HOTEL SECURITY DUTIES

AND RESPONSIBILITIES
REPORTER : MARIA MAILA G. LOPEZ
 OBJECTIVES:
• To gain knowledge about hotel security duties and
responsibilities.
• To know how the security in hotel works.
HOTEL SECURITY JOB DESCRIPTION
• Hotel security protects hotel guest, employees, and
properties.
• Typically works directly on the hotel property,
patrolling the grounds and in an office, monitoring
security cameras or filling out paperworks.
• A full-time or part-time entry –level position that
requires strategic thinking and a discerning eye.
 HOTEL SECURITY DUTIES AND
RESPONSIBILITIES
Can vary depending on the location of the hotel and
the crime rate in the area. However, based on out
research of this position, the following responsibilities
are usually assigned to the hotel security:
 PERFORM SURVEILLANCE

The bulk of hotel security’s day is filled with patrolling hotel

grounds, parking lots, lobbies, restaurants, and hallways. They
provide a sense of security to both hotel staffs and guests simply
by being present. Depending on the hotel resources and size, some
hotel security may be assigned to a surveillance room, where they
monitor the hotel via security cameras.
 ESCORT PEOPLE IN/OUT OF THE HOTEL

Hotel security is also responsible for escorting guests and hotel

staff to and from the hotel. If valet parking is unavailable late at
night, hotel security may escort quests and staff in order to protect
them. Additionally, hotel security may need to escort belligerent
guests off hotel property, especially in hotels that have bars.
 MAINTAIN ORDER

Hotels that have conference centers or are near conference

centers often hold concurrent conferences on conventions. During
these times, the hotel experiences a high volume of guests. Hotel
security is often expected to maintain order among different
groups of guests.
 REPORT TO SUPERVISORS AND MANAGEMENT

Hotel security is responsible for reporting all suspicious activity to

their supervisors or hotel management. Usually, hotel security
should report current events in real time through their radioi and
document events that have already been resolved.
 INVESTIGATIVE DISTURBANCES

Hotel security must be on call anytime during their shift to

investigate disturbances reported by hotel staff and guests. This
can include thing like excess noise coming from a guest’s room or
reports of suspicious people prowling the parking lot.
1. TYPICALLY WORKS DIRECTLY ON THE HOTEL PROPERTY, PATROLLING THE GROUNDS AND IN AN OFFICE,
MONITORING SECURITY CAMERAS OR FILLING OUT PAPER WORKS.

A. MAINTAIN ORDER C. INVESTIGATIVE DISTURBANCES

B. HOTEL SECURITY JOB DESCRIPTION D. MAINTAIN ORDER

2. HOTEL SECURITY IS OFTEN EXPECTED TO MAINTAIN ORDER AMONG DIFFERENT GROUPS OF GUESTS.
A. ESCORT PEOPLE IN/OUT OF THE HOTEL C. MAINTAIN ORDER
B. REPORT TO SUPERVISORS AND MANAGEMENT D. PERFORM SURVEILLANCE

3. HOTEL SECURITY MAY NEED TO ESCORT BELLIGERENT GUESTS OFF HOTEL PROPERTY, ESPECIALLY IN HOTELS THAT
HAVE BARS.
A. REPORT TO SUPERVISORS AND MANAGEMENT C. PERFORM SURVEILLANCE
B. INVESTIGATIVE DISTURBANCES D. ESCORT PEOPLE IN/OUT OF THE HOTEL

4. THIS CAN INCLUDE THING LIKE EXCESS NOISE COMING FROM A GUEST’S ROOM OR REPORTS OF SUSPICIOUS PEOPLE
PROWLING THE PARKING LOT.
A. INVESTIGATIVE DISTURBANCES C. HOTEL SECURITY JOB DESCRIPTION
B. ESCORT PEOPLE IN/OUT OF THE HOTEL D. PERFORM SURVEILLANCE

5. THE BULK OF HOTEL SECURITY’S DAY IS FILLED WITH PATROLLING HOTEL GROUNDS, PARKING LOTS, LOBBIES,
RESTAURANTS, AND HALLWAYS. THEY PROVIDE A SENSE OF SECURITY TO BOTH HOTEL STAFFS AND GUESTS SIMPLY
BY BEING PRESENT.
A. INVESTIGATIVE DISTURBANCES C. MAINTAIN ORDER
B. REPORT TO SUPERVISORS AND MANAGEMENT D. PERFORM SURVEILLANCE