Communication Skills

Presented by Muhammad Arslan

What is Communication ?
 The process of communication is what allows us to
interact with other people, without it, we could
be unable to share knowledge or experiences with
anything outside of ourselves. Common form of
communication include speaking, writing,
gestures, touch and broadcasting.
THANK YOU
Process Of Communication
 Communication is the process of sending and
receiving information among people.
Effective Communication
 Definition :
 Effective communication is the communication
which produces intended or desired result.
Uses Of Effective Communication
 Effectivecommunication helps to understand a
person or situation in a better way.
 Itenables us to solve differences, build trust and
respect in the organization.
 Effective communication helps us to connect with
friends, boss and colleagues .
 It helps us in the decision making.
The 7c’s OF Effective Communication.
 Completeness
Complete information helps in better decision making
as it serves all the desired and crucial information.
 Conciseness
Conciseness means communicating what you want to
convey in least possible words.
 Concreteness
Concrete communication shows good level of
confidence
 Clarity

Clarity helps to understand message easily.

 Courtesy
Courtesy means being polite, kind, and convincing.
 Correctness
Correctness in the communication implies that the correct
information is conveyed through message.
 Consideration
Consideration implies stepping into the shoes of others.