Professional Documents
Culture Documents
- You should respond to any disruptions that take place at the event
- Do NOT allow sisters/dates to leave the event with alcohol
- Be prepared to transport sisters/dates home if they are too impaired
Conflict Management
To calm potentially disruptive sisters/dates:
- Gauge the level of your response to the person's behavior
- Make clear statements, speak directly and to the point
- Use the first person “I” (I am sorry I cannot let you…)
- Be non-judgemental and non-threatening
- Give a reason for your actions
Conflict Management
Things that complicate or escalate conflict:
- Antagonizing, humiliating, and embarrassing a guest in front of others
- Threatening a guest
- Physically restraining a guest
Recognizing the Signs
If any of these signs are being shown by a sister...find Martha or Graham.
- Unconsciousness
- Slow-breathing
- Cold,clammy to the touch
- Skin discoloration
- Does not respond
- Cannot stand up
- Will not wake up
- Rapid pulse rate
Dealing with the police
If the police arrive at the event
- Be polite and courteous
- Be sober
- Have Graham or Martha talk to them if one of us are sober and present
The police understand and respect our policies
- But are still required to enforce the law and noise complaints
Don’t start off on the wrong foot
- Officers are typically assigned to the same neighborhoods throughout the year