure. The teenager was easily attracted, which made him
buy two health rings for himself and his sister. He spent
₱600.00 for the items.”

“After a week, the teenager and his sister developed red

spots and rashes on their fingers. Upon checking, the ring
develops rust around them. The teenager wants to file a
complaint so that the company will return his money.”
What is the problem of the TEENAGER?
Who can help him with his PROBLEM?
What RIGHTS protect the teenager in this
situation?
What would you ASK YOURSELF before
buying a health product to avoid same
experience ?
 Health services consist of
medical professionals,
HEALTH CARE organizations, and ancillary
SERVICES & health care workers who provide
medical care to those in need.
PROVIDERS
Health services serve patients, families, communities, and populations.

They cover emergency, preventative, rehabilitative, long-term,

hospital, diagnostic, primary, palliative, and home care.

These services are centered around making health care accessible,

high quality, and patient-centered. Many different types of care and
providers are necessary in order to offer successful health services.
What are the TYPE healthcare services offered
to the public?
Health services cover many different types of medical issues.

❏ Mental health care ❏ Physical and occupational therapy

❏ Dental care ❏ Nutritional support
❏ Laboratory and diagnostic care ❏ Pharmaceutical care
❏ Substance abuse treatment ❏ Transportation
❏ Preventative care ❏ Prenatal care

How do we CHOOSE these healthcare services

and providers?
 REVIEW
Directions: Pretend that you work for a medical advice phone line. On
the first hour of your shift, you received a call for each of the
scenarios above. Direct them to the type of medical care they need
and what medical professional they would need to provide treatment.
Refer back to the lists of types of services and types of providers that
will fit the needs of the patients.
A 75-year-old male chef slipped in the kitchen and hit his head on the
edge of the counter. He has slight cut in his head.

A 20-year-old female college student has stopped eating and has

been stealing things to get money to purchase illegal drugs. She also
suffers from hallucination.

A pregnant woman is about 6 weeks away from the baby's due date.
She is experiencing contractions and pain in her legs.

A 35-year-old female teacher is 85 kg., overweight and wishes to lose

weight.

A 35-year-old female teacher is 85 kg., overweight and wishes to lose

weight.
 There are six broad criteria for evaluation of
health information and selection. It includes:
Credibility, Content, Disclosure, Links, Design
and Interactivity
CRITERIA FOR
SELECTION currency, relevancy, and editorial review process.
Credibility involves considerations of information source,

Content should be accurate and complete, with an appropriate disclaimer provided.

Disclosure requires that a service provider inform users about any collection of data
about them and how that data will be used.

Link should be included so that users can verify content on the site and they should
lead users to other reliable sources of information.

Design does not affect the quality of the content however it can have significant
effects on the delivery and use of the information.

Interactivity does not affect the quality of the content however it is important to
provide contact information
 Below are considerations for examining
any health products and services. Rank

What matters them according to your preferences.

to you?
❏ Safety/ health benefits
❏ Environmental impact
❏ Quality
❏ Price
❏ Intelligent consumer