Conflict

LDSP 210
 Levi’s Three Misconceptions
• Conflict is bad and should be avoided
• Team members misunderstanding one another causes conflict
• All conflicts can be resolved to everyone’s satisfaction
 Levi’s Healthy Conflict
• Focus on task issue
• Legitimate difference of opinion on the task
• Differences exist in values and perspectives
• Different expectation about the impact of decisions
 Unhealthy Conflict
• Competition over power, rewards, and resources
• Conflict between all parties goals
• Poor management
• Personal grudges
• Poor communication
Questions to Ask Before Facing Conflict:
How much do you value the relationship?
How much do you value your goal?
What are the consequences?
Do you have the time and energy to contribute?
 Avoiding
• Neither pursues the goals of yourself or of others involved
• Focus is to maintain neutrality and withdraw from the situation. Avoiding
conflict is more highly valued than the goals or the relationships
• Appropriate to use when the conflict seems trivial, you don't have the time
or need more time to think, you feel as though you have no chance of
winning, or you're afraid of being met with resentment.
 Accommodating
• Places the concerns and goals of others above your own to maintain
harmony
• Focus on obedience and selflessness to be liked by others. Relationships
are valued more than your goals
• Appropriate to use when you care less about the issue than the others,
want to keep the peace, feel as though you are in the wrong, or feel like
you have no choice but to agree to the other point-of-view
 Competing
• Refuses to see the perspectives of others and will try to overpower others
until your own goal is achieved
• Focus on power and a zero-sum mindset, meaning one person’s gain is
another’s loss. Goals are valued more than the relationships involved
• Appropriate when you have to stand up for your rights or morals, need to
make a quick decision and force others to get on board, need to end a
long-term conflict, or have to prevent a terrible, opposing decision from
being made
 Compromising
• Attempts to find a solution that is minimally acceptable to all
• Focus on each person making sacrifices to find a middle ground solution.
Both the goals and relationships are moderately valued.
• Appropriate to use when it's more important to reach a solution than for
the solution to be great, a deadline is rapidly approaching, you're at an
impasse, or you need a temporary solution
 Collaborating
• Aims to find a solution that will satisfy the needs and goals of all parties
• Focus is to achieve a win-win outcome. Both goals and  relationships are
highly valued
• Conflicts are viewed as an opportunity to strengthen the situation by
finding a solution together to reach the goals of the group.
Confronting Failure
LDSP 210
When was the last time you
failed?
 Defining failure…

 Omission of occurrence or performance

A lack of success
 Failure is not…
• Avoidable
• A singular event
• Permanent
• An objective
• The final step
 Fear of Failure Stops Progress
• Paralysis
• Procrastination
• Purposelessness
What are typical responses to failure?
• Get upset
• Try to cover up our mistakes
• Speed up
• Give up
 Own your response

• Try to take an honest assessment of yourself

• Acknowledge your flaws honestly
• Discover, cultivate, and celebrate your strengths
 Failing Forward Key Idea #1:

Failure can’t be avoided, so think of it as

a critical part of moving forward.
 Failing Forward Key Idea #2:

Failure opens up new opportunities.

 Failing Forward Key Idea #3:

You might not be to blame for your

failures, but you are responsible for
your successes.
 Failing Forward Key Idea #4:

Turning failure into knowledge is

instrumental to success.
 Failing Forward Key Idea #5:

Overcoming our fear of failure and

taking new risks brings long-term
success.
 Failing Forward Key Idea #6:

To make the most of opportunities for success, you

need clear goals, social skills and a positive
mindset.