Workplace Etiquette

Presented by
Anthony Williams
Scholarships & Financial Aid
Work Ethic

Ethic: A set of principles of

right conduct.
Work Ethic
• Influencing Factors:
– Job Interest
– Learning Potential
– Earning Potential
– Past Experience
– Expectations
Enthusiasm
• Glad to be at work
• Promoting organization’s
goals
• Willing to learn and
advance
Initiative
Seeing what needs to be
done, and doing it…

without having to be told.

 Reliability
• Follow-through
• Attendance
• Punctuality
• Thoroughness
Organizational Skills
• Efficiency
• Project Management
• Prioritization
• Time Management
Team Player
• Understands and respects goals of the
organization
• Cooperates to promote new initiatives
• Respects co-workers and supervisors
Respect for Co-workers
• Announce visitors and telephone calls
• Notify supervisor upon arrival
• Do not leave work area unattended
• Notify supervisor upon departure (supervisors –
notify staff)
Another Form of Respect:
CONFIDENTIALITY
• Maintain privacy of records
• Retain sense of trust
• Sustain integrity
Customer Service
The customer comes first!

•Acknowledge all customers

immediately
•Give customers your undivided
attention
•Be mindful of office
conversations
Gossip, family problems, relationship difficulties, and such
are not appropriate conversations for the office.
Taking Responsibility
Accepting a job means accepting
the responsibility of the
position….

and your performance!

Taking Responsibility
• Understand your job description
• Perform to the best of your ability
• Arrive ready to work
• Plan ahead
• Ask questions and take notes
Requesting Leave
PLAN AHEAD

• Request time off

• Give as much notice as
possible
• Schedule personal
commitments outside of
work time
Sick Leave
• Contact supervisor before
scheduled arrival time
• Parent/spouse may call ONLY
IF:
– if you are physically unable due
to hospitalization or serious
illness
Friends are not permitted to
call in for you.
Dress Code
Your style of dress may be a
reflection of who you are,
how you think, and how
you will perform.
Dress Code
Follow the dress code dictated by
your office policies.
• Acceptable
– Casual attire
• Unacceptable
– Sweats
– Short shorts
– Spaghetti straps
– Torn jeans
– Hats
– Revealing clothing
Meals & Beverages
It is not appropriate, in any office, to eat while on the clock.
• Plan ahead: eat before you arrive

• Do not eat in a high traffic area

• Keep beverages away from your work and

computer equipment
Personal Calls
• Refrain from placing personal
calls during work time

• Cellular phones and beepers

should be turned off and not
used during work time
Visitors
It is best not to have visitors on the job.
• A quick “Hello” is acceptable
• An extended visit is not acceptable
• Maintain confidential information
• Do not allow visits to interfere with good customer
service
Dealing with conflict
• The customer is NOT always right, but the
customer ALWAYS comes FIRST!
• Always remain polite.
• It is never acceptable to yell or use bad
language…..even if the customer did first.
• Ask for assistance if needed.
• Possibly move to private area.
• Report threats.
Dealing with conflict
• With co-worker:
– try to discuss it in a non-
confrontational way
– If necessary, talk to your supervisor

• With supervisor:
– Take a step back and consider from
where the conflict is stemming
– Set up a time to discuss with
supervisor in a professional manner
– Are you contributing to the
problem?
“… I am convinced that life is
10% what happens to me and
90% how I react to it.…
we are in charge of our
ATTITUDES.”
- Charles Swindoll
S
Expanding Education Through Employment
Student Employment Office
E Scholarships & Financial Aid
The Pavilion, Room 224

O
(979) 845-0686 Fax (979) 847-9061
http://jobsforaggies.tamu.edu

Thank you for coming!