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  • Table 11 Significant Difference On The Level of Customer Satisfaction When Grouped According To Length of Using E-Wallet

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    Ivy Claire Semeniano
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    The document presents the results of a study analyzing customer satisfaction levels with e-wallets. It contains two tables showing whether customer satisfaction differs based on length of e-wallet usage or most used e-wallet application. For both factors, the study found no statistically significant differences in customer satisfaction across categories for accessibility, convenience, privacy, security, or design.

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    TABLE 11 & 12

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    The document presents the results of a study analyzing customer satisfaction levels with e-wallets. It contains two tables showing whether customer satisfaction differs based on length of e-wallet usage or most used e-wallet application. For both factors, the study found no statistically significant differences in customer satisfaction across categories for accessibility, convenience, privacy, security, or design.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    5 views2 pages

    Table 11 Significant Difference On The Level of Customer Satisfaction When Grouped According To Length of Using E-Wallet

    Uploaded by

    Ivy Claire Semeniano
    The document presents the results of a study analyzing customer satisfaction levels with e-wallets. It contains two tables showing whether customer satisfaction differs based on length of e-wallet usage or most used e-wallet application. For both factors, the study found no statistically significant differences in customer satisfaction across categories for accessibility, convenience, privacy, security, or design.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Polytechnic University of the Philippines

    Save this space for COLLEGE OF ACCOUNTANCY AND FINANCE


    For editing Video
    purposes TABLE 11

    SIGNIFICANT DIFFERENCE ON THE LEVEL OF CUSTOMER SATISFACTION


    WHEN GROUPED ACCORDING TO LENGTH OF USING E-WALLET
    How long have you
    P-
    Variables been using E- Mean Rank H - value Decision Remarks
    value
    Wallet?

    Less than 1 year 200.61


    Failed to Not
    Accessibility 1 year to 3 years 190.75 0.443 0.801
    Reject Ho Significant
    4 to 6 years 196.17

    Less than 1 year 173.93


    Failed to Not
    Convenience 1 year to 3 years 194.11 3.113 0.211
    Reject Ho Significant
    4 to 6 years 210.50

    Less than 1 year 202.14


    Failed to Not
    Privacy 1 year to 3 years 189.06 1.264 0.531
    Reject Ho Significant
    4 to 6 years 203.74

    Less than 1 year 197.53


    Failed to Not
    Security 1 year to 3 years 188.47 2.169 0.338
    Reject Ho Significant
    4 to 6 years 212.76
    Save this space for Save this space for
    Less than 1 year 188.06
    For editing Video 1 year to 3 years 190.38
    Failed to Not For editing Video
    Design 2.059 0.357
    purposes 4 to 6 years 213.86
    Reject Ho Significant purposes
    Polytechnic University of the Philippines
    Save this space for COLLEGE OF ACCOUNTANCY AND FINANCE
    For editing Video
    purposes TABLE 12

    SIGNIFICANT DIFFERENCE ON THE LEVEL OF CUSTOMER SATISFACTION


    WHEN GROUPED ACCORDING TO MOSTLY USED E-WALLET APPLICATION
    Which of the

    following E-Wallet

    Applications do P-
    Variables Mean Rank H - value Decision Remarks
    you use most value

    often? Choose

    only 1.

    7/11 CLIQQ Pay 221.17

    Gcash 192.37
    Failed to Not
    Accessibility Grab Pay 263.58 3.837 0.573
    Reject Ho Significant
    PayMaya 184.65

    PayPal 164.50

    7/11 CLIQQ Pay 64.67

    Gcash 193.78
    Failed to Not
    Convenience Grab Pay 227.17 5.328 0.377
    Reject Ho Significant
    PayMaya 209.46

    PayPal 170.00

    7/11 CLIQQ Pay 124.67

    Gcash 190.60
    Failed to Not
    Privacy Grab Pay 300.33 9.577 0.088
    Reject Ho Significant
    PayMaya 240.04

    PayPal 188.17

    7/11 CLIQQ Pay 124.50

    Gcash 194.07
    Failed to Not
    Security Grab Pay 138.42 4.5 0.480

    Save this space for Save this space for


    Reject Ho Significant
    PayMaya 203.69

    PayPal 213.67

    For editing Video 7/11 CLIQQ Pay 206.67 For editing Video
    purposes purposes
    Gcash 189.73
    Failed to Not
    Design Grab Pay 288.08 7.777 0.169
    Reject Ho Significant
    PayMaya 237.42

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